Agent button to call back when call gets disconnected

Discussions about new features or changes in existing features

Moderators: gerski, enjay, williamconley, Op3r, Staydog, gardo, mflorell, MJCoate, mcargile, Kumba, Michael_N

Agent button to call back when call gets disconnected

Postby DomeDan » Mon Apr 11, 2011 6:21 am

Hi

Is it possible to let the agent call back to a customer by pressing a button when a call gets disconnected in the middle of a conversation in auto dial mode?

I haven’t found anything about this in the forum or the issue tracker. I don't know if I choose the right words, english is not my main language.
I will post a feature request if it doesn’t exists
Vicidial Partner. Region: Sweden/Norway.
Does Vicidial installation, configuration, customization, add-ons, CRM implementation, support, upgrading, network-related, pentesting etc. Remote and onsite assistance.
Email: domedan (at) gmail.com
DomeDan
 
Posts: 1226
Joined: Tue Jan 04, 2011 9:17 am
Location: Sweden

Postby mflorell » Mon Apr 11, 2011 7:41 am

Enable the Alt Number Dialing campaign feature and your agents will have this ability.
mflorell
Site Admin
 
Posts: 18335
Joined: Wed Jun 07, 2006 2:45 pm
Location: Florida

Postby DomeDan » Mon Apr 11, 2011 8:12 am

Just tried that out and its just what i needed!

Hope this topic helps more people like me!

Thank you Matt!
Vicidial Partner. Region: Sweden/Norway.
Does Vicidial installation, configuration, customization, add-ons, CRM implementation, support, upgrading, network-related, pentesting etc. Remote and onsite assistance.
Email: domedan (at) gmail.com
DomeDan
 
Posts: 1226
Joined: Tue Jan 04, 2011 9:17 am
Location: Sweden

Postby dspaan » Thu Jun 16, 2011 10:34 pm

WoW i have never known this, immediately activated this in all our campaigns. And we were messing with view call log all the time lol.
Regards, Dennis

Vicibox 9.0.1
Version: 2.14b0.5
SVN Version: 3199
DB Schema Version: 1588
Build: 200310-1801
dspaan
 
Posts: 1374
Joined: Fri Aug 21, 2009 1:40 pm
Location: The Netherlands

Postby actiondave » Fri Dec 02, 2011 2:00 pm

Can someone explain this more.

I have enabled the "Alt Number Dialing" in the campaign. Is there an actual button that shows to re-dial the number or is it another process?

thanks
New Setup:Vicibox Redux.x86 64-4.0.3
Database/Webserver - Asus KFSN4-DRE/SAS | 2x AMD Opteron 2356 Quad Core |8GB RAM

Telephony Server: HP Proliant DL380 G5 - 2x 2.5GHz Xeon Quad Core - 16GB RAM

Archive Server - 1.7GHz (recordings)
actiondave
 
Posts: 63
Joined: Mon Jun 20, 2011 9:46 pm

Postby williamconley » Sat Dec 03, 2011 7:38 pm

with that feature on, the client can be called at any number in "phone number", "alt number", "address3" fields. This includes the moment a call gets "cut off", the agent still being on the record can just dial again at any of those three numbers (manually).
Vicidial Installation and Repair, plus Hosting and Colocation
Newest Product: Vicidial Agent Only Beep - Beta
http://www.PoundTeam.com # 352-269-0000 # +44(203) 769-2294
williamconley
 
Posts: 20018
Joined: Wed Oct 31, 2007 4:17 pm
Location: Davenport, FL (By Disney!)

Postby actiondave » Mon Dec 19, 2011 6:16 pm

Ok, I can't figure this out.

Call gets disconnected and I still don't see any option to dial this customer back. I have the Alt Number Dialing set to Y

When I try to manual dial it says that I must be in pause to do this function.

I don't see any other way to re-dial a customer.

What am I missing here...dumbfounded

-----------------

edit:

Ok, got it! before clicking the hang up button, you have to check the alt number box. Then after clicking the hang up button you have various options at the top of the form to dial the same number or other fields
New Setup:Vicibox Redux.x86 64-4.0.3
Database/Webserver - Asus KFSN4-DRE/SAS | 2x AMD Opteron 2356 Quad Core |8GB RAM

Telephony Server: HP Proliant DL380 G5 - 2x 2.5GHz Xeon Quad Core - 16GB RAM

Archive Server - 1.7GHz (recordings)
actiondave
 
Posts: 63
Joined: Mon Jun 20, 2011 9:46 pm


Return to Features

Who is online

Users browsing this forum: No registered users and 19 guests