Collaboration "web and chat" and VICIDIAL

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Collaboration "web and chat" and VICIDIAL

Postby bghayad » Mon Mar 26, 2012 5:30 pm

Hi All;

Is there a collaboration software that Integrated with the vicidial, so the agent can handle web and email chat in addition to the voice calls? But to be integrated, in other word: if the agent has a call, then not to send a chat session for him.

Also, I hope if this collaboration is Integrated with Social Media (like facebook, twiteer, .. etc).

Regards
Bilal
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Postby mflorell » Mon Mar 26, 2012 7:39 pm

nothing like that exists currently.
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Postby bghayad » Tue Mar 27, 2012 3:56 am

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