Agent status timer

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Agent status timer

Postby rsaaris » Wed Jun 13, 2012 5:12 am

Would it be easy to modify the timer to start from zero when an agent changes its status from pause to ready or when agent goes to incall? Our agents need to see their pause time from their agent screen and this change would allow them to do that. I think this change in general would lead to much more informative status timer than what it is now.

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Re: Agent status timer

Postby mflorell » Wed Jun 13, 2012 6:41 am

I'm sure it's possible, it would probably take about an hour or two to do with all of the testing that would be involved to make sure it worked in all cases.
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Re: Agent status timer

Postby sunilkumarmehta » Thu Apr 09, 2015 4:55 am

is it working now in any of the svn version???
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Re: Agent status timer

Postby mflorell » Thu Apr 09, 2015 6:23 am

Nobody posted this to the Issue Tracker or sponsored development, so it never happened.
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