Request : link supervisor to agent

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Request : link supervisor to agent

Postby saidmsl » Tue Jul 03, 2012 11:34 pm

Hi,

is it possible to add in the user detail, a combo with a list of supervisors and set the current supervisor?

ie : i want to know for an agent who is his supervisor

Thanks
saidmsl
 
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Re: Request : link supervisor to agent

Postby mflorell » Wed Jul 04, 2012 6:49 am

This is not currently a feature. Could you give us more detail on exactly what this feature would do and how it would work?
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Re: Request : link supervisor to agent

Postby saidmsl » Wed Jul 04, 2012 12:14 pm

Hi,

the idea behind is to create a light chat feature for agents : agents can speak to their supervisor only and no group chat
and in real-time report, a supervisor can view only his team.
independently of the user group and campaigns
supervisors are normal users authentified in the system.
i'm working on it currently :
- in agent interface : chat box with only the supervisor
- in real time report : supervisor can view all of his team agents connected and decide to chat with one of them by just clicking on the name
it will complement barging/ spying feature

is it a good idea? what do you think?

Rgds
saidmsl
 
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Re: Request : link supervisor to agent

Postby saidmsl » Thu Jul 05, 2012 7:40 am

sorry, forget it, i think i will use the group facility already existing . just filter users with level >=7 , to consider as supervisors
saidmsl
 
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Re: Request : link supervisor to agent

Postby mflorell » Thu Jul 05, 2012 3:35 pm

It sounds a lot like the feature we have planned for development later this year, IM/chat functionality.
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Re: Request : link supervisor to agent

Postby saidmsl » Fri Jul 06, 2012 11:45 am

that's what i wrote : light chat.
ie just agent to supervisor chat. no additional features.
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