i recently upgraded from
VERSION: 2.2.1-237
BUILD: 100510-2015
to
VERSION: 2.4-364a
BUILD: 120409-1136
and notice that voicelogs from campaigns with allforce config cuts off the moment agents hangsup during transfers. before it records the whole conversation even after the agent hangsup. Is this nerfed from the previous version?
Allforce recording stops when agent transfers a call
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Allforce recording stops when agent transfers a call
by standstill » Fri Aug 03, 2012 6:59 pm
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Re: Allforce recording stops when agent transfers a call
by williamconley » Fri Aug 03, 2012 9:33 pm
Describe the precise method of transfer (every button pressed). Is the transfer from an "allforce" scenario to an "on demand" scenario?
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