Phone extension POPup on inbound calls

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Phone extension POPup on inbound calls

Postby kazmi8444 » Sun Sep 02, 2012 3:04 am

Hi,
I have configured the inbound / outbound (blended) campaign. Its working fine.

My most need is to handle incoming calls, the calls are coming in In-Group, etc etc. and then move to available agents login to the web.

but the calls volume is not too high, i do not want agents to see the screen all the time for an inbound calls. In shoft I want softphone to ring when there is an incoming call, but I also want the queues/Ingroup features of welcome IVR, music on hold etc.

GoAutoDial installed
VERSION: 2.4-309a
BUILD: 110430-1642
© 2011 ViciDial Group


Please advise,

Thank you
Kaz
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Re: Phone extension POPup on inbound calls

Postby mflorell » Sun Sep 02, 2012 6:59 am

If you upgrade to 2.4 rc2 or svn/trunk you will have the ability to use on-hook agents. This functionality is covered in the latest manager manual.
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Re: Phone extension POPup on inbound calls

Postby gattaba » Tue Oct 09, 2012 7:04 am

If you upgrade to 2.4 rc2 or svn/trunk you will have the ability to use on-hook agents. This functionality is covered in the latest manager manual.

how do that please
thanks in advance
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Re: Phone extension POPup on inbound calls

Postby williamconley » Wed Nov 28, 2012 9:28 pm

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