vicidial.org

Morning folks...

I'm in need of the quickest and easiest way to gather the Total # of minutes that the dialer used per day. I have LCR setup and running playing with 3 different carriers at the moment (we're about to add 2 more to the database for a total of 5 carriers). I need to get a cost analysis report running daily but finding it very difficult to get an exact number off vicidial reports. I'm not even sure if its correct how i'm doing it now the numbers aren't matching up. First i'll do an outbound report, multiply the total hours by 60 then do an inbound report and do the same. Then add those two numbers up. I'm coming up short by almost 10,000+ minutes. I'm able to know that by going into the 1 carrier we were using before in the past and seeing how many minutes we were billed for lets say 51,000 on January 10th...when I pull the dialer reports and do the math im coming up with 41,000.

Are there any reports that could give me just one flat number or a sql query that wouldn't be too taxing on the server that I could use?

Many thanks and enjoy ur coffee...i sure am enjoying mine :0

Good evening! I'm having my last cup of coffee for today here

I had the task to find out how many minutes had been called here a few weeks ago, and the query went something like this:

Code: Select all

select TRUNCATE(talk_sec/60, 0)+1 as minutes, count(*) as antal
from vicidial_users,vicidial_agent_log
where event_time >= '2013-01-01 23:59:59'
and event_time <= '2013-01-31 00:00:00'
and vicidial_users.user=vicidial_agent_log.user
and pause_sec<65000 and wait_sec<65000 and talk_sec<65000 and dispo_sec<65000
and status is not NULL
group by minutes


the magic is TRUNCATE(talk_sec/60, 0)+1 the result is that a call with the length of 0-59 will be 1
and a call with the length of 60-119 will be 2
because we get charged by every started minute

the list can be put in excel and the total minutes can be calculated
firts column is how many minutes and the second is how many calls with that minute lenght

But as you said, the numbers wont add up, but it wasn't so far away from what other reports were showing,
and I dont know if some providers charges for No Answer and similar too though.

Hey domedan... thanks for the attempt! ... i need just a precise breakdown of ALL minutes or seconds per day from inbound & outbound combined into one query or report...i figure a query would be easier

use the carrier log. it does not care about what happened during the call. just keeps track of result (answer/cancel/congestion) and time.