Feature request : Supervisor Prompt agent while Listening

Discussions about new features or changes in existing features

Moderators: gerski, enjay, williamconley, Op3r, Staydog, gardo, mflorell, MJCoate, mcargile, Kumba, Michael_N

Feature request : Supervisor Prompt agent while Listening

Postby devafree » Thu Feb 08, 2007 3:41 pm

Hello ,

I wonder if it is possible to enable the agent to be prompted by a supervisor while on a call. The supervisor should be able to guide the agent while listening in, but the customer shall not hear this guidances.

Thanks
devafree
devafree
 
Posts: 180
Joined: Wed Sep 20, 2006 5:03 pm

Postby mflorell » Thu Feb 08, 2007 4:01 pm

That's the ChanSpy Whisper feature.

It's only available in Asterisk 1.4.0 and is not stable enough to be added at this time.

As the 1.4 tree matures and VICIDIAL recommends it over the 1.2 tree, we will add that as a feature.
mflorell
Site Admin
 
Posts: 18335
Joined: Wed Jun 07, 2006 2:45 pm
Location: Florida

Postby mflorell » Wed Mar 28, 2007 4:43 pm

An update on this, I have seen bug postings on the Digium bug tracker and some emails on the asterisk mailing lists that using Whisper mode in meetme sessions can cause all kinds of problems, I will update as I see more on this.
mflorell
Site Admin
 
Posts: 18335
Joined: Wed Jun 07, 2006 2:45 pm
Location: Florida

Postby dkstinger » Fri Aug 10, 2007 2:39 pm

If we add an entry in extensions.conf for whisper/chanspy function on a vicidial installation, would that enable us to spy the calls?
dkstinger
 
Posts: 9
Joined: Fri Aug 10, 2007 6:00 am

Postby mflorell » Fri Aug 10, 2007 3:00 pm

I just tried Asterisk 1.4.10 in production and had all sorts of issues, look for another thread on that experience soon, but having said that, I don't think Asterisk 1.4 or the ChanSpy-Whisper functionality are stable enough for production VICIDIAL usage.
mflorell
Site Admin
 
Posts: 18335
Joined: Wed Jun 07, 2006 2:45 pm
Location: Florida

Re: Feature request : Supervisor Prompt agent while Listenin

Postby omarrodriguezt » Fri Apr 03, 2015 1:50 pm

We just added the whisper feature and share the code with the team here: http://www.vicidial.org/VICIDIALmantis/view.php?id=840
Notice, you will see a third option in the realtime to choose between: Listen, Barge or Whisper
http://www.ITContinental.com
Dedicated USA Servers - Vicibox - Vicidial - Limesurvey - Vtiger CRM - More than 15 years experience - Hablamos Español
omarrodriguezt
 
Posts: 667
Joined: Fri Jun 05, 2009 12:22 pm
Location: Dominican Republic

Re: Feature request : Supervisor Prompt agent while Listenin

Postby mflorell » Fri Apr 03, 2015 2:09 pm

Thank you for posting, I will take a look at the post this weekend.
mflorell
Site Admin
 
Posts: 18335
Joined: Wed Jun 07, 2006 2:45 pm
Location: Florida


Return to Features

Who is online

Users browsing this forum: No registered users and 31 guests