Vicidial Answering Machine Detection Not Working

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Vicidial Answering Machine Detection Not Working

Postby ptmarketing » Mon Mar 09, 2015 2:46 pm

Hi I am using VICIDIAL:
VERSION: 2.10-448a
BUILD: 140706-0927
© 2014 ViciDial Group

Problem: Answering Machine Detection seem not to be working even though it is enabled on the campaign setting Routing Extension: 8369. As a result of this my agents spend most of their time dispositioning answering machines plus it causes high level of drop call despite using minimum hooper level and lines. What can I do to fix this problem? Could it be that the script that controls answering machine detection is not functioning as it should and how do I fix this problem?

Looking forward to your help. Thank you.
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Re: Vicidial Answering Machine Detection Not Working

Postby mav2287 » Mon Mar 09, 2015 3:58 pm

You are going to want to post this in the support forum.
ViciBox5.x86_64-5.0.3.preload from .iso upgraded to 13.1 | VERSION: 2.10-444c BUILD: 150129-0828 | 1.8.32.2-vici | Dual Server | No Digium/Sangoma Hardware | No Extra Software After Installation | Intel twin quad core 3Ghz Xeon chips | 32gb of RAM
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Re: Vicidial Answering Machine Detection Not Working

Postby njujihara » Fri Mar 25, 2016 12:30 pm

modify values of AMD in extension_vicidial look up the exten 8369 and try
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Re: Vicidial Answering Machine Detection Not Working

Postby williamconley » Fri Mar 25, 2016 3:17 pm

ptmarketing wrote:Hi I am using VICIDIAL:
VERSION: 2.10-448a
BUILD: 140706-0927
© 2014 ViciDial Group

Problem: Answering Machine Detection seem not to be working even though it is enabled on the campaign setting Routing Extension: 8369. As a result of this my agents spend most of their time dispositioning answering machines plus it causes high level of drop call despite using minimum hooper level and lines. What can I do to fix this problem? Could it be that the script that controls answering machine detection is not functioning as it should and how do I fix this problem?

Looking forward to your help. Thank you.

1) How did you install your system? Please include this in your system specs and leave off the copyright notice, LOL. (Something like "Vicibox 4.0.3" or "Goautodial 2.1")

2) Verify that your asterisk version (admin->servers) accurately reflects the asterisk version you have installed in your server

3) Provide CLI output from a single TEST call (preferably to an answering machine). Not while the server is running a campaign, not 3000 lines of unrelated code/calls. Just one call to an answering machine beginning to end.
Vicidial Installation and Repair, plus Hosting and Colocation
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Re: Vicidial Answering Machine Detection Not Working

Postby mattyou1985 » Sat May 28, 2016 9:39 am

ptmarketing wrote:Hi I am using VICIDIAL:
VERSION: 2.10-448a
BUILD: 140706-0927
© 2014 ViciDial Group

Problem: Answering Machine Detection seem not to be working even though it is enabled on the campaign setting Routing Extension: 8369. As a result of this my agents spend most of their time dispositioning answering machines plus it causes high level of drop call despite using minimum hooper level and lines. What can I do to fix this problem? Could it be that the script that controls answering machine detection is not functioning as it should and how do I fix this problem?

Looking forward to your help. Thank you.


i had this as well and i found that this was difrent from the one in extensions.conf

; ; VICIDIAL_auto_dialer transfer script AMD with Load Balanced:
exten => 8369,1,AGI(call_log.agi,${EXTEN})
exten => 8369,2,AMD(2000|2000|1000|5000|120|50|4|256)
exten => 8369,3,AGI(VD_amd.agi,${EXTEN})
exten => 8369,4,AGI(agi-VDAD_LB_transfer.agi,${EXTEN})
exten => 8369,5,AGI(agi-VDAD_LB_transfer.agi,${EXTEN})
exten => 8369,6,AGI(agi-VDAD_LB_transfer.agi,${EXTEN})
exten => 8369,7,Hangup

and so far so good
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