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chat on agents screen

PostPosted: Tue Sep 26, 2006 10:30 am
by gerski
I would suggest if we create a chat screen in agent screen so the TL/Supervisor can message the agent when he/she wanted to teach the agent what to do.. just like barging in but will not be heard by the client.. just like whisper feature (but i think this has an error)

PostPosted: Tue Sep 26, 2006 10:50 am
by mflorell
This is a good idea, and has been discussed, just never had the time to implement it.

As for whisper mode, it is built-in to ChanSpy in Asterisk 1.4, but since ChanSpy is still buggy and can cause crashes we do not recommend it for general use.

PostPosted: Fri Aug 10, 2007 1:15 pm
by edzofcit
This is a good idea, but we need to have maybe a separate chat server for this, in order for this feature not to affect your currents server quality. 8)

PostPosted: Fri Aug 10, 2007 2:54 pm
by mflorell
The impact of chat would be minimal on the server, just one extra lookup per second per agent is nothing on a 100-seat system that is handling over 3,000 queries per second.

PostPosted: Tue Mar 31, 2009 6:27 pm
by globalme
Any update on Chat Feature ?

PostPosted: Tue Mar 31, 2009 7:07 pm
by mflorell
It's on the TODO list, but paid-for features always take priority to the free ones that we work on, and this one would take quite a few hours of work to get it right.

I hope to have time to get this into 2.2.0, but without sponsorship that is not a guarantee.

PostPosted: Mon Aug 03, 2009 4:14 pm
by Op3r
I suggest we add this to the project list also.

PostPosted: Tue Aug 04, 2009 6:26 am
by mflorell
Good idea, I shall add it today. I've actually already worked up a requirements and scope document on this so it will be easy to post.

CHATS ON AGENTS SCREEN

PostPosted: Wed Feb 10, 2010 4:06 am
by blackboxtech
I've been using Skype before we had our Vici with our people in the Philipines. And it makes us very effective in managing campaigns in real time. I have clients that we are doing live transfers for and they are remote, and getting them to download Skype is a nightmare.
How do we get this launched. I would be willing to do a joint venture on the development if I had a share in reselling the program to other Vici users because it would make Vici sizzle.
I also think the chat should have group chat were you can group users and they could send information via chat that could help in closing the sell or help with the lead which is how I use Skype.

PostPosted: Wed Feb 10, 2010 9:34 am
by mflorell
If chat were developed by us(The ViciDial Group) it would be included as part of the ViciDial Agent screen and it would be open source and free.

Adding multi-participant capability to chat creates a whole extra level of complexity to the back-end(administrative, agent screen and logging) which is why the original scope is for broadcast messaging and two-participant chat sessions only. Multi-participant would probably add another 20 hours to the project:

http://www.vicidial.org/VICIDIALforum/v ... php?t=8754

PostPosted: Mon Mar 26, 2012 6:11 pm
by bghayad
When it will be ready?
Will it be Integrated with Social Media (like facebook and twitter)?

Regards
Bilal

PostPosted: Tue Mar 27, 2012 7:09 pm
by bghayad
I know it is a big effort.

Sorry for repeating the question if anyone can advise if there is a progress for adding the web chat on the vicidial agent desktop (and if it will be added to the goautodial)?

Thanks for the help in advance and the advise.
Regards
Bilal

PostPosted: Sun Apr 01, 2012 6:48 am
by Trying
The project (bounty) is discussed here: http://www.vicidial.org/VICIDIALforum/v ... php?t=8754

It seems, as usual, everybody wants the feature but nobody is willing to sponsor even $1.

PostPosted: Sun Apr 01, 2012 7:36 am
by bghayad
How much you need to finish it and make it working fine?

Regards
Bilal

PostPosted: Sun Apr 01, 2012 8:03 am
by Trying
The project cost is $7 200. I am willing to sponsor $1 000.

PostPosted: Tue Apr 10, 2012 7:22 pm
by bghayad
Well it be part of the project to have an Integration with the social media (like facebook and twitter)?

OK, from the other side: What is the project that is existed in the goautodial that does this web chat? I tried to find in goautodial and did not find it.

Actually, I have someone who is ready to pay for web chat, but they need it to be Integrated with the social media.

Regards
Bilal

PostPosted: Thu Apr 12, 2012 1:13 pm
by Trying
Would be interesting to see what Matt says.

PostPosted: Thu Apr 12, 2012 2:06 pm
by mflorell
No, there will not be any integration with social media or outside protocols in the first phase of the IM/chat features. It will only be internal messaging between agents and managers, with logging and permissions, as well as basic chat session handling with a simple javascript/AJAX chat module that you can add to a website for chatting with customers.

After all of that is done and working well we will consider add-ons to be able to handle other protocols.

Re: chat on agents screen

PostPosted: Thu Nov 20, 2014 11:31 am
by kieran333
Hi guys, just wondering if there has been any advancement in this feature?

Re: chat on agents screen

PostPosted: Thu Nov 20, 2014 2:11 pm
by mflorell
Yes, we've been working on it for the last year in our free time. It's about half done at this moment. We are shooting for release next year.

Re: chat on agents screen

PostPosted: Thu Oct 22, 2015 2:58 pm
by marzo
Hello,

Have you good news about it !

Re: chat on agents screen

PostPosted: Sun Nov 29, 2015 8:25 pm
by m101826@gmail.com
[quote="marzo"]Hello,

can u guys leet me know when its finish also please !
thnx

Re: chat on agents screen

PostPosted: Mon Feb 29, 2016 6:01 pm
by davesdatasystems
m101826@gmail.com wrote:
marzo wrote:Hello,

can u guys leet me know when its finish also please !
thnx



Looks like they have it in vicidial7, I did some light testing and seems to work rather well

Re: chat on agents screen

PostPosted: Mon Feb 29, 2016 10:32 pm
by macmaglaque
When will this be released team?

Re: chat on agents screen

PostPosted: Mon Feb 29, 2016 11:07 pm
by davesdatasystems
macmaglaque wrote:When will this be released team?


It is active on Vicibox7. I was using it just today

Re: chat on agents screen

PostPosted: Tue Mar 01, 2016 9:50 pm
by rrb555
Yes just update on the latest svn trunk

Re: chat on agents screen

PostPosted: Wed Nov 02, 2016 8:51 am
by MatHealthRight
How am I able to see history of these messages as an admin user? We integrated this into our daily use to communicate to employees. This is a great feature but we run long shifts and have several managers who need to see a history of chats sent that day or prior. Any help?

Re: chat on agents screen

PostPosted: Wed Nov 02, 2016 9:17 am
by mflorell
Reports -> Admin Utilities -> Agent-Manager Chat Log