Vicidial Recordings

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Vicidial Recordings

Postby Me1shack » Tue Mar 08, 2011 8:05 am

I need help locating recordings on Vicidial ver:2.0.5.173. I also need remote support
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Postby boybawang » Tue Mar 08, 2011 10:25 am

sent you pm
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Re: Vicidial Recordings

Postby williamconley » Wed Nov 30, 2011 8:05 pm

Me1shack wrote:I need help locating recordings on Vicidial ver:2.0.5.173. I also need remote support
recordings live on the record for every lead (search for a lead, then modify it and the recordings are at the bottom). they are also on each User record (so you can also look at the recordings in Admin by each user).

They are on disk at /var/spool/asterisk/monitor until the end of the call, then they are moved to /var/spool/asterisk/monitorDONE in various folders at various stages (ORIG/MP3/FTP ...) based on how you have your crontab -e settings for recordings.
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Postby pasqui_86 » Tue Jan 10, 2012 5:55 am

Hi, i have a problem:
My astguiclient.conf is configured in this way:


PATHmonitor => /var/spool/asterisk/monitor
PATHDONEmonitor => /var/spool/asterisk/monitorDONE

I haven't any file inside /var/spool/asterisk/monitor
I have some file into directory /var/spool/asterisk/monitorDONE
( ORIG and MP3 ), this is my crontab -e result:

### recording mixing/compressing/ftping scripts
0,3,6,9,12,15,18,21,24,27,30,33,36,39,42,45,48,51,54,57 * * * * /usr/share/astguiclient/AST_CRON_audio_1_move_mix.pl
#0,3,6,9,12,15,18,21,24,27,30,33,36,39,42,45,48,51,54,57 * * * * /usr/share/astguiclient/AST_CRON_audio_1_move_mix.pl --MIX
#0,3,6,9,12,15,18,21,24,27,30,33,36,39,42,45,48,51,54,57 * * * * /usr/share/astguiclient/AST_CRON_audio_1_move_VDonly.pl
1,4,7,10,13,16,19,22,25,28,31,34,37,40,43,46,49,52,55,58 * * * * /usr/share/astguiclient/AST_CRON_audio_2_compress.pl --MP3
2,5,8,11,14,17,20,23,26,29,32,35,38,41,44,47,50,53,56,59 * * * * /usr/share/astguiclient/AST_CRON_audio_3_ftp.pl --MP3

What is the possible solution?

I have another question:
What's means
"file_name-out.wav"
"file_name-in.wav"
"file_name-all.wav"?

I suppose that file_name is my id_recording.
Best regards.
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Postby williamconley » Wed Jan 11, 2012 1:58 pm

you asked for a solution, but you have not posed a "challenge". only details of the configuration. are you experiencing a difficulty of some sort?
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Postby pasqui_86 » Thu Jan 12, 2012 3:24 am

Ok, thanks :D
1) Is it possible to set auto recording on agent login?
2) How can i listen live agent recording?
3) What's means "file_name-out.wav" "file_name-in.wav" "file_name-all.wav"?
4) How can i check if the cronjob started?
Goautodial 2.1 CE from .iso | Vicidial VERSION: 2.4-325c BUILD: 110430-1924 | Asterisk 1.4.39.1-vici | Cloud Server (1 Webserver + 1 Asterisk Server ) | No Digium/Sangoma Hardware | Json extension installed after first setup
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Postby boybawang » Tue Jan 17, 2012 5:54 am

pasqui_86 wrote:Ok, thanks :D
1) Is it possible to set auto recording on agent login?

- Yes


2) How can i listen live agent recording?

- You can go to /var/spool/asterisk/monitorDONE/GSM or MP3 folder

3) What's means "file_name-out.wav" "file_name-in.wav" "file_name-all.wav"?

- Out is the outgoing voice, in is the incoming voice the all is the mixdown of the two files so that it becomes a full recording

4) How can i check if the cronjob started?


- You can use htop to check the processes that are running
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Postby sasukael » Tue Jan 17, 2012 7:30 am

how to use this "htop" and where is it applied?
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Re: Vicidial Recordings

Postby katiejanemalone123 » Fri May 27, 2016 8:40 am

How do i listen in to my agents recordings, as i wants to use them for training purposes? Thanks

VERSION: 2.12-492c BUILD: 160428-1826 Server: 192.168.20.135
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Re: Vicidial Recordings

Postby williamconley » Fri May 27, 2016 10:06 am

Two methods:

1) Each LEAD can be viewed under Lists->Search for a lead. In each lead record is a listing of recordings for that lead.
2) Each USER can be viewed under "Users" by choosing the user and clicking on User Stats. This will show today's recordings and a date picker to choose other dates.
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Re:

Postby mattyou1985 » Mon May 30, 2016 1:58 pm

sasukael wrote:how to use this "htop" and where is it applied?


use your termnal (or putty for ssh termanal conection)then after root login and password typ htop then press enter
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