General and Support topics relating to ViciDialNow and GoAutoDial ISO installers
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by viciflash » Thu May 19, 2011 10:06 am
some calls experience decrease volume from the customer side. is there a way to increase the volume?
are there ways to increase the volume?
GoAutoDial 2.0CE - standard install
Asterisk: 1.4.27.1-1
Vicidial: 2.2.1-237
Build: 100510-2015
Telephony cards: none
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viciflash
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by williamconley » Fri Jun 10, 2011 6:34 pm
Are you saying that your agents cannot hear the clients or the clients cannot hear the agents?
Are your agents using IP phones or soft phones?
Have you experimented with other phones or headsets?
Vicidial Installation and Repair, plus Hosting and Colocation
Newest Product: Vicidial Agent Only Beep - Beta
http://www.PoundTeam.com # 352-269-0000 # +44(203) 769-2294
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williamconley
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by viciflash » Sat Jun 11, 2011 6:19 am
agents can hear the called party. they are all using softphones.
i only tried 2 analog (stereo) headsets.
this happens intermittently and if it does all of them are affected.
twice a day random instance.
GoAutoDial 2.0CE - standard install
Asterisk: 1.4.27.1-1
Vicidial: 2.2.1-237
Build: 100510-2015
Telephony cards: none
-
viciflash
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- Posts: 148
- Joined: Sat Feb 19, 2011 3:23 am
by williamconley » Sat Jun 11, 2011 10:43 am
agents can hear the called party. they are all using softphones.
ok, this says "can" and only lists one way. but does not specify "can't" OR the direction of "can't".
Vicidial Installation and Repair, plus Hosting and Colocation
Newest Product: Vicidial Agent Only Beep - Beta
http://www.PoundTeam.com # 352-269-0000 # +44(203) 769-2294
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williamconley
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- Posts: 20019
- Joined: Wed Oct 31, 2007 4:17 pm
- Location: Davenport, FL (By Disney!)
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by viciflash » Sat Jun 11, 2011 10:28 pm
there is no one way voice. the issue i encounter is the volume of the called party suddenly goes down.
i checked the volume of windows, headset, sound settings, etc. and all are in 100%
GoAutoDial 2.0CE - standard install
Asterisk: 1.4.27.1-1
Vicidial: 2.2.1-237
Build: 100510-2015
Telephony cards: none
-
viciflash
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- Posts: 148
- Joined: Sat Feb 19, 2011 3:23 am
by kelvin » Thu May 31, 2012 7:42 am
I have the same problem. About 1%-2% calls of one day. zttest result:
--- Results after 819 passes ---
Best: 100.000 -- Worst: 99.906 -- Average: 99.993024, Difference: 100.006437
I will check:
1) Click increase volume button in agent's UI
2) Change g729 to ulaw in carrier setting and softphone setting
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kelvin
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by gers55 » Mon Jul 02, 2012 7:05 pm
I think alot has to do with the sip carrier as the may be terminating calls across a wide range of wholesale routes in order to get the lowest rates which would obviously in turn effect in diferent call quality performance at certain times in the shift
GoAutodial 2.1 Installer | VERSION: 2.4-309a | BUILD: 110430-1642 |1.4.39.1-vici |Dedicated Cloud Server | No other hardware
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gers55
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by kanita » Sat Dec 20, 2014 4:43 am
Upgrade to 2.4 or the more recent svn/trunk codebase and you have the ability to change the callerID sent for transferred calls within the In-group.
kanita
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kanita
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