Predictive Dialing not working but manual dial works

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Predictive Dialing not working but manual dial works

Postby rowiebiz » Wed Jun 22, 2011 9:44 am

I installed GoAUtoDial. I setup an outbound campaign. When I use "MANUAL" method everything works fine it dials out and connect the call to the agent. But when I use Predictive (either RATIO or ADAPT) it dials out but it never connects the call to the agent.


Here are the logs of what happen

[Jun 22 06:54:34] > Channel SIP/92020-00000000 was answered.
[Jun 22 06:54:34] -- Executing [8600051@default:1] MeetMe("SIP/92020-00000000", "8600051|F") in new stack
[Jun 22 06:54:34] == Parsing '/etc/asterisk/meetme.conf': [Jun 22 06:54:34] Found
[Jun 22 06:54:34] == Parsing '/etc/asterisk/meetme-vicidial.conf': [Jun 22 06:54:34] Found
[Jun 22 06:54:34] -- Created MeetMe conference 1023 for conference '8600051'
[Jun 22 06:54:34] -- <SIP/92020-00000000> Playing 'conf-onlyperson' (language 'en')
[Jun 22 06:54:36] == Manager 'sendcron' logged off from 127.0.0.1
[Jun 22 06:55:02] == Parsing '/etc/asterisk/manager.conf': [Jun 22 06:55:02] Found
[Jun 22 06:55:02] == Manager 'sendcron' logged on from 127.0.0.1
[Jun 22 06:55:02] == Manager 'sendcron' logged off from 127.0.0.1
[Jun 22 06:55:02] == Parsing '/etc/asterisk/manager.conf': [Jun 22 06:55:02] Found
[Jun 22 06:55:02] == Manager 'sendcron' logged on from 127.0.0.1
[Jun 22 06:55:03] == Parsing '/etc/asterisk/manager.conf': [Jun 22 06:55:03] Found
[Jun 22 06:55:03] == Manager 'sendcron' logged on from 127.0.0.1
[Jun 22 06:55:03] -- Executing [19513261474@default:1] AGI("Local/19513261474@default-7b3b,2", "agi://127.0.0.1:4577/call_log") in new stack
[Jun 22 06:55:03] -- AGI Script agi://127.0.0.1:4577/call_log completed, returning 0
[Jun 22 06:55:03] -- Executing [19513261474@default:2] Answer("Local/19513261474@default-7b3b,2", "") in new stack
[Jun 22 06:55:03] -- Executing [19513261474@default:3] Dial("Local/19513261474@default-7b3b,2", "IAX2/goautodial2/19513261474||tTor") in new stack
[Jun 22 06:55:03] -- Called goautodial2/19513261474
[Jun 22 06:55:03] > Channel Local/19513261474@default-7b3b,1 was answered.
[Jun 22 06:55:03] -- Executing [8368@default:1] Playback("Local/19513261474@default-7b3b,1", "sip-silence") in new stack
[Jun 22 06:55:03] -- Call accepted by 192.168.0.40 (format ulaw)
[Jun 22 06:55:03] -- Format for call is ulaw
[Jun 22 06:55:03] -- <Local/19513261474@default-7b3b,1> Playing 'sip-silence' (language 'en')
[Jun 22 06:55:03] WARNING[12681]: file.c:1297 waitstream_core: Unexpected control subclass '-1'
[Jun 22 06:55:03] -- Executing [8368@default:2] AGI("Local/19513261474@default-7b3b,1", "agi://127.0.0.1:4577/call_log") in new stack
[Jun 22 06:55:03] -- AGI Script agi://127.0.0.1:4577/call_log completed, returning 0
[Jun 22 06:55:03] -- Executing [8368@default:3] AGI("Local/19513261474@default-7b3b,1", "agi-VDAD_ALL_outbound.agi|NORMAL-----LB") in new stack
[Jun 22 06:55:03] -- Launched AGI Script /var/lib/asterisk/agi-bin/agi-VDAD_ALL_outbound.agi
[Jun 22 06:55:03] -- IAX2/goautodial2-4462 answered Local/19513261474@default-7b3b,2
[Jun 22 06:55:04] == Manager 'sendcron' logged off from 127.0.0.1
[Jun 22 06:55:04] -- AGI Script agi-VDAD_ALL_outbound.agi completed, returning 0
[Jun 22 06:55:04] -- Executing [8368@default:4] AGI("Local/19513261474@default-7b3b,1", "agi-VDAD_ALL_outbound.agi|NORMAL-----LB") in new stack
[Jun 22 06:55:04] -- Launched AGI Script /var/lib/asterisk/agi-bin/agi-VDAD_ALL_outbound.agi
[Jun 22 06:55:05] == Manager 'sendcron' logged off from 127.0.0.1
[Jun 22 06:55:05] -- AGI Script agi-VDAD_ALL_outbound.agi completed, returning 0
[Jun 22 06:55:05] -- Executing [8368@default:5] Hangup("Local/19513261474@default-7b3b,1", "") in new stack
[Jun 22 06:55:05] == Spawn extension (default, 8368, 5) exited non-zero on 'Local/19513261474@default-7b3b,1'
[Jun 22 06:55:05] -- Executing [h@default:1] DeadAGI("Local/19513261474@default-7b3b,1", "agi://127.0.0.1:4577/call_log--HVcauses--PRI-----NODEBUG-----16---------------") in new stack
[Jun 22 06:55:06] -- AGI Script agi://127.0.0.1:4577/call_log--HVcauses ... ---------- completed, returning 0
[Jun 22 06:55:06] -- Executing [h@default:1] DeadAGI("Local/19513261474@default-7b3b,2", "agi://127.0.0.1:4577/call_log--HVcauses--PRI-----NODEBUG-----16-----ANSWER-----3-----3") in new stack
[Jun 22 06:55:07] == Parsing '/etc/asterisk/manager.conf': [Jun 22 06:55:07] Found
[Jun 22 06:55:07] == Manager 'sendcron' logged on from 127.0.0.1
[Jun 22 06:55:07] == Manager 'sendcron' logged off from 127.0.0.1
[Jun 22 06:55:07] -- AGI Script agi://127.0.0.1:4577/call_log--HVcauses ... ---3-----3 completed, returning 0
[Jun 22 06:55:07] -- Hungup 'IAX2/goautodial2-4462'
[Jun 22 06:55:07] == Spawn extension (default, 19513261474, 3) exited non-zero on 'Local/19513261474@default-7b3b,2'
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predective calls

Postby striker » Fri Jun 24, 2011 12:31 pm

post your sucessfull call cli and the
unsucessfull call cli

post your result in pastebin.com and post the url here
http://www.striker24x7.blogspot.com
skype id : striker24x7
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Postby rowiebiz » Thu Jun 30, 2011 1:51 pm

Here is the successfull call CLI the previouse post I had was the one that was not successful (failed)


[Jun 30 11:48:27] -- Executing [8600051@default:1] MeetMe("Local/8600051@default-8f0e,2", "8600051|F") in new stack
[Jun 30 11:48:27] > Channel Local/8600051@default-8f0e,1 was answered.
[Jun 30 11:48:27] -- Executing [18773444861@default:1] AGI("Local/8600051@default-8f0e,1", "agi://127.0.0.1:4577/call_log") in new stack
[Jun 30 11:48:27] -- AGI Script agi://127.0.0.1:4577/call_log completed, returning 0
[Jun 30 11:48:27] -- Executing [18773444861@default:2] Answer("Local/8600051@default-8f0e,1", "") in new stack
[Jun 30 11:48:27] -- Executing [18773444861@default:3] Dial("Local/8600051@default-8f0e,1", "IAX2/goautodial2/18773444861||tTor") in new stack
[Jun 30 11:48:27] -- Called goautodial2/18773444861
[Jun 30 11:48:27] -- Call accepted by 10.1.10.83 (format ulaw)
[Jun 30 11:48:27] -- Format for call is ulaw
[Jun 30 11:48:28] -- IAX2/goautodial2-8603 answered Local/8600051@default-8f0e,1
[Jun 30 11:48:29] == Manager 'sendcron' logged off from 127.0.0.1
[Jun 30 11:49:01] == Parsing '/etc/asterisk/manager.conf': [Jun 30 11:49:01] Found
[Jun 30 11:49:01] == Manager 'sendcron' logged on from 127.0.0.1
[Jun 30 11:49:01] == Manager 'sendcron' logged off from 127.0.0.1
[Jun 30 11:49:02] == Parsing '/etc/asterisk/manager.conf': [Jun 30 11:49:02] Found
[Jun 30 11:49:02] == Manager 'sendcron' logged on from 127.0.0.1
[Jun 30 11:49:03] == Parsing '/etc/asterisk/manager.conf': [Jun 30 11:49:03] Found
[Jun 30 11:49:03] == Manager 'sendcron' logged on from 127.0.0.1
[Jun 30 11:49:03] -- Executing [h@default:1] DeadAGI("Local/8600051@default-8f0e,1", "agi://127.0.0.1:4577/call_log--HVcauses--PRI-----NODEBUG-----16-----ANSWER-----36-----35") in new stack
[Jun 30 11:49:03] -- AGI Script agi://127.0.0.1:4577/call_log--HVcauses ... -36-----35 completed, returning 0
[Jun 30 11:49:03] -- Hungup 'IAX2/goautodial2-8603'
[Jun 30 11:49:03] == Spawn extension (default, 18773444861, 3) exited non-zero on 'Local/8600051@default-8f0e,1'
[Jun 30 11:49:03] == Spawn extension (default, 8600051, 1) exited non-zero on 'Local/8600051@default-8f0e,2'
[Jun 30 11:49:03] -- Executing [h@default:1] DeadAGI("Local/8600051@default-8f0e,2", "agi://127.0.0.1:4577/call_log--HVcauses--PRI-----NODEBUG-----0---------------") in new stack
[Jun 30 11:49:03] -- AGI Script agi://127.0.0.1:4577/call_log--HVcauses ... ---------- completed, returning 0
[Jun 30 11:49:03] == Parsing '/etc/asterisk/manager.conf': [Jun 30 11:49:03] Found
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Postby gardo » Thu Jun 30, 2011 2:01 pm

Is your server behind a firewall?
http://goautodial.com
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Postby rowiebiz » Thu Jun 30, 2011 5:10 pm

Yes the server is behind firewall Can you help me out how to fix my problem please....
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Postby rowiebiz » Thu Jun 30, 2011 5:14 pm

BTW though it is behind firewall I just find it weird that it works on manual mode but it does not when it comes to predictive. Can you shed some light here? Tnanks!
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Postby williamconley » Thu Jun 30, 2011 5:23 pm

How about the dialplan for that carrier. I see a line that confuses me. 8)
[Jun 30 11:48:27] -- Executing [18773444861@default:1] AGI("Local/8600051@default-8f0e,1", "agi://127.0.0.1:4577/call_log") in new stack
[Jun 30 11:48:27] -- AGI Script agi://127.0.0.1:4577/call_log completed, returning 0
[Jun 30 11:48:27] -- Executing [18773444861@default:2] Answer("Local/8600051@default-8f0e,1", "") in new stack
[Jun 30 11:48:27] -- Executing [18773444861@default:3] Dial("Local/8600051@default-8f0e,1", "IAX2/goautodial2/18773444861||tTor")


Also:

when you post, please post your entire configuration including (but not limited to) your installation method and vicidial version with build.

this IS a requirement for posting along with reading the stickies (at the top of each forum) and the manager's manual (available on EFLO.net, both free and paid versions)

You should also post: Asterisk version, telephony hardware (model number is helpful here), cluster information if you have one, and whether any other software is installed in the box. If your installation method is "from scratch" you must post your operating system and should also post the .iso version from which you installed your original operating system.

Similar to This:

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Postby rowiebiz » Thu Jun 30, 2011 5:59 pm

Here is the system specs:

GoAutoDIal CE 2.1 ISO

VERSION: 2.4-309a
BUILD: 110430-1642
© 2011 ViciDial Group

Asterisk 1.4.39.1-vici


Single Server | No Digium/Sangoma Hardware | No Extra Software After Installation

Carrier Settings

[goautodial2]
type=friend
host=10.1.10.83
secret=g0@ut0d!@l
context=trunkinbound
disallow=all
allow=ulaw
qualify=yes
peercontext=goautodialout2

Dialplan

exten => _1NXXNXXXXXX,1,AGI(agi://127.0.0.1:4577/call_log)
exten => _1NXXNXXXXXX,2,Answer()
exten => _1NXXNXXXXXX,3,Dial(IAX2/goautodial2/${EXTEN},,tTor)
exten => _1NXXNXXXXXX,4,Hangup

No core configuration changes (just the above settings after the fresh install)
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Postby williamconley » Thu Jun 30, 2011 6:29 pm

exten => _1NXXNXXXXXX,2,Answer()

?

Remove that.
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Postby rowiebiz » Thu Jun 30, 2011 7:01 pm

Hmmm ok let me try
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Postby rowiebiz » Thu Jun 30, 2011 7:19 pm

Didn't work below is CLI output

[Jun 30 17:17:23] == Parsing '/etc/asterisk/manager.conf': [Jun 30 17:17:23] Found
[Jun 30 17:17:23] == Manager 'sendcron' logged on from 127.0.0.1
[Jun 30 17:17:30] > Channel SIP/92020-00000006 was answered.
[Jun 30 17:17:30] -- Executing [8600051@default:1] MeetMe("SIP/92020-00000006", "8600051|F") in new stack
[Jun 30 17:17:30] == Parsing '/etc/asterisk/meetme.conf': [Jun 30 17:17:30] Found
[Jun 30 17:17:30] == Parsing '/etc/asterisk/meetme-vicidial.conf': [Jun 30 17:17:30] Found
[Jun 30 17:17:30] -- Created MeetMe conference 1023 for conference '8600051'
[Jun 30 17:17:30] -- <SIP/92020-00000006> Playing 'conf-onlyperson' (language 'en')
[Jun 30 17:17:32] == Manager 'sendcron' logged off from 127.0.0.1
[Jun 30 17:17:50] == Parsing '/etc/asterisk/manager.conf': [Jun 30 17:17:50] Found
[Jun 30 17:17:50] == Manager 'sendcron' logged on from 127.0.0.1
[Jun 30 17:17:50] -- Executing [18773444861@default:1] AGI("Local/18773444861@default-6f7a,2", "agi://127.0.0.1:4577/call_log") in new stack
[Jun 30 17:17:50] -- AGI Script agi://127.0.0.1:4577/call_log completed, returning 0
[Jun 30 17:17:50] -- Executing [18773444861@default:2] Dial("Local/18773444861@default-6f7a,2", "IAX2/goautodial2/18773444861||tTor") in new stack
[Jun 30 17:17:50] -- Called goautodial2/18773444861
[Jun 30 17:17:50] -- Call accepted by 10.1.10.83 (format ulaw)
[Jun 30 17:17:50] -- Format for call is ulaw
[Jun 30 17:17:51] -- IAX2/goautodial2-3249 answered Local/18773444861@default-6f7a,2
[Jun 30 17:17:51] > Channel Local/18773444861@default-6f7a,1 was answered.
[Jun 30 17:17:51] -- Executing [8368@default:1] Playback("Local/18773444861@default-6f7a,1", "sip-silence") in new stack
[Jun 30 17:17:51] -- <Local/18773444861@default-6f7a,1> Playing 'sip-silence' (language 'en')
[Jun 30 17:17:51] WARNING[21343]: file.c:1297 waitstream_core: Unexpected control subclass '-1'
[Jun 30 17:17:51] WARNING[21343]: file.c:1297 waitstream_core: Unexpected control subclass '-1'
[Jun 30 17:17:51] -- Executing [8368@default:2] AGI("Local/18773444861@default-6f7a,1", "agi://127.0.0.1:4577/call_log") in new stack
[Jun 30 17:17:51] -- AGI Script agi://127.0.0.1:4577/call_log completed, returning 0
[Jun 30 17:17:51] -- Executing [8368@default:3] AGI("Local/18773444861@default-6f7a,1", "agi-VDAD_ALL_outbound.agi|NORMAL-----LB") in new stack
[Jun 30 17:17:51] -- Launched AGI Script /var/lib/asterisk/agi-bin/agi-VDAD_ALL_outbound.agi
[Jun 30 17:17:52] -- AGI Script agi-VDAD_ALL_outbound.agi completed, returning 0
[Jun 30 17:17:52] -- Executing [8368@default:4] AGI("Local/18773444861@default-6f7a,1", "agi-VDAD_ALL_outbound.agi|NORMAL-----LB") in new stack
[Jun 30 17:17:52] -- Launched AGI Script /var/lib/asterisk/agi-bin/agi-VDAD_ALL_outbound.agi
[Jun 30 17:17:53] == Manager 'sendcron' logged off from 127.0.0.1
[Jun 30 17:17:53] -- AGI Script agi-VDAD_ALL_outbound.agi completed, returning 0
[Jun 30 17:17:53] -- Executing [8368@default:5] Hangup("Local/18773444861@default-6f7a,1", "") in new stack
[Jun 30 17:17:53] == Spawn extension (default, 8368, 5) exited non-zero on 'Local/18773444861@default-6f7a,1'
[Jun 30 17:17:53] -- Executing [h@default:1] DeadAGI("Local/18773444861@default-6f7a,1", "agi://127.0.0.1:4577/call_log--HVcauses--PRI-----NODEBUG-----16---------------") in new stack
[Jun 30 17:17:54] -- AGI Script agi://127.0.0.1:4577/call_log--HVcauses ... ---------- completed, returning 0
[Jun 30 17:17:54] -- Executing [h@default:1] DeadAGI("Local/18773444861@default-6f7a,2", "agi://127.0.0.1:4577/call_log--HVcauses--PRI-----NODEBUG-----16-----ANSWER-----4-----3") in new stack
[Jun 30 17:17:55] -- AGI Script agi://127.0.0.1:4577/call_log--HVcauses ... ---4-----3 completed, returning 0
[Jun 30 17:17:55] -- Hungup 'IAX2/goautodial2-3249'
[Jun 30 17:17:55] == Spawn extension (default, 18773444861, 2) exited non-zero on 'Local/18773444861@default-6f7a,2'
[Jun 30 17:18:02] == Parsing '/etc/asterisk/manager.conf': [Jun 30 17:18:02] Found
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Postby williamconley » Thu Jun 30, 2011 8:56 pm

Can you explain the difference here:

failed wrote:Call accepted by 10.1.10.83 (format ulaw)


succeeded wrote:Call accepted by 192.168.0.40 (format ulaw)
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Postby rowiebiz » Fri Jul 01, 2011 5:11 pm

Ah I just changed the IP from 192.168.0.40 to 10.1.10.83 but they are just the same.
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Postby williamconley » Fri Jul 01, 2011 5:31 pm

? but these were made one after the other and one worked but one didn't.

HOW did one end up at a different IP address?

try again with "working" and then "not working" (manual and then auto) without any changes to the system other than one call being manual and one being auto.
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Postby rowiebiz » Fri Jul 01, 2011 6:55 pm

I made another testing and here is the result:

WORKING (MANUAL MODE)

[Jul 1 16:50:50] == Parsing '/etc/asterisk/manager.conf': [Jul 1 16:50:50] Found
[Jul 1 16:50:50] == Manager 'sendcron' logged on from 127.0.0.1
[Jul 1 16:50:57] > Channel SIP/92020-0000000a was answered.
[Jul 1 16:50:57] -- Executing [8600051@default:1] MeetMe("SIP/92020-0000000a", "8600051|F") in new stack
[Jul 1 16:50:57] == Parsing '/etc/asterisk/meetme.conf': [Jul 1 16:50:57] Found
[Jul 1 16:50:57] == Parsing '/etc/asterisk/meetme-vicidial.conf': [Jul 1 16:50:57] Found
[Jul 1 16:50:57] -- Created MeetMe conference 1023 for conference '8600051'
[Jul 1 16:50:57] -- <SIP/92020-0000000a> Playing 'conf-onlyperson' (language 'en')
[Jul 1 16:50:59] == Manager 'sendcron' logged off from 127.0.0.1
[Jul 1 16:51:01] == Parsing '/etc/asterisk/manager.conf': [Jul 1 16:51:01] Found
[Jul 1 16:51:01] == Manager 'sendcron' logged on from 127.0.0.1
[Jul 1 16:51:01] == Parsing '/etc/asterisk/manager.conf': [Jul 1 16:51:01] Found
[Jul 1 16:51:01] == Manager 'sendcron' logged on from 127.0.0.1
[Jul 1 16:51:01] == Manager 'sendcron' logged off from 127.0.0.1
[Jul 1 16:51:03] == Manager 'sendcron' logged off from 127.0.0.1
[Jul 1 16:51:05] == Parsing '/etc/asterisk/manager.conf': [Jul 1 16:51:05] Found
[Jul 1 16:51:05] == Manager 'sendcron' logged on from 127.0.0.1
[Jul 1 16:51:05] -- Executing [8600051@default:1] MeetMe("Local/8600051@default-85f3,2", "8600051|F") in new stack
[Jul 1 16:51:05] > Channel Local/8600051@default-85f3,1 was answered.
[Jul 1 16:51:05] -- Executing [18773444861@default:1] AGI("Local/8600051@default-85f3,1", "agi://127.0.0.1:4577/call_log") in new stack
[Jul 1 16:51:05] -- AGI Script agi://127.0.0.1:4577/call_log completed, returning 0
[Jul 1 16:51:05] -- Executing [18773444861@default:2] Dial("Local/8600051@default-85f3,1", "IAX2/goautodial2/18773444861||tTor") in new stack
[Jul 1 16:51:05] -- Called goautodial2/18773444861
[Jul 1 16:51:05] -- Call accepted by 10.1.10.83 (format ulaw)
[Jul 1 16:51:05] -- Format for call is ulaw
[Jul 1 16:51:05] -- IAX2/goautodial2-14761 answered Local/8600051@default-85f3,1
[Jul 1 16:51:06] == Parsing '/etc/asterisk/manager.conf': [Jul 1 16:51:06] Found
[Jul 1 16:51:06] == Manager 'sendcron' logged on from 127.0.0.1
[Jul 1 16:51:06] == Manager 'sendcron' logged off from 127.0.0.1
[Jul 1 16:51:07] == Manager 'sendcron' logged off from 127.0.0.1
[Jul 1 16:51:32] == Parsing '/etc/asterisk/manager.conf': [Jul 1 16:51:32] Found
[Jul 1 16:51:32] == Manager 'sendcron' logged on from 127.0.0.1
[Jul 1 16:51:32] == Spawn extension (default, 8600051, 1) exited non-zero on 'Local/8600051@default-85f3,2'
[Jul 1 16:51:32] -- Executing [h@default:1] DeadAGI("Local/8600051@default-85f3,2", "agi://127.0.0.1:4577/call_log--HVcauses--PRI-----NODEBUG-----0---------------") in new stack
[Jul 1 16:51:32] -- AGI Script agi://127.0.0.1:4577/call_log--HVcauses ... ---------- completed, returning 0
[Jul 1 16:51:32] -- Executing [h@default:1] DeadAGI("Local/8600051@default-85f3,1", "agi://127.0.0.1:4577/call_log--HVcauses--PRI-----NODEBUG-----16-----ANSWER-----27-----27") in new stack
[Jul 1 16:51:32] -- AGI Script agi://127.0.0.1:4577/call_log--HVcauses ... -27-----27 completed, returning 0
[Jul 1 16:51:32] -- Hungup 'IAX2/goautodial2-14761'
[Jul 1 16:51:32] == Spawn extension (default, 18773444861, 2) exited non-zero on 'Local/8600051@default-85f3,1'


NOT WORKING (AUTO DIAL - RATIO)

[Jul 1 16:52:47] == Parsing '/etc/asterisk/manager.conf': [Jul 1 16:52:47] Found
[Jul 1 16:52:47] == Manager 'sendcron' logged on from 127.0.0.1
[Jul 1 16:52:54] > Channel SIP/92020-0000000b was answered.
[Jul 1 16:52:54] -- Executing [8600051@default:1] MeetMe("SIP/92020-0000000b", "8600051|F") in new stack
[Jul 1 16:52:54] == Parsing '/etc/asterisk/meetme.conf': [Jul 1 16:52:54] Found
[Jul 1 16:52:54] == Parsing '/etc/asterisk/meetme-vicidial.conf': [Jul 1 16:52:54] Found
[Jul 1 16:52:54] -- Created MeetMe conference 1023 for conference '8600051'
[Jul 1 16:52:54] -- <SIP/92020-0000000b> Playing 'conf-onlyperson' (language 'en')
[Jul 1 16:52:56] == Manager 'sendcron' logged off from 127.0.0.1
[Jul 1 16:53:02] == Parsing '/etc/asterisk/manager.conf': [Jul 1 16:53:02] Found
[Jul 1 16:53:02] == Manager 'sendcron' logged on from 127.0.0.1
[Jul 1 16:53:02] == Parsing '/etc/asterisk/manager.conf': [Jul 1 16:53:02] Found
[Jul 1 16:53:02] == Manager 'sendcron' logged on from 127.0.0.1
[Jul 1 16:53:02] == Manager 'sendcron' logged off from 127.0.0.1
[Jul 1 16:53:04] == Manager 'sendcron' logged off from 127.0.0.1
[Jul 1 16:53:06] == Parsing '/etc/asterisk/manager.conf': [Jul 1 16:53:06] Found
[Jul 1 16:53:06] == Manager 'sendcron' logged on from 127.0.0.1
[Jul 1 16:53:06] -- Executing [12564286000@default:1] AGI("Local/12564286000@default-f473,2", "agi://127.0.0.1:4577/call_log") in new stack
[Jul 1 16:53:06] -- AGI Script agi://127.0.0.1:4577/call_log completed, returning 0
[Jul 1 16:53:06] -- Executing [12564286000@default:2] Dial("Local/12564286000@default-f473,2", "IAX2/goautodial2/12564286000||tTor") in new stack
[Jul 1 16:53:06] -- Called goautodial2/12564286000
[Jul 1 16:53:06] -- Call accepted by 10.1.10.83 (format ulaw)
[Jul 1 16:53:06] -- Format for call is ulaw
[Jul 1 16:53:06] -- IAX2/goautodial2-12287 answered Local/12564286000@default-f473,2
[Jul 1 16:53:06] > Channel Local/12564286000@default-f473,1 was answered.
[Jul 1 16:53:06] -- Executing [8368@default:1] Playback("Local/12564286000@default-f473,1", "sip-silence") in new stack
[Jul 1 16:53:06] -- <Local/12564286000@default-f473,1> Playing 'sip-silence' (language 'en')
[Jul 1 16:53:06] WARNING[19911]: file.c:1297 waitstream_core: Unexpected control subclass '-1'
[Jul 1 16:53:06] WARNING[19911]: file.c:1297 waitstream_core: Unexpected control subclass '-1'
[Jul 1 16:53:06] -- Executing [8368@default:2] AGI("Local/12564286000@default-f473,1", "agi://127.0.0.1:4577/call_log") in new stack
[Jul 1 16:53:06] -- AGI Script agi://127.0.0.1:4577/call_log completed, returning 0
[Jul 1 16:53:06] -- Executing [8368@default:3] AGI("Local/12564286000@default-f473,1", "agi-VDAD_ALL_outbound.agi|NORMAL-----LB") in new stack
[Jul 1 16:53:06] -- Launched AGI Script /var/lib/asterisk/agi-bin/agi-VDAD_ALL_outbound.agi
[Jul 1 16:53:07] == Parsing '/etc/asterisk/manager.conf': [Jul 1 16:53:07] Found
[Jul 1 16:53:07] == Manager 'sendcron' logged on from 127.0.0.1
[Jul 1 16:53:07] -- AGI Script agi-VDAD_ALL_outbound.agi completed, returning 0
[Jul 1 16:53:07] -- Executing [8368@default:4] AGI("Local/12564286000@default-f473,1", "agi-VDAD_ALL_outbound.agi|NORMAL-----LB") in new stack
[Jul 1 16:53:07] -- Launched AGI Script /var/lib/asterisk/agi-bin/agi-VDAD_ALL_outbound.agi
[Jul 1 16:53:07] == Manager 'sendcron' logged off from 127.0.0.1
[Jul 1 16:53:08] == Manager 'sendcron' logged off from 127.0.0.1
[Jul 1 16:53:08] -- AGI Script agi-VDAD_ALL_outbound.agi completed, returning 0
[Jul 1 16:53:08] -- Executing [8368@default:5] Hangup("Local/12564286000@default-f473,1", "") in new stack
[Jul 1 16:53:08] == Spawn extension (default, 8368, 5) exited non-zero on 'Local/12564286000@default-f473,1'
[Jul 1 16:53:08] -- Executing [h@default:1] DeadAGI("Local/12564286000@default-f473,1", "agi://127.0.0.1:4577/call_log--HVcauses--PRI-----NODEBUG-----16---------------") in new stack
[Jul 1 16:53:09] -- AGI Script agi://127.0.0.1:4577/call_log--HVcauses ... ---------- completed, returning 0
[Jul 1 16:53:09] -- Executing [h@default:1] DeadAGI("Local/12564286000@default-f473,2", "agi://127.0.0.1:4577/call_log--HVcauses--PRI-----NODEBUG-----16-----ANSWER-----3-----3") in new stack
[Jul 1 16:53:10] -- AGI Script agi://127.0.0.1:4577/call_log--HVcauses ... ---3-----3 completed, returning 0
[Jul 1 16:53:10] -- Hungup 'IAX2/goautodial2-12287'
rowiebiz
 
Posts: 14
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Postby rowiebiz » Fri Jul 01, 2011 6:56 pm

I do not know what is wrong with this. Can you help me find out what is the issue? Thanks!
rowiebiz
 
Posts: 14
Joined: Wed Jun 22, 2011 9:32 am

Postby williamconley » Fri Jul 01, 2011 6:59 pm

Have you ever changed the IP address on this machine? If so, did you run the ip update script?

Did you get SOUND in both directions on that successful manual dial call (both directions!)?

have you made any OTHER changes on this system after installation (firewall, dialplan, anything outside the addition of a carrier, campaign, list and registering a phone ...?)
Vicidial Installation and Repair, plus Hosting and Colocation
SugarCRM integration - Customization and Add-ons - We Bring It All Together.
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Postby rowiebiz » Fri Jul 01, 2011 7:15 pm

Yes I did issue the command to update the IP for GoAutoDial and do a reboot of the whole server as well just to be sure.

Yes I get two way audio on manual dial.

There were no changes on the internal (dialplan or firewall etc.). What is weird is that call connects on Manual but does not on auto dialing although it does dial. It is just that it does not connect the call to the agent.

Also would it be ok if you can view my settings via teamviewer to check?

I am almost breaking my head just to make it work.
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Postby williamconley » Fri Jul 01, 2011 11:07 pm

rowiebiz wrote:Yes I did issue the command to update the IP for GoAutoDial and do a reboot of the whole server as well just to be sure.


Exactly what command did you issue?

Have you ever modified the Vicidial version? (Updates, etc?)

Also would it be ok if you can view my settings via teamviewer to check?

Our pricing is available on our website.

Gardo built your install .iso, and could likely fix it in less than 1 minute. ;) (But he's not exactly cheap either!).

The Vicidial Group of course could fix it in 30 seconds (LOL), but once again, not cheap. 8)
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Postby viciflash » Sun Jul 03, 2011 5:50 pm

longshot. Can you try SIP instead?
GoAutoDial 2.0CE - standard install
Asterisk: 1.4.27.1-1
Vicidial: 2.2.1-237
Build: 100510-2015
Telephony cards: none
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Postby williamconley » Sun Jul 03, 2011 10:28 pm

if you want to actually troubleshoot it, you'll need to use agi debug (and possibly sip debug) to examine the logic behind what is happening.

this information may also be available in the /var/log/astguiclient folder
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Postby rowiebiz » Mon Jul 04, 2011 11:01 am

May I know why does it not connect the call to the agent on predictive but it does on manual dial? Also I enabled agi debug here is the output

[Jul 4 08:59:58] > Channel SIP/92020-0000000d was answered.
[Jul 4 08:59:58] -- Executing [8600051@default:1] MeetMe("SIP/92020-0000000d", "8600051|F") in new stack
[Jul 4 08:59:58] == Parsing '/etc/asterisk/meetme.conf': [Jul 4 08:59:58] Found
[Jul 4 08:59:58] == Parsing '/etc/asterisk/meetme-vicidial.conf': [Jul 4 08:59:58] Found
[Jul 4 08:59:58] -- Created MeetMe conference 1023 for conference '8600051'
[Jul 4 08:59:58] -- <SIP/92020-0000000d> Playing 'conf-onlyperson' (language 'en')
[Jul 4 09:00:00] == Manager 'sendcron' logged off from 127.0.0.1
[Jul 4 09:00:02] == Parsing '/etc/asterisk/manager.conf': [Jul 4 09:00:02] Found
[Jul 4 09:00:02] == Manager 'sendcron' logged on from 127.0.0.1
[Jul 4 09:00:02] == Parsing '/etc/asterisk/manager.conf': [Jul 4 09:00:02] Found
[Jul 4 09:00:02] == Manager 'sendcron' logged on from 127.0.0.1
[Jul 4 09:00:02] == Manager 'sendcron' logged off from 127.0.0.1
[Jul 4 09:00:04] == Manager 'sendcron' logged off from 127.0.0.1
[Jul 4 09:00:07] == Parsing '/etc/asterisk/manager.conf': [Jul 4 09:00:07] Found
[Jul 4 09:00:07] == Manager 'sendcron' logged on from 127.0.0.1
[Jul 4 09:00:07] == Manager 'sendcron' logged off from 127.0.0.1
[Jul 4 09:00:08] == Parsing '/etc/asterisk/manager.conf': [Jul 4 09:00:08] Found
[Jul 4 09:00:08] == Manager 'sendcron' logged on from 127.0.0.1
[Jul 4 09:00:08] -- Executing [12564286000@default:1] AGI("Local/12564286000@default-96df,2", "agi://127.0.0.1:4577/call_log") in new stack
[Jul 4 09:00:09] AGI Tx >> agi_network: yes
[Jul 4 09:00:09] AGI Tx >> agi_network_script: call_log
[Jul 4 09:00:09] AGI Tx >> agi_request: agi://127.0.0.1:4577/call_log
[Jul 4 09:00:09] AGI Tx >> agi_channel: Local/12564286000@default-96df,2
[Jul 4 09:00:09] AGI Tx >> agi_language: en
[Jul 4 09:00:09] AGI Tx >> agi_type: Local
[Jul 4 09:00:09] AGI Tx >> agi_uniqueid: 1309795208.83
[Jul 4 09:00:09] AGI Tx >> agi_callerid: 0000000000
[Jul 4 09:00:09] AGI Tx >> agi_calleridname: V7040900080000000052
[Jul 4 09:00:09] AGI Tx >> agi_callingpres: 0
[Jul 4 09:00:09] AGI Tx >> agi_callingani2: 0
[Jul 4 09:00:09] AGI Tx >> agi_callington: 0
[Jul 4 09:00:09] AGI Tx >> agi_callingtns: 0
[Jul 4 09:00:09] AGI Tx >> agi_dnid: unknown
[Jul 4 09:00:09] AGI Tx >> agi_rdnis: unknown
[Jul 4 09:00:09] AGI Tx >> agi_context: default
[Jul 4 09:00:09] AGI Tx >> agi_extension: 12564286000
[Jul 4 09:00:09] AGI Tx >> agi_priority: 1
[Jul 4 09:00:09] AGI Tx >> agi_enhanced: 0.0
[Jul 4 09:00:09] AGI Tx >> agi_accountcode:
[Jul 4 09:00:09] AGI Tx >>
[Jul 4 09:00:09] -- AGI Script agi://127.0.0.1:4577/call_log completed, returning 0
[Jul 4 09:00:09] -- Executing [12564286000@default:2] Dial("Local/12564286000@default-96df,2", "IAX2/goautodial2/12564286000||tTor") in new stack
[Jul 4 09:00:09] -- Called goautodial2/12564286000
[Jul 4 09:00:09] -- Call accepted by 10.1.10.83 (format ulaw)
[Jul 4 09:00:09] -- Format for call is ulaw
[Jul 4 09:00:09] -- IAX2/goautodial2-15294 answered Local/12564286000@default-96df,2
[Jul 4 09:00:09] > Channel Local/12564286000@default-96df,1 was answered.
[Jul 4 09:00:09] -- Executing [8368@default:1] Playback("Local/12564286000@default-96df,1", "sip-silence") in new stack
[Jul 4 09:00:09] -- <Local/12564286000@default-96df,1> Playing 'sip-silence' (language 'en')
[Jul 4 09:00:09] WARNING[21636]: file.c:1297 waitstream_core: Unexpected control subclass '-1'
[Jul 4 09:00:09] WARNING[21636]: file.c:1297 waitstream_core: Unexpected control subclass '-1'
[Jul 4 09:00:09] -- Executing [8368@default:2] AGI("Local/12564286000@default-96df,1", "agi://127.0.0.1:4577/call_log") in new stack
[Jul 4 09:00:09] AGI Tx >> agi_network: yes
[Jul 4 09:00:09] AGI Tx >> agi_network_script: call_log
[Jul 4 09:00:09] AGI Tx >> agi_request: agi://127.0.0.1:4577/call_log
[Jul 4 09:00:09] AGI Tx >> agi_channel: Local/12564286000@default-96df,1
[Jul 4 09:00:09] AGI Tx >> agi_language: en
[Jul 4 09:00:09] AGI Tx >> agi_type: Local
[Jul 4 09:00:09] AGI Tx >> agi_uniqueid: 1309795208.82
[Jul 4 09:00:09] AGI Tx >> agi_callerid: 0000000000
[Jul 4 09:00:09] AGI Tx >> agi_calleridname: V7040900080000000052
[Jul 4 09:00:09] AGI Tx >> agi_callingpres: 0
[Jul 4 09:00:09] AGI Tx >> agi_callingani2: 0
[Jul 4 09:00:09] AGI Tx >> agi_callington: 0
[Jul 4 09:00:09] AGI Tx >> agi_callingtns: 0
[Jul 4 09:00:09] AGI Tx >> agi_dnid: unknown
[Jul 4 09:00:09] AGI Tx >> agi_rdnis: unknown
[Jul 4 09:00:09] AGI Tx >> agi_context: default
[Jul 4 09:00:09] AGI Tx >> agi_extension: 8368
[Jul 4 09:00:09] AGI Tx >> agi_priority: 2
[Jul 4 09:00:09] AGI Tx >> agi_enhanced: 0.0
[Jul 4 09:00:09] AGI Tx >> agi_accountcode:
[Jul 4 09:00:09] AGI Tx >>
[Jul 4 09:00:09] -- AGI Script agi://127.0.0.1:4577/call_log completed, returning 0
[Jul 4 09:00:09] -- Executing [8368@default:3] AGI("Local/12564286000@default-96df,1", "agi-VDAD_ALL_outbound.agi|NORMAL-----LB") in new stack
[Jul 4 09:00:09] -- Launched AGI Script /var/lib/asterisk/agi-bin/agi-VDAD_ALL_outbound.agi
[Jul 4 09:00:09] AGI Tx >> agi_request: agi-VDAD_ALL_outbound.agi
[Jul 4 09:00:09] AGI Tx >> agi_channel: Local/12564286000@default-96df,1
[Jul 4 09:00:09] AGI Tx >> agi_language: en
[Jul 4 09:00:09] AGI Tx >> agi_type: Local
[Jul 4 09:00:09] AGI Tx >> agi_uniqueid: 1309795208.82
[Jul 4 09:00:09] AGI Tx >> agi_callerid: 0000000000
[Jul 4 09:00:09] AGI Tx >> agi_calleridname: V7040900080000000052
[Jul 4 09:00:09] AGI Tx >> agi_callingpres: 0
[Jul 4 09:00:09] AGI Tx >> agi_callingani2: 0
[Jul 4 09:00:09] AGI Tx >> agi_callington: 0
[Jul 4 09:00:09] AGI Tx >> agi_callingtns: 0
[Jul 4 09:00:09] AGI Tx >> agi_dnid: unknown
[Jul 4 09:00:09] AGI Tx >> agi_rdnis: unknown
[Jul 4 09:00:09] AGI Tx >> agi_context: default
[Jul 4 09:00:09] AGI Tx >> agi_extension: 8368
[Jul 4 09:00:09] AGI Tx >> agi_priority: 3
[Jul 4 09:00:09] AGI Tx >> agi_enhanced: 0.0
[Jul 4 09:00:09] AGI Tx >> agi_accountcode:
[Jul 4 09:00:09] AGI Tx >>
[Jul 4 09:00:09] AGI Rx << SET CALLERID V7040900080000000052
[Jul 4 09:00:09] AGI Tx >> 200 result=1
[Jul 4 09:00:10] -- AGI Script agi-VDAD_ALL_outbound.agi completed, returning 0
[Jul 4 09:00:10] -- Executing [8368@default:4] AGI("Local/12564286000@default-96df,1", "agi-VDAD_ALL_outbound.agi|NORMAL-----LB") in new stack
[Jul 4 09:00:10] -- Launched AGI Script /var/lib/asterisk/agi-bin/agi-VDAD_ALL_outbound.agi
[Jul 4 09:00:10] AGI Tx >> agi_request: agi-VDAD_ALL_outbound.agi
[Jul 4 09:00:10] AGI Tx >> agi_channel: Local/12564286000@default-96df,1
[Jul 4 09:00:10] AGI Tx >> agi_language: en
[Jul 4 09:00:10] AGI Tx >> agi_type: Local
[Jul 4 09:00:10] AGI Tx >> agi_uniqueid: 1309795208.82
[Jul 4 09:00:10] AGI Tx >> agi_callerid: unknown
[Jul 4 09:00:10] AGI Tx >> agi_calleridname: V7040900080000000052
[Jul 4 09:00:10] AGI Tx >> agi_callingpres: 0
[Jul 4 09:00:10] AGI Tx >> agi_callingani2: 0
[Jul 4 09:00:10] AGI Tx >> agi_callington: 0
[Jul 4 09:00:10] AGI Tx >> agi_callingtns: 0
[Jul 4 09:00:10] AGI Tx >> agi_dnid: unknown
[Jul 4 09:00:10] AGI Tx >> agi_rdnis: unknown
[Jul 4 09:00:10] AGI Tx >> agi_context: default
[Jul 4 09:00:10] AGI Tx >> agi_extension: 8368
[Jul 4 09:00:10] AGI Tx >> agi_priority: 4
[Jul 4 09:00:10] AGI Tx >> agi_enhanced: 0.0
[Jul 4 09:00:10] AGI Tx >> agi_accountcode:
[Jul 4 09:00:10] AGI Tx >>
[Jul 4 09:00:10] AGI Rx << SET CALLERID V7040900080000000052
[Jul 4 09:00:10] AGI Tx >> 200 result=1
[Jul 4 09:00:11] == Manager 'sendcron' logged off from 127.0.0.1
[Jul 4 09:00:11] -- AGI Script agi-VDAD_ALL_outbound.agi completed, returning 0
[Jul 4 09:00:11] -- Executing [8368@default:5] Hangup("Local/12564286000@default-96df,1", "") in new stack
[Jul 4 09:00:11] == Spawn extension (default, 8368, 5) exited non-zero on 'Local/12564286000@default-96df,1'
[Jul 4 09:00:11] -- Executing [h@default:1] DeadAGI("Local/12564286000@default-96df,1", "agi://127.0.0.1:4577/call_log--HVcauses--PRI-----NODEBUG-----16---------------") in new stack
[Jul 4 09:00:11] AGI Tx >> agi_network: yes
[Jul 4 09:00:11] AGI Tx >> agi_network_script: call_log--HVcauses--PRI-----NODEBUG-----16---------------
[Jul 4 09:00:11] AGI Tx >> agi_request: agi://127.0.0.1:4577/call_log--HVcauses ... ----------
[Jul 4 09:00:11] AGI Tx >> agi_channel: Local/12564286000@default-96df,1
[Jul 4 09:00:11] AGI Tx >> agi_language: en
[Jul 4 09:00:11] AGI Tx >> agi_type: Local
[Jul 4 09:00:11] AGI Tx >> agi_uniqueid: 1309795208.82
[Jul 4 09:00:11] AGI Tx >> agi_callerid: unknown
[Jul 4 09:00:11] AGI Tx >> agi_calleridname: V7040900080000000052
[Jul 4 09:00:11] AGI Tx >> agi_callingpres: 0
[Jul 4 09:00:11] AGI Tx >> agi_callingani2: 0
[Jul 4 09:00:11] AGI Tx >> agi_callington: 0
[Jul 4 09:00:11] AGI Tx >> agi_callingtns: 0
[Jul 4 09:00:11] AGI Tx >> agi_dnid: unknown
[Jul 4 09:00:11] AGI Tx >> agi_rdnis: unknown
[Jul 4 09:00:11] AGI Tx >> agi_context: default
[Jul 4 09:00:11] AGI Tx >> agi_extension: h
[Jul 4 09:00:11] AGI Tx >> agi_priority: 1
[Jul 4 09:00:11] AGI Tx >> agi_enhanced: 0.0
[Jul 4 09:00:11] AGI Tx >> agi_accountcode:
[Jul 4 09:00:11] AGI Tx >>
[Jul 4 09:00:12] -- AGI Script agi://127.0.0.1:4577/call_log--HVcauses ... ---------- completed, returning 0
[Jul 4 09:00:12] -- Executing [h@default:1] DeadAGI("Local/12564286000@default-96df,2", "agi://127.0.0.1:4577/call_log--HVcauses--PRI-----NODEBUG-----16-----ANSWER-----4-----3") in new stack
[Jul 4 09:00:12] AGI Tx >> agi_network: yes
[Jul 4 09:00:12] AGI Tx >> agi_network_script: call_log--HVcauses--PRI-----NODEBUG-----16-----ANSWER-----4-----3
[Jul 4 09:00:12] AGI Tx >> agi_request: agi://127.0.0.1:4577/call_log--HVcauses ... ---4-----3
[Jul 4 09:00:12] AGI Tx >> agi_channel: Local/12564286000@default-96df,2
[Jul 4 09:00:12] AGI Tx >> agi_language: en
[Jul 4 09:00:12] AGI Tx >> agi_type: Local
[Jul 4 09:00:12] AGI Tx >> agi_uniqueid: 1309795208.83
[Jul 4 09:00:12] AGI Tx >> agi_callerid: 0000000000
[Jul 4 09:00:12] AGI Tx >> agi_calleridname: V7040900080000000052
[Jul 4 09:00:12] AGI Tx >> agi_callingpres: 0
[Jul 4 09:00:12] AGI Tx >> agi_callingani2: 0
[Jul 4 09:00:12] AGI Tx >> agi_callington: 0
[Jul 4 09:00:12] AGI Tx >> agi_callingtns: 0
[Jul 4 09:00:12] AGI Tx >> agi_dnid: unknown
[Jul 4 09:00:12] AGI Tx >> agi_rdnis: unknown
[Jul 4 09:00:12] AGI Tx >> agi_context: default
[Jul 4 09:00:12] AGI Tx >> agi_extension: h
[Jul 4 09:00:12] AGI Tx >> agi_priority: 1
[Jul 4 09:00:12] AGI Tx >> agi_enhanced: 0.0
[Jul 4 09:00:12] AGI Tx >> agi_accountcode:
[Jul 4 09:00:12] AGI Tx >>
[Jul 4 09:00:13] -- AGI Script agi://127.0.0.1:4577/call_log--HVcauses ... ---4-----3 completed, returning 0
[Jul 4 09:00:13] -- Hungup 'IAX2/goautodial2-15294'
[Jul 4 09:00:13] == Spawn extension (default, 12564286000, 2) exited non-zero on 'Local/12564286000@default-96df,2'

Any ideas there?
rowiebiz
 
Posts: 14
Joined: Wed Jun 22, 2011 9:32 am

Postby rowiebiz » Mon Jul 04, 2011 4:09 pm

Can somebody there help me out to be able to have this work? What must I do or what else should I check. The manual dial works. On auto dial it does dial out it is just that it does not connect the call to the agent. Have I missed something can somebody there show me sample config or settings to have? Thanks to all of you guys. Sorry I do not have money, so I just rely on advises here. =)
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Postby williamconley » Mon Jul 04, 2011 11:09 pm

Free solution: backup your database, reinstall the same version of GoAutoDial. Get it up and autodialing ... then "carefully" reapply your database and see if you break it (if not, you'll have to work slowly through it and find out WHAT breaks the functionality!).

Never fear the reinstall.

Of course, if you are nervous about it, you could always try a reinstall on a different machine (even a virtual one, just for testing) to avoid damaging your production box.
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Postby rowiebiz » Wed Jul 06, 2011 11:39 am

Ok I did a fresh re-install. But it is still doing the same. Can somebody give me an idea what is wrong?

[Jul 6 12:37:18] == Manager 'sendcron' logged on from 127.0.0.1
[Jul 6 12:37:18] -- Executing [912564286000@default:1] AGI("Local/912564286000@default-821c,2", "agi://127.0.0.1:4577/call_log") in new stack
[Jul 6 12:37:18] -- AGI Script agi://127.0.0.1:4577/call_log completed, returning 0
[Jul 6 12:37:18] -- Executing [912564286000@default:2] Dial("Local/912564286000@default-821c,2", "IAX2/goautodial/12564286000||tTor") in new stack
[Jul 6 12:37:18] -- Called goautodial/12564286000
[Jul 6 12:37:18] -- Call accepted by 10.1.10.83 (format ulaw)
[Jul 6 12:37:18] -- Format for call is ulaw
[Jul 6 12:37:18] -- IAX2/goautodial-8063 answered Local/912564286000@default-821c,2
[Jul 6 12:37:18] > Channel Local/912564286000@default-821c,1 was answered.
[Jul 6 12:37:18] -- Executing [8368@default:1] Playback("Local/912564286000@default-821c,1", "sip-silence") in new stack
[Jul 6 12:37:18] -- <Local/912564286000@default-821c,1> Playing 'sip-silence' (language 'en')
[Jul 6 12:37:18] WARNING[24215]: file.c:1297 waitstream_core: Unexpected control subclass '-1'
[Jul 6 12:37:18] WARNING[24215]: file.c:1297 waitstream_core: Unexpected control subclass '-1'
[Jul 6 12:37:18] -- Executing [8368@default:2] AGI("Local/912564286000@default-821c,1", "agi://127.0.0.1:4577/call_log") in new stack
[Jul 6 12:37:18] -- AGI Script agi://127.0.0.1:4577/call_log completed, returning 0
[Jul 6 12:37:18] -- Executing [8368@default:3] AGI("Local/912564286000@default-821c,1", "agi-VDAD_ALL_outbound.agi|NORMAL-----LB") in new stack
[Jul 6 12:37:18] -- Launched AGI Script /var/lib/asterisk/agi-bin/agi-VDAD_ALL_outbound.agi
[Jul 6 12:37:19] -- AGI Script agi-VDAD_ALL_outbound.agi completed, returning 0
[Jul 6 12:37:19] -- Executing [8368@default:4] AGI("Local/912564286000@default-821c,1", "agi-VDAD_ALL_outbound.agi|NORMAL-----LB") in new stack
[Jul 6 12:37:19] -- Launched AGI Script /var/lib/asterisk/agi-bin/agi-VDAD_ALL_outbound.agi
[Jul 6 12:37:20] == Manager 'sendcron' logged off from 127.0.0.1
[Jul 6 12:37:20] -- AGI Script agi-VDAD_ALL_outbound.agi completed, returning 0
[Jul 6 12:37:20] -- Executing [8368@default:5] Hangup("Local/912564286000@default-821c,1", "") in new stack
[Jul 6 12:37:20] == Spawn extension (default, 8368, 5) exited non-zero on 'Local/912564286000@default-821c,1'
[Jul 6 12:37:20] -- Executing [h@default:1] DeadAGI("Local/912564286000@default-821c,1", "agi://127.0.0.1:4577/call_log--HVcauses--PRI-----NODEBUG-----16---------------") in new stack
[Jul 6 12:37:21] -- AGI Script agi://127.0.0.1:4577/call_log--HVcauses ... ---------- completed, returning 0
[Jul 6 12:37:21] -- Executing [h@default:1] DeadAGI("Local/912564286000@default-821c,2", "agi://127.0.0.1:4577/call_log--HVcauses--PRI-----NODEBUG-----16-----ANSWER-----3-----3") in new stack
[Jul 6 12:37:22] -- AGI Script agi://127.0.0.1:4577/call_log--HVcauses ... ---3-----3 completed, returning 0
[Jul 6 12:37:22] -- Hungup 'IAX2/goautodial-8063'
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Postby mte2005 » Thu Oct 13, 2011 6:41 pm

hi

i have the same probleme, manual call ok but not predictif
how are you solving this problem,

thanks you for help
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Postby sniper888 » Thu Oct 20, 2011 5:45 pm

GoAutoDial 2.1
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Re: Predictive Dialing not working but manual dial works

Postby Giancarlo » Fri Sep 16, 2016 12:52 pm

Hi Sir,
Do you have a fix for this issue? or any clue what may be the issue?
As I was having connectivity issue with predictive dialing but connects fine with manual dial.

Really appreciate your help.

Thanks.
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Posts: 1
Joined: Fri Sep 16, 2016 12:47 pm

Re: Predictive Dialing not working but manual dial works

Postby williamconley » Fri Sep 16, 2016 8:22 pm

Giancarlo wrote:Hi Sir,
Do you have a fix for this issue? or any clue what may be the issue?
As I was having connectivity issue with predictive dialing but connects fine with manual dial.

Really appreciate your help.

Thanks.

1) Welcome to the Party! 8-)

2) As you are obviously new here, I have some suggestions to help us all help you:

When you post, please post your entire configuration including (but not limited to) your installation method (7.X.X?) and vicidial version with build (VERSION: 2.X-XXXx ... BUILD: #####-####).

This IS a requirement for posting along with reading the stickies (at the top of each forum) and the manager's manual (available on EFLO.net, both free and paid versions)

You should also post: Asterisk version, telephony hardware (model number is helpful here), cluster information if you have one, and whether any other software is installed in the box. If your installation method is "manual/from scratch" you must post your operating system with version (and the .iso version from which you installed your original operating system) plus a link to the installation instructions you used. If your installation is "Hosted" list the site name of the host.

If this is a "Cloud" or "Virtual" server, please note the technology involved along with the version of that techology (ie: VMware Server Version 2.0.2). If it is not, merely stating the Motherboard model # and CPU would be helpful.

Similar to This:

Vicibox X.X from .iso | Vicidial X.X.X-XXX Build XXXXXX-XXXX | Asterisk X.X.X | Single Server | No Digium/Sangoma Hardware | No Extra Software After Installation | Intel DG35EC | Core2Quad Q6600

3) What you are describing is a common problem that can have many causes. You should post some asterisk CLI output to show your problem. And perhaps some other information such as: Has this server's IP ever been changed? Is this a fresh install or a previously working one? Is this problem limited to one campaign or perhaps one carrier?
Vicidial Installation and Repair, plus Hosting and Colocation
SugarCRM integration - Customization and Add-ons - We Bring It All Together.
http://www.PoundTeam.com # 352-269-0000 # +44 (203) 769-2294 # +506 4001-8914
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