Timezone for Local call TIme

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Timezone for Local call TIme

Postby ruben23 » Tue Sep 23, 2014 8:26 pm

Version
2.4rc1
DB Schema Version
1317
DB Schema Update Date
2013-03-10 16:37:30
Goautodial 3.0


Hi guys how do i set the Local time for the campaign to match our time schedule for our campaign, coz currently i move my Server TimeZone to Autralian Melbourne but when i set local time schedule for Campaign: 9am - 9pm Calling. Leads are not loading, when set to 24 hours leads are loading...Any idea guys..?
SkypeID: rlacumba
IBM x3200 Dual Core 2.4 Ghz.
4GB Ram
VERSION: 2.4-311a
BUILD: 110514-1351
© 2011 ViciDial Group
Asterisk 1.4.27-vici
Another VICI_day, same trunK, same Channel-->Transcode...
ruben23
 
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Re: Timezone for Local call TIme

Postby gardo » Wed Sep 24, 2014 1:13 am

Have you restarted MySQL when you changed your system timezone? Have you also set the system date to Melbourne time in the system settings page?
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Re: Timezone for Local call TIme

Postby ruben23 » Wed Sep 24, 2014 1:48 am

@Gardo

Yes the Server itself is restarted during the timezone changes and also what part on the system setting i can change the system Date.?

I only see on the system setting significant to date/time is - Timeclock End Of Day - i don't see any System Date..
While in the Server section - Local GMT:
SkypeID: rlacumba
IBM x3200 Dual Core 2.4 Ghz.
4GB Ram
VERSION: 2.4-311a
BUILD: 110514-1351
© 2011 ViciDial Group
Asterisk 1.4.27-vici
Another VICI_day, same trunK, same Channel-->Transcode...
ruben23
 
Posts: 1161
Joined: Thu Jul 31, 2008 10:35 am
Location: Davao City, Philippines

Re: Timezone for Local call TIme

Postby DomeDan » Wed Sep 24, 2014 3:07 am

have you changed the timezone in /etc/php5/apache2/php.ini
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Re: Timezone for Local call TIme

Postby ruben23 » Wed Sep 24, 2014 3:19 am

@DomeDan,

This is the entry on my php.ini:

[Date]
; Defines the default timezone used by the date functions
date.timezone = Australia/Melbourne

This is the only php.ini file i have:

[root@go ~]# find / -name php.ini
/etc/php.ini

Thanks
SkypeID: rlacumba
IBM x3200 Dual Core 2.4 Ghz.
4GB Ram
VERSION: 2.4-311a
BUILD: 110514-1351
© 2011 ViciDial Group
Asterisk 1.4.27-vici
Another VICI_day, same trunK, same Channel-->Transcode...
ruben23
 
Posts: 1161
Joined: Thu Jul 31, 2008 10:35 am
Location: Davao City, Philippines

Re: Timezone for Local call TIme

Postby DomeDan » Wed Sep 24, 2014 4:32 am

Not familiar with goautodial but search on google how to change timezone on centos or what OS it is.

I wrote a little script to compare different time settings, if they do not match then you need to fix it where its wrong (+/- a few seconds is ok)
Code: Select all
#!/bin/bash
source <(sed 's/\ =>\ /=/g' /etc/astguiclient.conf) && \
echo "SELECT server_ip, UNIX_TIMESTAMP(last_update),UNIX_TIMESTAMP(db_time) from server_updater" | mysql -u$VARDB_user -p$VARDB_pass -h$VARDB_server -D asterisk && \
source /etc/sysconfig/clock && \
php -r "date_default_timezone_set('$TIMEZONE'); echo 'php time: '.date('U');" && echo ""
Vicidial Partner. Region: Sweden/Norway.
Does Vicidial installation, configuration, customization, add-ons, CRM implementation, support, upgrading, network-related, pentesting etc. Remote and onsite assistance.
Email: domedan (at) gmail.com
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Location: Sweden

Re: Timezone for Local call TIme

Postby ruben23 » Wed Sep 24, 2014 7:31 am

@DomeDan,

So ill save this and run, then get result if my time setting are all accurate right..? Thanks
SkypeID: rlacumba
IBM x3200 Dual Core 2.4 Ghz.
4GB Ram
VERSION: 2.4-311a
BUILD: 110514-1351
© 2011 ViciDial Group
Asterisk 1.4.27-vici
Another VICI_day, same trunK, same Channel-->Transcode...
ruben23
 
Posts: 1161
Joined: Thu Jul 31, 2008 10:35 am
Location: Davao City, Philippines

Re: Timezone for Local call TIme

Postby gardo » Thu Sep 25, 2014 2:01 pm

http://goautodial.com
Empowering the next generation contact centers
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Posts: 1926
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Re: Timezone for Local call TIme

Postby ruben23 » Thu Sep 25, 2014 5:01 pm

@Gardo

Yes sir its already executed and we are pretty sure the time of server and dat is on Australia/Melbourne already..but seems the issue still tehre the leads wont load at all with 9am-9pm time schedule and we are hoping with goautodial to be able to do some custom local time but we don't see any menu for it compare with the original vicidial so we can made some attempt like put 9pm-9am....which might make it work sa inverted time...just to isolate issue.
SkypeID: rlacumba
IBM x3200 Dual Core 2.4 Ghz.
4GB Ram
VERSION: 2.4-311a
BUILD: 110514-1351
© 2011 ViciDial Group
Asterisk 1.4.27-vici
Another VICI_day, same trunK, same Channel-->Transcode...
ruben23
 
Posts: 1161
Joined: Thu Jul 31, 2008 10:35 am
Location: Davao City, Philippines

Re: Timezone for Local call TIme

Postby ruben23 » Sun Sep 28, 2014 7:00 pm

Guys,

Anymore idea..? im still pretty stock with this issue somehow...Help...
SkypeID: rlacumba
IBM x3200 Dual Core 2.4 Ghz.
4GB Ram
VERSION: 2.4-311a
BUILD: 110514-1351
© 2011 ViciDial Group
Asterisk 1.4.27-vici
Another VICI_day, same trunK, same Channel-->Transcode...
ruben23
 
Posts: 1161
Joined: Thu Jul 31, 2008 10:35 am
Location: Davao City, Philippines

Re: Timezone for Local call TIme

Postby williamconley » Sun Sep 28, 2014 8:28 pm

What are your settings for "9am - 9pm" call times? (or the call times you are using ...)
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