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CALLBK clicking does not show calendar
Posted:
Wed Jan 07, 2015 5:29 pmby john_usc
I am not sure why but my agents are allowed to set the call backs but when they dispose off a call as a CALLBK, I do not get the calendar. What am I missing here.
Here is my system setting
VERSION: 2.9-441a
BUILD: 140612-1628
thanks
Re: CALLBK clicking does not show calendar
Posted:
Wed Jan 07, 2015 5:52 pmby john_usc
I even changed the level of users to 7 from 1 but I am still not getting calendar when I dispose off a call.
Re: CALLBK clicking does not show calendar
Posted:
Wed Jan 07, 2015 7:32 pmby mflorell
Are your users set to use scheduled callbacks? Is your campaign set to use scheduled callbacks?
Re: CALLBK clicking does not show calendar
Posted:
Wed Jan 07, 2015 11:51 pmby john_usc
Hi mflorell. Yes my agents are set to use schedualed callbacks and my campaign is also set to use scheduled call backs. I am dumb founded as to what could be hapenning...any help will be greatly appreciated
Re: CALLBK clicking does not show calendar
Posted:
Thu Jan 08, 2015 12:28 amby mflorell
Is the CALLBK status set with the Scheduled Callback flag in System Statuses?
Re: CALLBK clicking does not show calendar
Posted:
Thu Jan 08, 2015 1:53 pmby john_usc
thats it! Thank you sir!