Problem with DTMF

General and Support topics relating to ViciDialNow and GoAutoDial ISO installers

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Problem with DTMF

Postby leandromp90 » Mon Apr 13, 2015 8:50 am

Hello everyone

I have a problem with the dtmf in the goagent, when we are in a menu the option of dtmf don't work, but in the softphone, it works
I don't know if there a condiguration or an error because when i hot the "send dtmf" button in the goagent, it sounds like if i hit the button but to quickly

I'm using the goautodial iso and the zoiper softphone

thanks!!
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Re: Problem with DTMF

Postby williamconley » Mon Apr 13, 2015 7:13 pm

1) Welcome to the Party! 8-)

2) As you are obviously new here, I have some suggestions to help us all help you:

When you post, please post your entire configuration including (but not limited to) your installation method and vicidial version with build.

This IS a requirement for posting along with reading the stickies (at the top of each forum) and the manager's manual (available on EFLO.net, both free and paid versions)

You should also post: Asterisk version, telephony hardware (model number is helpful here), cluster information if you have one, and whether any other software is installed in the box. If your installation method is "from scratch" you must post your operating system and should also post the .iso version from which you installed your original operating system. If your installation is "Hosted" list the site name of the host.

If this is a "Cloud" or "Virtual" server, please note the technology involved along with the version of that techology (ie: VMware Server Version 2.0.2). If it is not, merely stating the Motherboard model # and CPU would be helpful.

Similar to This:

Vicibox X.X from .iso | Vicidial X.X.X-XXX Build XXXXXX-XXXX | Asterisk X.X.X | Single Server | No Digium/Sangoma Hardware | No Extra Software After Installation | Intel DG35EC | Core2Quad Q6600

3) Consider trying the regular vicidial interface (it's hidden, but it's on the server, unmodified!). If that works, then there's a bug in Goautodial. If that does not work, it may be a Vicidial issue or a configuration issue.
Vicidial Installation and Repair, plus Hosting and Colocation
Newest Product: Vicidial Agent Only Beep - Beta
http://www.PoundTeam.com # 352-269-0000 # +44(203) 769-2294
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