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timeout to ingroup from extension

PostPosted: Fri Jul 31, 2015 1:42 am
by wonderwall
Dear All,

I am trying to chieve following call flow

Call on a DID--> Routes the call to an Extension(Agent is not logged in on this extension), after 3 rings the call is timed out to another extension---> from another extension, after 3 rings the call is timedout to the Ingroup where any agent can answer the call.

Is it possible? the guys at the 2 extensions would not like to logged in on the asterisk agent webpage.

Appreciate in advance.

the version in system settings is "2.7rc1"

Re: timeout to ingroup from extension

PostPosted: Fri Jul 31, 2015 6:59 am
by mflorell
Yes, it is possible, but it will require some custom dialplan entries. I would suggest Using a Call Menu custom dialplan for the two phone ringings, then sending the call to a defined option in that same Call Menu(like the "B" extension, so someone cant use it accidentally) to route to the in-group.

Re: timeout to ingroup from extension

PostPosted: Thu Jan 05, 2017 4:59 pm
by VFRDavid
viewtopic.php?f=4&t=34138

I used what was in this topic to create an extension in my custom dial plan to point directly to an IN-GROUP - and it appears to be working perfectly...I haven't received enough calls to see if the logs are 100% accurate - but - the calls appear to be routing cleanly and immediately to the desired in group without having to create a call menu that times out to it or another similar method.

Good luck!