Some info about VICIDial-GoAutoDial

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Some info about VICIDial-GoAutoDial

Postby vicinew » Tue Mar 17, 2020 5:51 pm

Hi all,
i'm currently using VICIDial VERSION: 2.14-580a - BUILD: 161205-1650 for my call center. I've 300 concurrent agents.
I need some information about:
- Which are the differences in using Goautodial instead of VICIDial?
- Is there a newer version of VICIDial?
- Why some people use VICIDial and other people VICIDial?
- Is there a manager manuale of Goautodial?

Thank you all for your help
vicinew
 
Posts: 36
Joined: Sat Apr 30, 2016 3:32 pm

Re: Some info about VICIDial-GoAutoDial

Postby bbakirtas » Wed Mar 18, 2020 1:35 am

1- use vicidial (simply goautuodial is vicidial's old version, goautodial's shell vicidial)
2- vicidial 9.0.1
3-we are using vicidal
4-goautodial.org
Vicibox 9.0.1
VERSION: 2.14-738a
BUILD: 200210-1628
Intel Xeon X5650 12 Core HT 24 Core 2.90 Ghz
64 GB ECC Registered Memory
bbakirtas
 
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Location: Turkey

Re: Some info about VICIDial-GoAutoDial

Postby vicinew » Thu Mar 19, 2020 7:47 am

Thank you,
so VICIDial 9.0.1 has webrtc or is necessary to use a softphone. Do VICIDial has some APIs?
I'm testing GOautodial but i don't see the Real Time Main Report like VICIDIal screen.
Can you help me.
Thx
vicinew
 
Posts: 36
Joined: Sat Apr 30, 2016 3:32 pm

Re: Some info about VICIDial-GoAutoDial

Postby bbakirtas » Fri Mar 20, 2020 8:44 am

Yes i use softphone

http://vicidial.org/docs/AGENT_API.txt

http://vicidial.org/docs/NON-AGENT_API.txt

goautodial 4 hasn't vicidial admin pages you can install manually but i tested go4 it's really confused vici simple and strong
Vicibox 9.0.1
VERSION: 2.14-738a
BUILD: 200210-1628
Intel Xeon X5650 12 Core HT 24 Core 2.90 Ghz
64 GB ECC Registered Memory
bbakirtas
 
Posts: 92
Joined: Thu Dec 06, 2012 3:35 am
Location: Turkey

Re: Some info about VICIDial-GoAutoDial

Postby vicinew » Fri Mar 20, 2020 1:42 pm

So is possible for me to merge VICIDial with my CRM to obtain a phone bar without using directly VICIDial?
vicinew
 
Posts: 36
Joined: Sat Apr 30, 2016 3:32 pm

Re: Some info about VICIDial-GoAutoDial

Postby vicinew » Sat Apr 11, 2020 7:24 am

vicinew wrote:So is possible for me to merge VICIDial with my CRM to obtain a phone bar without using directly VICIDial?

Does anyone know if is possibile to merge VICIDial with a CRM? Thx
vicinew
 
Posts: 36
Joined: Sat Apr 30, 2016 3:32 pm

Re: Some info about VICIDial-GoAutoDial

Postby bbakirtas » Sat Apr 11, 2020 10:05 am

which crm?
for example; i'm merge with my crm. but i coded it
Vicibox 9.0.1
VERSION: 2.14-738a
BUILD: 200210-1628
Intel Xeon X5650 12 Core HT 24 Core 2.90 Ghz
64 GB ECC Registered Memory
bbakirtas
 
Posts: 92
Joined: Thu Dec 06, 2012 3:35 am
Location: Turkey

Re: Some info about VICIDial-GoAutoDial

Postby vicinew » Sat Apr 11, 2020 1:22 pm

My CRM is Odoo based.
You think is possible also to use a webphone by webrct instead of a softphone?
Thx
vicinew
 
Posts: 36
Joined: Sat Apr 30, 2016 3:32 pm

Re: Some info about VICIDial-GoAutoDial

Postby williamconley » Sat Apr 11, 2020 2:18 pm

vicinew wrote:My CRM is Odoo based.
You think is possible also to use a webphone by webrct instead of a softphone?
Thx

CRM integration is already built-in, but it's coded for a very old version of vTiger. Obviously that can be modified for any other CRM if you have time to code.

But most who want to integrate have a specific goal in mind that may have nothing to do with how that integration actually works. So instead of "merge with" or "integrate", how about you describe your scenario? What information should go where and what is the trigger? Search? Store sales? Push leads?

Vicibox as of 8.1.X can already support Viciphone (WebRTC). Vicibox 9.0.2 has it pre-installed (I think, I've not tested it!)
Vicidial Installation and Repair, plus Hosting and Colocation
Newest Product: Vicidial Agent Only Beep - Beta
http://www.PoundTeam.com # 352-269-0000 # +44(203) 769-2294
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Re: Some info about VICIDial-GoAutoDial

Postby vicinew » Tue Apr 14, 2020 3:56 am

At first, thank you for all your answers. Then my scenario to push calls (manual or predictive) receive calls and to record info about the numbers called (all the call log). In
in short words, i need the same features of vicidial agent screen but i need to use only from my CRM.
vicinew
 
Posts: 36
Joined: Sat Apr 30, 2016 3:32 pm

Re: Some info about VICIDial-GoAutoDial

Postby williamconley » Tue Apr 14, 2020 8:40 am

Vicidial has an agent api that allows external control of the Vicidial Agent Screen from another site.

Code: Select all
/usr/src/astguiclient/trunk/docs/AGENT_API.txt


Note, however, that the agent screen must still be running as the code in that screen interacts constantly with the Vicidial system. rebuilding another screen to work like the Vicidial screen requires taking all the javascript code from the Vicidial agent screen and re-coding it to run in some other screen. That's not a small feat. Thats hundreds of man-hours.

The solution is to run the Vicidial Agent Screen as normal in one tab / window and run your CRM in another window (or perhaps in the "Scripts" tab of the Vicidial agent screen) and use the API to push commands to the agent screen to accomplish whatever tasks you want done.

We do have custom Vicidial Agent screens running for many clients. These contain CRM functionality, external system access, scripting, all sorts of things. But they were not minor undertakings.
Vicidial Installation and Repair, plus Hosting and Colocation
Newest Product: Vicidial Agent Only Beep - Beta
http://www.PoundTeam.com # 352-269-0000 # +44(203) 769-2294
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