vicidial.org

I have an autodial campaign setup with a remote agent. It has different messages for answering machine or human. I have everything working accept when I run a VDAD report it shows all calls being dispositioned as 'AL'. I need the Answering Machine calls to be dispositioned as 'AM' so they may be queried to run another campaign. Am I missing a setting somewhere? or would I need to modify a script to make this happen. I am trying to do as few modifications to code as possible.

AL means the message was played, AM means that the customer was sent to the message but that it did not finish playing.

If you do not want the AL status then yes you would have to alter the code.