Vicidial outbound predictive: Agent call not received

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Vicidial outbound predictive: Agent call not received

Postby arif08 » Tue Aug 07, 2018 7:01 am

Hi,
Any one can call. I am facing Vicidial outbound predictive dialing. Agent sometimes received call but cannot hear. Agent sometimes not get call while customer get the call from predictive outbound campaign and received but within 3-4 seconds call terminated. I have configured On-Hook=Y.

Case-1 (Agent sometimes received call but cannot hear:):
[Aug 7 15:50:04] -- Executing [01819647443@default:1] AGI("Local/01819647443@default-00000004;2", "agi://127.0.0.1:4577/call_log") in new stack
[Aug 7 15:50:04] -- AGI Script Executing Application: (EXEC) Options: (Set(_CAMPCUST=OUTBOUND))
[Aug 7 15:50:04] -- <Local/01819647443@default-00000004;2>AGI Script agi://127.0.0.1:4577/call_log completed, returning 0
[Aug 7 15:50:04] -- Executing [01819647443@default:2] Dial("Local/01819647443@default-00000004;2", "SIP/01819647443@09612316212,,tToR") in new stack
[Aug 7 15:50:04] == Using SIP RTP CoS mark 5
[Aug 7 15:50:04] -- Called SIP/01819647443@09612316212
[Aug 7 15:50:07] == Manager 'sendcron' logged on from 127.0.0.1
[Aug 7 15:50:07] == Manager 'sendcron' logged off from 127.0.0.1
[Aug 7 15:50:08] > 0x7fb1d0019270 -- Strict RTP learning after remote address set to: 172.16.252.8:11640
[Aug 7 15:50:08] -- SIP/09612316212-00000002 is making progress passing it to Local/01819647443@default-00000004;2
[Aug 7 15:50:08] > 0x7fb1d0019270 -- Strict RTP switching to RTP remote address 172.16.252.8:11640 as source
[Aug 7 15:50:09] > 0x7fb1d0019270 -- Strict RTP learning complete - Locking on source address 172.16.252.8:11640
[Aug 7 15:50:13] -- SIP/09612316212-00000002 answered Local/01819647443@default-00000004;2
[Aug 7 15:50:13] > Channel Local/01819647443@default-00000004;1 was answered
[Aug 7 15:50:13] -- Executing [8369@default:1] Playback("Local/01819647443@default-00000004;1", "sip-silence") in new stack
[Aug 7 15:50:13] NOTICE[16613][C-00000004]: channel.c:4302 __ast_read: Dropping incompatible voice frame on SIP/09612316212-00000002 of format ulaw since our native format has changed to (alaw)
[Aug 7 15:50:13] -- <Local/01819647443@default-00000004;1> Playing 'sip-silence.gsm' (language 'en')
[Aug 7 15:50:14] -- Executing [h@default:1] AGI("Local/01819647443@default-00000004;2", "agi://127.0.0.1:4577/call_log--HVcauses--PRI-----NODEBUG-----16-----ANSWER-----10-----1") in new stack
[Aug 7 15:50:14] -- Executing [8369@default:2] AGI("SIP/09612316212-00000002", "agi://127.0.0.1:4577/call_log") in new stack
[Aug 7 15:50:14] -- AGI Script Executing Application: (EXEC) Options: (Set(_CAMPCUST=OUTBOUND))
[Aug 7 15:50:14] -- <SIP/09612316212-00000002>AGI Script agi://127.0.0.1:4577/call_log completed, returning 0
[Aug 7 15:50:14] -- Executing [8369@default:3] AMD("SIP/09612316212-00000002", "2000,2000,1000,5000,120,50,4,256") in new stack
[Aug 7 15:50:14] -- AMD: SIP/09612316212-00000002 0000000000 (N/A) (Fmt: slin)
[Aug 7 15:50:14] -- AMD: initialSilence [2000] greeting [2000] afterGreetingSilence [1000] totalAnalysisTime [5000] minimumWordLength [120] betweenWordsSilence [50] maximumNumberOfWords [4] silenceThreshold [256] maximumWordLength [5000]
[Aug 7 15:50:14] -- AMD: Channel [SIP/09612316212-00000002]. Changed state to STATE_IN_SILENCE
[Aug 7 15:50:14] == Manager 'sendcron' logged off from 127.0.0.1
[Aug 7 15:50:15] -- <Local/01819647443@default-00000004;2>AGI Script agi://127.0.0.1:4577/call_log--HVcauses--PRI-----NODEBUG-----16-----ANSWER-----10-----1 completed, returning 0
[Aug 7 15:50:15] == Spawn extension (default, 01819647443, 2) exited non-zero on 'Local/01819647443@default-00000004;2'
[Aug 7 15:50:15] -- AMD: Channel [SIP/09612316212-00000002]. HUMAN: silenceDuration:1000 afterGreetingSilence:1000
[Aug 7 15:50:15] -- Executing [8369@default:4] AGI("SIP/09612316212-00000002", "VD_amd.agi,8369") in new stack
[Aug 7 15:50:15] -- Launched AGI Script /usr/share/asterisk/agi-bin/VD_amd.agi
[Aug 7 15:50:15] -- <SIP/09612316212-00000002>AGI Script VD_amd.agi completed, returning 0
[Aug 7 15:50:15] -- Executing [8369@default:5] AGI("SIP/09612316212-00000002", "agi-VDAD_ALL_outbound.agi,NORMAL-----LB") in new stack
[Aug 7 15:50:15] -- Launched AGI Script /usr/share/asterisk/agi-bin/agi-VDAD_ALL_outbound.agi
[Aug 7 15:50:15] -- <SIP/09612316212-00000002>AGI Script agi-VDAD_ALL_outbound.agi completed, returning 0
[Aug 7 15:50:15] -- Executing [010*032*132*060*8600052@default:1] Goto("SIP/09612316212-00000002", "default,8600052,1") in new stack
[Aug 7 15:50:15] -- Goto (default,8600052,1)
[Aug 7 15:50:15] -- Executing [8600052@default:1] MeetMe("SIP/09612316212-00000002", "8600052,F") in new stack
[Aug 7 15:50:15] == Parsing '/etc/asterisk/meetme.conf': Found
[Aug 7 15:50:15] == Parsing '/etc/asterisk/meetme-vicidial.conf': Found
[Aug 7 15:50:15] -- Created MeetMe conference 1023 for conference '8600052'
[Aug 7 15:50:15] -- <SIP/09612316212-00000002> Playing 'conf-onlyperson.gsm' (language 'en')


Case-2 (Agent sometimes not get call while customer get the call from predictive outbound campaign and received but within 3-4 seconds call terminated):
[Aug 7 15:48:09] -- Executing [8300@default:1] Hangup("Local/8300@default-00000001;2", "") in new stack
[Aug 7 15:48:09] == Spawn extension (default, 8300, 1) exited non-zero on 'Local/8300@default-00000001;2'
[Aug 7 15:48:09] -- Executing [h@default:1] AGI("Local/8300@default-00000001;2", "agi://127.0.0.1:4577/call_log--HVcauses--PRI-----NODEBUG-----16---------------") in new stack
[Aug 7 15:48:09] -- <Local/8300@default-00000001;2>AGI Script agi://127.0.0.1:4577/call_log--HVcauses--PRI-----NODEBUG-----16--------------- completed, returning 0
[Aug 7 15:48:10] == Manager 'sendcron' logged off from 127.0.0.1
[Aug 7 15:48:15] == Manager 'sendcron' logged on from 127.0.0.1
[Aug 7 15:48:15] -- Executing [01819647443@default:1] AGI("Local/01819647443@default-00000002;2", "agi://127.0.0.1:4577/call_log") in new stack
[Aug 7 15:48:15] -- AGI Script Executing Application: (EXEC) Options: (Set(_CAMPCUST=OUTBOUND))
[Aug 7 15:48:15] -- <Local/01819647443@default-00000002;2>AGI Script agi://127.0.0.1:4577/call_log completed, returning 0
[Aug 7 15:48:15] -- Executing [01819647443@default:2] Dial("Local/01819647443@default-00000002;2", "SIP/01819647443@09612316212,,tToR") in new stack
[Aug 7 15:48:15] == Using SIP RTP CoS mark 5
[Aug 7 15:48:15] -- Called SIP/01819647443@09612316212
[Aug 7 15:48:18] > 0x7fb1e8040e70 -- Strict RTP learning after remote address set to: 172.16.252.8:17924
[Aug 7 15:48:18] -- SIP/09612316212-00000000 is making progress passing it to Local/01819647443@default-00000002;2
[Aug 7 15:48:18] > 0x7fb1e8040e70 -- Strict RTP switching to RTP remote address 172.16.252.8:17924 as source
[Aug 7 15:48:20] > 0x7fb1e8040e70 -- Strict RTP learning complete - Locking on source address 172.16.252.8:17924
[Aug 7 15:48:26] -- SIP/09612316212-00000000 answered Local/01819647443@default-00000002;2
[Aug 7 15:48:26] > Channel Local/01819647443@default-00000002;1 was answered
[Aug 7 15:48:26] NOTICE[16379][C-00000002]: channel.c:4302 __ast_read: Dropping incompatible voice frame on SIP/09612316212-00000000 of format ulaw since our native format has changed to (alaw)
[Aug 7 15:48:26] -- Executing [8369@default:1] Playback("Local/01819647443@default-00000002;1", "sip-silence") in new stack
[Aug 7 15:48:26] -- <Local/01819647443@default-00000002;1> Playing 'sip-silence.gsm' (language 'en')
[Aug 7 15:48:26] -- Executing [h@default:1] AGI("Local/01819647443@default-00000002;2", "agi://127.0.0.1:4577/call_log--HVcauses--PRI-----NODEBUG-----16-----ANSWER-----11-----0") in new stack
[Aug 7 15:48:26] -- Executing [8369@default:2] AGI("SIP/09612316212-00000000", "agi://127.0.0.1:4577/call_log") in new stack
[Aug 7 15:48:26] -- AGI Script Executing Application: (EXEC) Options: (Set(_CAMPCUST=OUTBOUND))
[Aug 7 15:48:26] -- <SIP/09612316212-00000000>AGI Script agi://127.0.0.1:4577/call_log completed, returning 0
[Aug 7 15:48:26] -- Executing [8369@default:3] AMD("SIP/09612316212-00000000", "2000,2000,1000,5000,120,50,4,256") in new stack
[Aug 7 15:48:26] -- AMD: SIP/09612316212-00000000 0000000000 (N/A) (Fmt: slin)
[Aug 7 15:48:26] -- AMD: initialSilence [2000] greeting [2000] afterGreetingSilence [1000] totalAnalysisTime [5000] minimumWordLength [120] betweenWordsSilence [50] maximumNumberOfWords [4] silenceThreshold [256] maximumWordLength [5000]
[Aug 7 15:48:26] -- AMD: Channel [SIP/09612316212-00000000]. Changed state to STATE_IN_SILENCE
[Aug 7 15:48:27] -- AMD: Channel [SIP/09612316212-00000000]. Short Word Duration: 20
[Aug 7 15:48:27] == Manager 'sendcron' logged off from 127.0.0.1
[Aug 7 15:48:27] -- <Local/01819647443@default-00000002;2>AGI Script agi://127.0.0.1:4577/call_log--HVcauses--PRI-----NODEBUG-----16-----ANSWER-----11-----0 completed, returning 0
[Aug 7 15:48:27] == Spawn extension (default, 01819647443, 2) exited non-zero on 'Local/01819647443@default-00000002;2'
[Aug 7 15:48:29] -- AMD: Channel [SIP/09612316212-00000000]. ANSWERING MACHINE: silenceDuration:2000 initialSilence:2000
[Aug 7 15:48:29] -- Executing [8369@default:4] AGI("SIP/09612316212-00000000", "VD_amd.agi,8369") in new stack
[Aug 7 15:48:29] -- Launched AGI Script /usr/share/asterisk/agi-bin/VD_amd.agi
[Aug 7 15:48:29] -- <SIP/09612316212-00000000> Playing 'sip-silence.gsm' (escape_digits=) (sample_offset 0) (language 'en')
[Aug 7 15:48:29] -- <SIP/09612316212-00000000> Playing 'sip-silence.gsm' (escape_digits=) (sample_offset 0) (language 'en')
[Aug 7 15:48:29] -- <SIP/09612316212-00000000>AGI Script VD_amd.agi completed, returning 4
[Aug 7 15:48:29] == Spawn extension (default, 8369, 4) exited non-zero on 'SIP/09612316212-00000000'
[Aug 7 15:48:29] -- Executing [h@default:1] AGI("SIP/09612316212-00000000", "agi://127.0.0.1:4577/call_log--HVcauses--PRI-----NODEBUG-----0---------------") in new stack
[Aug 7 15:48:29] -- <SIP/09612316212-00000000>AGI Script agi://127.0.0.1:4577/call_log--HVcauses--PRI-----NODEBUG-----0--------------- completed, returning 0
arif08
 
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