no audio

Support forum for the ViciBox ISO Server Install and ISO LiveCD Demo

Moderators: enjay, williamconley, Staydog, mflorell, MJCoate, mcargile, Kumba

no audio

Postby didine93 » Wed Mar 25, 2020 3:34 pm

goautodial 3.3
astersik 1.3
I would like the agents to be able to make calls from outside, I made a port transfer from my router cisco 5060 and 80 and 443 on the other hand a range of port I know how to transfer it from router cisco, and when I call from outside there is no two-way view.
someone could help me.
Posts: 20
Joined: Thu Oct 24, 2019 3:40 pm

Re: no audio

Postby williamconley » Wed Mar 25, 2020 4:02 pm

1) Welcome to the Party! 8-)

2) As you are obviously new here, I have some suggestions to help us all help you:

When you post, please post your entire configuration including (but not limited to) your installation method (7.X.X?) and vicidial version with build (VERSION: 2.X-XXXx ... BUILD: #####-####).

This IS a requirement for posting along with reading the stickies (at the top of each forum) and the manager's manual (available on, both free and paid versions)

You should also post: Asterisk version, telephony hardware (model number is helpful here), cluster information if you have one, and whether any other software is installed in the box. If your installation method is "manual/from scratch" you must post your operating system with version (and the .iso version from which you installed your original operating system) plus a link to the installation instructions you used. If your installation is "Hosted" list the site name of the host.

If this is a "Cloud" or "Virtual" server, please note the technology involved along with the version of that techology (ie: VMware Server Version 2.0.2). If it is not, merely stating the Motherboard model # and CPU would be helpful.

Similar to This:

Vicibox X.X from .iso | Vicidial X.X.X-XXX Build XXXXXX-XXXX | Asterisk X.X.X | Single Server | No Digium/Sangoma Hardware | No Extra Software After Installation | Intel DG35EC | Core2Quad Q6600

3) I see you tried to post some version information, but let's be clear: The name of the software here is "Vicidial". Goautodial is Merely an Installer for Vicidial. Asterisk is the underlying telephone server. But Vicidial is what makes the magic happen and you left off your Vicidial version with build entirely. lol.

4) This post is in the Vicibox Server Install and Demo board. It belongs in the Support Board. I'll move it.

5) UDP port range 10000 to 25000 should also be forwarded. However: The best method is to get the Vicidial server its own IP address that's public directly on the internet without a router and without NAT. The challenge is that if the other side of the call (agent phone?) is also behind a router, now there is NAT twice. SIP protocol doesn't handle double NAT at all. So many routers have a SIP algorithm to "help out" SIP calls. Some work, others "not so much" and some aren't active. Different on every router. But if you forward UDP port range 10k to 25k, you may get lucky.
Vicidial Installation and Repair, plus Hosting and Colocation
Newest Product: NonDisruptive Lead Loader for Enterprise Vicidial Clusters.
(IE: Keep on dialing even while loading large lists!) # 352-269-0000 # +44(203) 769-2294
Posts: 19482
Joined: Wed Oct 31, 2007 4:17 pm
Location: Davenport, FL (By Disney!)

Re: no audio

Postby didine93 » Fri Mar 27, 2020 9:42 am

I transmitted the RTP ports it is the same thing no audio, locally its pass even to external numbers, however it is I connect an extension from the outside no audio.
Posts: 20
Joined: Thu Oct 24, 2019 3:40 pm

Return to ViciBox Server Install and Demo

Who is online

Users browsing this forum: Fares MEHENI, Majestic-12 [Bot] and 20 guests