Problems withs Phone Server afte --restore
Posted: Wed Feb 04, 2015 4:04 pmHi everyone,
I have a setup with multiple versions of Vicibox, this is for 80 Agents with a very very low pace dialing 1.5 dial level or less.
Overall Vicidial Build: VERSION: 2.10-472a BUILD: 150120-0749
Yesterday i upgraded the server 02 from Vicibox 4.0.2, i format the 500 Gb Harddrive using the lastest Vicibox 6.0.3 and i used
It seems to work fine, all my carriers and phone are working on the server, for all the phones on that server i am expecting the same problem on my MANUAL CAMPAIGNS:
The call connect, but it never gets to LIVE CALL i am able to speak with the other end and even the recordind of the call is working, but the Call Controls such as Park Call and Transfer are diabled and a pop up is showing regarding the dial time out. For vicidial that call was not answered.
I cant figure out what is causing this problem, i have made upgrades like this in the past, but never exerienced something like this the other 2 server are working like a charm, the problem is only with this.
Does someone has experience this before?
PS Besides that, everyhing is working fine, except that the script didnt rebuild my audiostore, but i just copied the file from the other phone servers..
I have a setup with multiple versions of Vicibox, this is for 80 Agents with a very very low pace dialing 1.5 dial level or less.
Overall Vicidial Build: VERSION: 2.10-472a BUILD: 150120-0749
- Code: Select all
Database Server
Hardware: Intel Xeon E3 | 8 GB ECC RAM | 80 Gb on RAID10 LSI MegaRAID with 4 SSDs
Vicibox: ViciBox Redux v.6.0.1
Telephony Server 01
Hardware: Intel Core i5 | 4 GB RAM | 500 GB Single Disc for OS & 2 TB for RECORDINGS
Vicibox: ViciBox Redux v.4.0.2 released
Telephony Server 02
Hardware: Intel Core i5 | 4 GB RAM | 500 GB Single Disc for OS & 2 TB for RECORDINGS
Vicibox: ViciBox Redux v.4.0.3 released
Telephony Server 03
Hardware: Intel Core i5 | 4 GB RAM | 500 GB Single Disc for OS & 2 TB for RECORDINGS
Vicibox: ViciBox Redux v.5.0.2
Yesterday i upgraded the server 02 from Vicibox 4.0.2, i format the 500 Gb Harddrive using the lastest Vicibox 6.0.3 and i used
- Code: Select all
vicibox-install --restore
It seems to work fine, all my carriers and phone are working on the server, for all the phones on that server i am expecting the same problem on my MANUAL CAMPAIGNS:
The call connect, but it never gets to LIVE CALL i am able to speak with the other end and even the recordind of the call is working, but the Call Controls such as Park Call and Transfer are diabled and a pop up is showing regarding the dial time out. For vicidial that call was not answered.
I cant figure out what is causing this problem, i have made upgrades like this in the past, but never exerienced something like this the other 2 server are working like a charm, the problem is only with this.
Does someone has experience this before?
PS Besides that, everyhing is working fine, except that the script didnt rebuild my audiostore, but i just copied the file from the other phone servers..