Hello, I'm using ViciBox Redux v.6.0.3-141118 from some months and all is good and nice, but ..
My agents tell me that while talking with the client, sporadically they would also hear another client picking up the call / fax answering / ringing.
In short, it looks like Asterisk is 'mixing' two calls together.
We only use outboud, this happens with both predictive and manual dial.
Also, we have two offices connecting to the same server, in two different countries and with different networking configuration / routing
and the problem happens on both locations.
Also, we use two VoIP carriers, same problem with both.
Any hint ?
Need more info ?
Thank you very much for supporting.