iboam wrote:Im testing Vicibox 7 @ home behind a Comcast Modem/Router XFINITY ARRIS Touchstone TG862G/CT
Where to start. Hm.
I know!
While you DID mention Vicibox 7 (in passing), you left off the rest so I'll give you this for starters, LOL:
1) Welcome to the Party!
2) As you are obviously new here, I have some suggestions to help us all help you:
When you post, please post your entire configuration including (but not limited to) your installation method and vicidial version with build.
This IS a requirement for posting along with reading the stickies (at the top of each forum) and the manager's manual (available on EFLO.net, both free and paid versions)
You should also post: Asterisk version, telephony hardware (model number is helpful here), cluster information if you have one, and whether any other software is installed in the box. If your installation method is "from scratch" you must post your operating system and should also post the .iso version from which you installed your original operating system. If your installation is "Hosted" list the site name of the host.
If this is a "Cloud" or "Virtual" server, please note the technology involved along with the version of that techology (ie: VMware Server Version 2.0.2). If it is not, merely stating the Motherboard model # and CPU would be helpful.
Similar to This:
Vicibox X.X from .iso | Vicidial X.X.X-XXX Build XXXXXX-XXXX | Asterisk X.X.X | Single Server | No Digium/Sangoma Hardware | No Extra Software After Installation | Intel DG35EC | Core2Quad Q6600
3)
iboam wrote:What port should be open for inbound and outbound calls
Inbound: If you are using registration, you do not need an open port. IP-based: UDP 5060, 10000-25000
4)
iboam wrote:but when i test there are not open
How did you test? since you are inside the firewall, this is an interesting statement, you should always state how you tested the port condition.
5)
iboam wrote:Im using two sip trunk providers, setting are right, and working in other server
If the other server is in the same location, you can not have ports open to two different servers simultaneously. If the other server is at a different location, then you should be ok ... but does the other location have the same network situation? Or does the other server have a Public IP?
5)
iboam wrote:. Im able to ping trunks without problem
Please describe how you "ping a trunk". If you mean you can ping the server at the carrier's domain name, that's not the same as verifying that they will accept your SIP traffic. The sip configuration setting "qualify" is meant for that. And if the result of qualify in "sip show peers" is UNREACHABLE, then the answer is that the packet never returns to the Vicidial server. Either they are rejecting or you have a networking problem. Or both.
5)
iboam wrote:There is any particular settings on vicibox firewall or modem firewall ?
Turn off the Vicidial firewall for testing. That removes the possibility of that firewall being in the way (don't leave it off for more than a few minutes, of course). And the router firewall should not block outbound calls, inbound calls require registration or port 5060 to be routed to the vicidial server.
6) Note that Double NAT is not supported by asterisk. If both you and the carrier are behind a firewall, your router must have special configuration options to allow SIP traffic successfully. Sometimes it works, sometimes "not so much". Often putting the server in the DMZ of the router is a good test to see if it will be possible at all. Then the Vicibox firewall comes in very handy. But worry about that after you have successful calling inbound and out.
7) I do not see Asterisk CLI information, nor do I see carrier configuration. Thus all this advice is "general".
Happy Hunting!
Posted: Sat Mar 05, 2016 6:04 pm