Chatting and reocording

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Chatting and reocording

Postby bghayad » Fri Jul 01, 2016 3:21 pm

Hello;

vicibox 7.0.3, vicidial 2.12-15, Build 160508-0139, asterisk 11.22.0-vici, Single Machine

The chatting conversation is recorded? We can read it same as we can hear the recorded voice call?

Regards
Bilal
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Re: Chatting and reocording

Postby bghayad » Thu Jul 07, 2016 10:22 am

Resolved.
I found where I can see the chatting that was between the customer and the agent.
Go to Report --> Admin Utilities --> Agent-Manager Chat Log --> Search for the required criteria and down you will find Show Chat. Click on it to see the chat conversation.

Thanks.
Regards
Bilal
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Re: Chatting and reocording

Postby danny arnold » Mon Aug 08, 2016 3:11 am

For me recordings are very important. But sometimes there'll be some problems to manage and delete recordings. Does exist any way to bias automatic remove?
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Re: Chatting and reocording

Postby mattyou1985 » Mon Aug 08, 2016 5:09 am

viewtopic.php?f=4&t=25675

chek this link it hass all the info you need on the matter
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Re: Chatting and reocording

Postby williamconley » Wed Aug 10, 2016 10:34 pm

mattyou1985 wrote:http://www.vicidial.org/VICIDIALforum/viewtopic.php?f=4&t=25675

chek this link it hass all the info you need on the matter

I think he's looking to delete the 'chat recording logs' which are not audio files. So this will likely be a sql statement which deletes entries from the 'vicidial_chat_log' or archives them.

since these entries are text-based, there is no pressing need to delete them. So I doubt there's a routine in place to do so.
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Re: Chatting and reocording

Postby mflorell » Thu Aug 11, 2016 6:39 am

You are exactly right, there is no routine to delete them, and they are only text, but it would be pretty simple through SQL to delete them.
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