Chats in Queue: # ?

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Chats in Queue: # ?

Postby bghayad » Mon Sep 05, 2016 5:17 pm

Hello;

vicibox 7.0.3, vicidial 2.12-558a, Build 160602-1450, asterisk 11.22.0-vici, Single Machine

In the agent screen desktop, I see Calls in Queue: # and Emails in Queue: #, so how I can know Chats in Queue?

Regards
Bilal
bghayad
 
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Re: Chats in Queue: # ?

Postby williamconley » Thu Sep 15, 2016 9:19 pm

Have you looked when you are paused and checked to see if they show up as calls?
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Re: Chats in Queue: # ?

Postby bghayad » Mon Sep 26, 2016 11:07 am

Hello;

They do not show up as calls at all. The only thing that appears are that the Chat Customer tab is blinking with red color. But I can not see Chats in Queue and they are not appearing in the Calls in Queue.

Any advise?
Regards
Bilal
bghayad
 
Posts: 579
Joined: Sun Jan 01, 2012 4:53 pm

Re: Chats in Queue: # ?

Postby williamconley » Tue Oct 18, 2016 9:06 pm

Probably best to upgrade again. Young add-on, still likely having growing pains.
Vicidial Installation and Repair, plus Hosting and Colocation
Newest Product: Vicidial Agent Only Beep - Beta
http://www.PoundTeam.com # 352-269-0000 # +44(203) 769-2294
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