COMPLETE - Finish QC functionality

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COMPLETE - Finish QC functionality

Postby mflorell » Thu Jul 30, 2009 4:22 pm

We have added the QC functions that were implemented by PoundTeam and contributed by Affinity On-Call.

It has been added to SVN/trunk as of November 16th, 2012.

Please test it out and enjoy!


MATT---




Started from this thread:
viewtopic.php?t=5435&highlight=quality+control

Goal:
To finish the Quality Control features as outlined in the QC_PROCESS.txt document, as well as add a component to allow agent review of their own recordings.

Development Stages:
1. Create QC agent interface, complete with Java-based audio playing applet
2. Finish all other portions mentioned in the QC_PROCESS.txt doc
3. Add agent-self-review component


Cost: (this is a very rough estimate)
Estimated at 100 hours (USD $18,000)

Pledged:
$ 3000 - Trying
Last edited by mflorell on Fri Apr 02, 2010 7:59 am, edited 4 times in total.
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Postby Trying » Fri Jul 31, 2009 3:00 am

Hi Matt

I will commit $500 to this feature as well.

Does the agent self review mean that when it was reviewed by the QC agent and they found something to be incorrect they can return it to the Sales Agent to correct? The agent correct the mistake and dispositions it as a sale once again to go into the QC queue?
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Postby mflorell » Fri Jul 31, 2009 3:40 am

Yes, that is the idea, the submission to the QC queue is based upon the vicidial_log and vicidial_closer_log table, so if the same call is dispositioned as a sale again it would be put back through the process.
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Postby Trying » Tue Aug 04, 2009 6:55 am

Matt, I am just thinking that it will also be great for a Team Manager to be able to view his agents' "incompletes". What do you think?
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Postby mflorell » Tue Aug 04, 2009 7:04 am

I'm sure that is something that could be added.
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Postby Trying » Tue Aug 04, 2009 7:10 am

Add another $500 from me please.
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Postby Trying » Thu Jan 14, 2010 7:48 am

Are there still no other sponsors to complete this feature?
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Postby Trying » Thu Jan 21, 2010 12:12 pm

Hi Matt

Is the company who originally sponsored this feature still keen to go ahead? I am willing to contribute another $1 000 but it will be pointless if nobody else is interested.
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Postby mflorell » Thu Jan 21, 2010 8:15 pm

No, they are not, they ended up propping up their existing system instead. I'll put you down for another $1000, it might help bring more attantion to the project.
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Postby Trying » Tue Jan 26, 2010 10:55 am

Hi Matt. Is it not possible for you to start working on this feature and we see if more people sponsor as we go along? I may also be able to sponsor an amount every month.
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Postby mflorell » Tue Jan 26, 2010 12:21 pm

We have a backlog of paid development work, and very little time for non-paid work, and most of that time goes to bug fixing. Also, in our priority list, custom fields and Chat IM functionality are ahead of finishing the QC functionality.
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Postby Trying » Wed Jan 27, 2010 3:20 am

No what I meant is that I can pay the $2 000 so long if you wanted to start with the work and then I will be able to contribute every month. So I will pay before you put in the hours that I paid for. Let me know when you guys have time after the other priorities.
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Postby Trying » Fri Apr 02, 2010 2:49 am

Please add another $1 000 from me.
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Postby Trying » Wed Sep 29, 2010 2:40 pm

Hi Matt

Would you consider developing some basic functionality for the $3 000 I can sponsor? It seems nobody else is going to put money into this.
Vicibox Redux 3.1.14 64 bit
Asterisk: 1.4.39.2-vici | VERSION: 2.8-433a | BUILD: 140411-1434
Sangoma A102D/E1
Servers: 1 x Database; 1 x Web; 6 x Telephony; 2 x Archive
Outbound and blended ratio 3:1 with full voice recording
No additional software
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Postby mflorell » Wed Sep 29, 2010 3:24 pm

What components would you deem as essential?
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Postby Trying » Wed Sep 29, 2010 3:34 pm

A sale, or whatever other status you choose to be QC'd, goes into a queue for the QC agents. They can review the fields, including custom fields, and the recordings. The QC agent can then commit the "sale" or dispositions it as "incomplete" whereby it is returned to the agent with comments to correct and return the "sale" to QC. There is no need for different levels of QC agents. Is this already way beyond $3 000? :)
Vicibox Redux 3.1.14 64 bit
Asterisk: 1.4.39.2-vici | VERSION: 2.8-433a | BUILD: 140411-1434
Sangoma A102D/E1
Servers: 1 x Database; 1 x Web; 6 x Telephony; 2 x Archive
Outbound and blended ratio 3:1 with full voice recording
No additional software
Trying
 
Posts: 865
Joined: Sun Sep 09, 2007 8:41 am
Location: South Africa

Postby mflorell » Wed Sep 29, 2010 3:53 pm

Yes, that is pretty much way beyond $3000. Also, I really didn't factor in custom fields into the original assessment of this feature, which will probably add at least another 20 hours with the need to add an audit table that can handle custom fields data.
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Postby Trying » Wed Sep 29, 2010 3:59 pm

Then I will have to sell my company to be able to afford the feature...... but if I do that I don't need the feature anymore. :)
Vicibox Redux 3.1.14 64 bit
Asterisk: 1.4.39.2-vici | VERSION: 2.8-433a | BUILD: 140411-1434
Sangoma A102D/E1
Servers: 1 x Database; 1 x Web; 6 x Telephony; 2 x Archive
Outbound and blended ratio 3:1 with full voice recording
No additional software
Trying
 
Posts: 865
Joined: Sun Sep 09, 2007 8:41 am
Location: South Africa

Re: BOUNTY - Finish QC functionality

Postby Framercy » Wed May 02, 2012 7:27 am

Hello there,

pls. can someone give me a small overview what is working so far and what is still missing in the QC system.

I had a rough look on the scripts and the QC_PROCESS.txt and saw that a huge ammount of work is already done and it seems to me that more ore less only the QC agent interface is still missing... ???

I'm sorry that I am not able to spend the money to complete this thing - but maybe - if I find enough time - I can help with some lines of code or so to finish this never ending QC-Story.
Ubuntu 10.04 on Dell PE 2900 III 2x Intel Xeon CPU 2.66GHz|4xSAS RAID6+2xSAS RAID1|Vicidial 2.6-392a BUILD 130102-1135|DB1337|Asterisk 1.4.39.1vici|DAHDI 2.5.0.1|Libpri1.4.10.1| Voicetime 1.0.15|20 places|Sangoma USB-UT50 timer|4Mbit SDSL SIP trunking
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Re: BOUNTY - Finish QC functionality

Postby mflorell » Wed May 02, 2012 11:46 am

William has been working on it for the last year. Basically the entire front-end has not been completed.
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Re: BOUNTY - Finish QC functionality

Postby Framercy » Wed May 02, 2012 12:10 pm

I'm thinking if there is no way to implement the functionality into the existing agent interface to go a shortcut here and safe some time...
Ubuntu 10.04 on Dell PE 2900 III 2x Intel Xeon CPU 2.66GHz|4xSAS RAID6+2xSAS RAID1|Vicidial 2.6-392a BUILD 130102-1135|DB1337|Asterisk 1.4.39.1vici|DAHDI 2.5.0.1|Libpri1.4.10.1| Voicetime 1.0.15|20 places|Sangoma USB-UT50 timer|4Mbit SDSL SIP trunking
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Re: BOUNTY - Finish QC functionality

Postby Trying » Mon May 07, 2012 7:09 pm

William is done with the development. As far as I know he is only still left with making the system SVN upgrade proof. I have asked him to share the QC system with the community so hopefully this will happen soon and Matt will also hopefully be happy to integrate it even "tighter". William, when can the rest start using the system?
Vicibox Redux 3.1.14 64 bit
Asterisk: 1.4.39.2-vici | VERSION: 2.8-433a | BUILD: 140411-1434
Sangoma A102D/E1
Servers: 1 x Database; 1 x Web; 6 x Telephony; 2 x Archive
Outbound and blended ratio 3:1 with full voice recording
No additional software
Trying
 
Posts: 865
Joined: Sun Sep 09, 2007 8:41 am
Location: South Africa


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