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covarrubiasgg wrote:You can always log that soft-phone into vicidial, but if this is not possible for you, you can setup an "EXTERNAL" phone. There you can use a Mobile, a land-line or a DID pointing to your soft-phone to monitor and barge using the real time monitor screen, but maybe it is going to have cost since this is going to be an external call.
It doesn’t matter if all the Calls are Manual Dial, you can Monitor and Barge even if the agent is not in a Live Call, they just have to be logged Vicidial
covarrubiasgg wrote:The EXTERNAL Phone is only going to work if you agents are connected to the Vicidial Interface, if you agents are just using direct dial on the softphone you should create a dialplan entry using ChanSpy or some other application from ASTERISK, because basically you are not using vicidial at all.
exten => 33XXX,1,ChanSpy(SIP/${EXTEN:2})
covarrubiasgg wrote:I would love to help you, but i don’t understand what are you doing.
I mean, you install Vicidial Right? But you are not using Vicidial, instead you are dialing direct from the soft-phones, is that correct?
If you are not going to use Vicidial Call Center Features, it is more likely to have headaches from Vicidial.
If you want to try the ChanSpy in your current setup, figure out how to the the following code to your dialplan (and i say figure out because i am not sure what is you current setup)
- Code: Select all
exten => 33XXX,1,ChanSpy(SIP/${EXTEN:2})
So if you want to monitor extension 106, you will have to dial 33106. If you want a more detailed answer we will need a more detailed explanation of your setup.
exten => 33XXX,1,ChanSpy(SIP/${EXTEN:2})
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