Hi,
How can we log all transfer attempt successful or not?
VERSION: 2.14-617a
BUILD: 170529-2320
© 2017 ViciDial Group
scratch install
no additional hardware
logs all transfer attempt
Moderators: gerski, enjay, williamconley, Op3r, Staydog, gardo, mflorell, MJCoate, mcargile, Kumba, Michael_N
3 posts
• Page 1 of 1
logs all transfer attempt
by ed123 » Mon Nov 27, 2017 9:24 am
- ed123
- Posts: 294
- Joined: Mon Mar 15, 2010 9:19 pm
Re: logs all transfer attempt
by mflorell » Mon Nov 27, 2017 12:16 pm
There are several ways of doing a "transfer", some are easy to log, and others are very difficult. Which specific type of transfer were you referring to?
Also, what do you mean by "successful"?
Also, what do you mean by "successful"?
- mflorell
- Site Admin
- Posts: 18338
- Joined: Wed Jun 07, 2006 2:45 pm
- Location: Florida
Re: logs all transfer attempt
by ed123 » Wed Nov 29, 2017 10:39 am
Hi,
Please disregard the sucessful.
For the error transfer, Like for example when the made a transfer and nothing happen after so they click the customer dial again. I need to see the logs on this one, for me to verify if the agent do the steps properly and put the correct number to dial(we have lots of transfer number).
Please disregard the sucessful.
For the error transfer, Like for example when the made a transfer and nothing happen after so they click the customer dial again. I need to see the logs on this one, for me to verify if the agent do the steps properly and put the correct number to dial(we have lots of transfer number).
- ed123
- Posts: 294
- Joined: Mon Mar 15, 2010 9:19 pm
3 posts
• Page 1 of 1
Who is online
Users browsing this forum: No registered users and 56 guests