Agent monitoring

Any and all non-support discussions

Moderators: gerski, enjay, williamconley, Op3r, Staydog, gardo, mflorell, MJCoate, mcargile, Kumba, Michael_N

Agent monitoring

Postby Joss2103 » Mon Sep 14, 2020 1:34 pm

Hello dears,

I have a problem with the monitoring of my agents, in the real time panel I see an agent paused but in reality I have the agent with the active session, can someone tell me what could this be, please?

Thanks in advance

Vicidial Version 2.14b0.5
Asterisk Version 11.22.0
Virtual Machine, 24GB RAM, CPU 12vCore, SSd240 GB
Joss2103
 
Posts: 25
Joined: Wed Jul 22, 2020 3:20 pm

Re: Agent monitoring

Postby carpenox » Mon Sep 14, 2020 3:40 pm

have u tried to optimize your mysql database? perhaps a table is corrupt
Leap 15.2 | Version: 2.14-808a | BUILD: 210406-1821 | SVN Version: 3422 | DB Schema Version: 1628 | Asterisk 16.17.0-vici
www.CyburityLLC.com -:- 844-PC-SATA-2 -:- the.cyburhacker.com -:- Whatsapp: +19549477572 -:- Skype: live:carpenox_3
carpenox
 
Posts: 1201
Joined: Wed Apr 08, 2020 2:02 am
Location: Coral Springs, FL

Re: Agent monitoring

Postby Joss2103 » Tue Sep 29, 2020 3:37 pm

Thank you very much, I haven't tried it, I'm going to try that to see if it works!
Joss2103
 
Posts: 25
Joined: Wed Jul 22, 2020 3:20 pm

Re: Agent monitoring

Postby dhijrwn » Tue Sep 29, 2020 6:48 pm

All your servers date time must be synced with the database server.
Cluster setup | i7-9700 cpu @ 3.00ghz | 32GB ram | 1DB | 1WEB | 2TEL | 1 ARCH
ViciBox v.8.1.2 ISO | VERSION: 2.14-766a | BUILD: 200816-0912
SVN: 3284 | DB Schema: 1604 | Asterisk 13.29.2-vici
Zoiper 5 softphone | No Digium/Sangoma Hardware
dhijrwn
 
Posts: 82
Joined: Tue Jan 07, 2020 6:12 am

Re: Agent monitoring

Postby Joss2103 » Mon Jan 11, 2021 8:47 pm

@dhijrwn
How can I synchronize the date and time of the server with the database?
Joss2103
 
Posts: 25
Joined: Wed Jul 22, 2020 3:20 pm

Re: Agent monitoring

Postby carpenox » Tue Jan 12, 2021 9:45 am

the php.ini files in /etc/php7/cli and /etc/php7/apache
Leap 15.2 | Version: 2.14-808a | BUILD: 210406-1821 | SVN Version: 3422 | DB Schema Version: 1628 | Asterisk 16.17.0-vici
www.CyburityLLC.com -:- 844-PC-SATA-2 -:- the.cyburhacker.com -:- Whatsapp: +19549477572 -:- Skype: live:carpenox_3
carpenox
 
Posts: 1201
Joined: Wed Apr 08, 2020 2:02 am
Location: Coral Springs, FL

Re: Agent monitoring

Postby Joss2103 » Tue Jan 12, 2021 7:47 pm

I'm looking for the folders by ftp but I can't find the one called php7, can it be under another name?
Joss2103
 
Posts: 25
Joined: Wed Jul 22, 2020 3:20 pm

Re: Agent monitoring

Postby carpenox » Wed Jan 13, 2021 9:40 am

are you using vicibox9 or is this a scratch install?
Leap 15.2 | Version: 2.14-808a | BUILD: 210406-1821 | SVN Version: 3422 | DB Schema Version: 1628 | Asterisk 16.17.0-vici
www.CyburityLLC.com -:- 844-PC-SATA-2 -:- the.cyburhacker.com -:- Whatsapp: +19549477572 -:- Skype: live:carpenox_3
carpenox
 
Posts: 1201
Joined: Wed Apr 08, 2020 2:02 am
Location: Coral Springs, FL

Re: Agent monitoring

Postby Joss2103 » Wed Jan 13, 2021 1:41 pm

The installation is from scratch
Joss2103
 
Posts: 25
Joined: Wed Jul 22, 2020 3:20 pm

Re: Agent monitoring

Postby carpenox » Wed Jan 13, 2021 3:49 pm

you may have a lower php version then, look in the /etc folder for anything with php, maybe php5
Leap 15.2 | Version: 2.14-808a | BUILD: 210406-1821 | SVN Version: 3422 | DB Schema Version: 1628 | Asterisk 16.17.0-vici
www.CyburityLLC.com -:- 844-PC-SATA-2 -:- the.cyburhacker.com -:- Whatsapp: +19549477572 -:- Skype: live:carpenox_3
carpenox
 
Posts: 1201
Joined: Wed Apr 08, 2020 2:02 am
Location: Coral Springs, FL

Re: Agent monitoring

Postby Joss2103 » Fri Jan 15, 2021 7:50 pm

I already found the file, I am from Mexico and I see that in the file if it is correct, is there any other parameter or configuration that I should adjust?

[Date]
; Defines the default timezone used by the date functions
; http://www.php.net/manual/en/datetime.c ... e.timezone
date.timezone = America/Mexico_City
Joss2103
 
Posts: 25
Joined: Wed Jul 22, 2020 3:20 pm

Re: Agent monitoring

Postby carpenox » Fri Jan 15, 2021 8:16 pm

thats the place, however im not sure this is your issue. how are your agents logging into the system? through the ip address or are you using a domain name? your agents are logging in thru the IP i would bet on.
Leap 15.2 | Version: 2.14-808a | BUILD: 210406-1821 | SVN Version: 3422 | DB Schema Version: 1628 | Asterisk 16.17.0-vici
www.CyburityLLC.com -:- 844-PC-SATA-2 -:- the.cyburhacker.com -:- Whatsapp: +19549477572 -:- Skype: live:carpenox_3
carpenox
 
Posts: 1201
Joined: Wed Apr 08, 2020 2:02 am
Location: Coral Springs, FL

Re: Agent monitoring

Postby Joss2103 » Sat Jan 16, 2021 12:02 pm

They are entering by domain, with the analysis of "date" and "ntpdate 0.pool.ntp.org"
It shows that if the server time is correct, in a report loading if I notice that there is a difference in gmt_offset_now because I see that there is in -6 and - 7
Joss2103
 
Posts: 25
Joined: Wed Jul 22, 2020 3:20 pm

Re: Agent monitoring

Postby carpenox » Sat Jan 16, 2021 7:34 pm

i would have to take a look at it, hit me up on skype
Leap 15.2 | Version: 2.14-808a | BUILD: 210406-1821 | SVN Version: 3422 | DB Schema Version: 1628 | Asterisk 16.17.0-vici
www.CyburityLLC.com -:- 844-PC-SATA-2 -:- the.cyburhacker.com -:- Whatsapp: +19549477572 -:- Skype: live:carpenox_3
carpenox
 
Posts: 1201
Joined: Wed Apr 08, 2020 2:02 am
Location: Coral Springs, FL

Re: Agent monitoring

Postby williamconley » Mon Jan 18, 2021 11:05 am

1) Virtual Vicidial is a bad idea.

2) Do you have a single server, or multi-server/"cluster" system?

3) Top right corner: What is your "Refresh" set to?

4) Using the Java Console, is your web browser (the one with the real time screen on it) getting a response from the Vicidial server when refresh gets to Zero?

5) If your system was installed with something other than Vicibox, it is customary to include a link to the installation instructions so searches will bring you and others who used the same instruction set together. This is especially helpful if there is a mistake in the installation instructions to quickly get everyone using them up-to-date (and perhaps get those instructions fixed, too).
Vicidial Installation and Repair, plus Hosting and Colocation
Newest Product: Vicidial Agent Only Beep - Beta
http://www.PoundTeam.com # 352-269-0000 # +44(203) 769-2294
williamconley
 
Posts: 19721
Joined: Wed Oct 31, 2007 4:17 pm
Location: Davenport, FL (By Disney!)

Re: Agent monitoring

Postby Joss2103 » Mon Jan 25, 2021 8:00 pm

2) R = It is a single server in the cloud
3) R = I don't understand this question
4) R = If we see an answer, show this == Manager 'sendcron' logged off from 127.0.0.1
-- <Local/267171161165@default-00005be2;2>AGI Script agi://127.0.0.1:4577/call_log--HVcauses ... ---------- completed, returning 0

5) R = I don't have an instructions link on the system configuration :(
Joss2103
 
Posts: 25
Joined: Wed Jul 22, 2020 3:20 pm

Re: Agent monitoring

Postby Joss2103 » Thu Jan 28, 2021 11:06 am

Excuse me, on this subject what I also see is that in the color monitoring the agents are shown with yellow color and they do not have a pause status but they are ready
Joss2103
 
Posts: 25
Joined: Wed Jul 22, 2020 3:20 pm


Return to General Discussion

Who is online

Users browsing this forum: No registered users and 21 guests