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xoxo09 wrote:thank u for u answer, maybe i just explained it badly or i didnt udnerstood u correctly.
For example:
3 Agents :waiting my Dialer dials for 3 Customers
Agent 1 gets an inbound - 2 Agents still waiting: the dialer keeps dialing for 3 customers (even if he hang up one already he just starts a new dial)
and sometimes happens something like this:
3 Agents waiting we get 3 inbounds: my dialer still keeps dialing 3 customers as long as they are inside the inbound call. Even after a drop he dials the next
For us it looks like our dialer just ignores inbounds and my agents looks like free.
Its not like just 1 drop and then he stop dialing for this agent, no he just dials and dials and dials
dhijrwn wrote:xoxo09 wrote:thank u for u answer, maybe i just explained it badly or i didnt udnerstood u correctly.
For example:
3 Agents :waiting my Dialer dials for 3 Customers
Agent 1 gets an inbound - 2 Agents still waiting: the dialer keeps dialing for 3 customers (even if he hang up one already he just starts a new dial)
and sometimes happens something like this:
3 Agents waiting we get 3 inbounds: my dialer still keeps dialing 3 customers as long as they are inside the inbound call. Even after a drop he dials the next
For us it looks like our dialer just ignores inbounds and my agents looks like free.
Its not like just 1 drop and then he stop dialing for this agent, no he just dials and dials and dials
I think you need to set the available tally to Y.
3 active agents blended calling.
so if 1 agent received an inbound call
dialer will only dial 2 phone numbers for the available 2 agents if your autodial level is set to 1.
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