Agent status does not appear in stats agent

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Agent status does not appear in stats agent

Postby krloskmarillo » Sat Apr 30, 2022 1:03 pm

Hello community I have a question, in my vicidial in report realtime I wached that agent 2381 had DEAD status in 2 moments with 25 minutes beetwen 10AM and 11AM I check the status in the stats reports but this not here.

I search in DB vicidial_agent_log but this status don't is register.

Why did happen this?

+------+---------------------+--------+------------+----------+
| user | event_time | status | dead_epoch | dead_sec |
+------+---------------------+--------+------------+----------+
| 2381 | 2022-04-30 08:50:51 | PU | 1651329786 | 0 |
| 2381 | 2022-04-30 10:07:41 | PU | 1651331806 | 0 |
| 2381 | 2022-04-30 11:10:07 | RZA | NULL | 0 |
| 2381 | 2022-04-30 11:12:44 | NULL | NULL | 0 |
| 2381 | 2022-04-30 11:12:45 | NULL | NULL | 0 |
| 2381 | 2022-04-30 11:14:15 | NULL | NULL | 0 |
| 2381 | 2022-04-30 11:14:50 | NULL | NULL | 0 |
| 2381 | 2022-04-30 11:14:55 | NULL | NULL | 0 |
| 2381 | 2022-04-30 11:15:16 | RZA | 1651337944 | 76 |
| 2381 | 2022-04-30 12:00:23 | NULL | NULL | 0 |
| 2381 | 2022-04-30 12:00:25 | RZA | 1651338400 | 82 |
+------+---------------------+--------+------------+----------+

This is agent only that has this problem.

Vicidial version:

VERSION: 2.14-830a
BUILD: 210920-2159

Thank you very much.

Greetings.
krloskmarillo
 
Posts: 3
Joined: Thu Mar 31, 2022 10:04 am

Re: Agent status does not appear in stats agent

Postby carpenox » Sat Apr 30, 2022 3:56 pm

probably due to poor internet connection
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Re: Agent status does not appear in stats agent

Postby williamconley » Tue May 03, 2022 3:09 pm

Thanks for posting your version info! 8-)

I check the status in the stats reports but this not here.


It sounds like you were expecting "DEAD" to appear in the logs. DEAD isn't really an agent/lead status that gets logged any more than READY is.

Also: This is not a "General Discussion". Moving this topic to the Support Forum. 8-)
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Re: Agent status does not appear in stats agent

Postby mflorell » Tue May 03, 2022 3:24 pm

"DEAD" is simply the agent still being in TALK status after the customer has hung up the call and before the agent clicks on the Hangup Customer button. You can find the details on this in the User Stats page.
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Re: Agent status does not appear in stats agent

Postby krloskmarillo » Tue May 03, 2022 5:36 pm

Hello community.

Thank you very much for your answers.

I will have more care, when post in the forum.

The problem was of the agent not hang up the call (duration 30 minutes), the lead re-call same moment when agent was in call and this provocate DEAD in realtime dashboar.

Thank you very much guys.
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Posts: 3
Joined: Thu Mar 31, 2022 10:04 am


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