Vicidial API conference call hold music on 3rd party

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Vicidial API conference call hold music on 3rd party

Postby brook.smith » Thu Mar 10, 2022 9:37 am

Hi we use the vicidial API to develop our own front end for our phone system, we're currently adding functionality to do conference calls but currently the Music On Hold can always be heard and appears to be coming from the 3rd party. When the call conference call is initially made using this sort of request

"http://server/agc/api.php?source=test&user=6666&pass=1234&agent_user=1000&function=transfer_conference&value=PARK_CUSTOMER_DIAL&ingroup_choices=TEST_IN3&consultative=YES"

Also worth noting that the hold music can still be heard coming from the 3rd party when the value is set to DIAL_WITH_CUSTOMER

I know the music is coming from the 3rd party as when the agent hangs up the 3rd party using HANGUP_XFER the hold music goes however when the agent leaves the call with the 3rd party and customer the hold music remains.

The hold music is playing whether the customer is on hold or not, when the customer is taken off hold they can be heard as well as the on hold music.

We are using the hostcomm/vicidial admin dashboard for the settings.

Any help on this would be appreciated.
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Re: Vicidial API conference call hold music on 3rd party

Postby mflorell » Thu Mar 10, 2022 2:47 pm

I can't say I've heard of that issue before. If the hold music is coming from the VICIdial server you would really have to see the Asterisk screenlog.0 file output to see what is causing it. Do you have access to that?
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Re: Vicidial API conference call hold music on 3rd party

Postby brook.smith » Tue May 10, 2022 4:22 am

We found the issue to be the default agent alert audio when joining the the conference call was a 5 minute long audio clip for whatever reason, turns out is was not on hold music after all but just a very long agent alert audio clip.
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Re: Vicidial API conference call hold music on 3rd party

Postby williamconley » Tue May 10, 2022 9:05 am

brook.smith wrote:We found the issue to be the default agent alert audio when joining the the conference call was a 5 minute long audio clip for whatever reason, turns out is was not on hold music after all but just a very long agent alert audio clip.

Good postback. 8-) Thanks for not just leaving it hanging.
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