Survey Campaing with different audio prerecorded

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Survey Campaing with different audio prerecorded

Postby macaruchi » Thu Mar 17, 2022 11:15 am

Hi!
I have a survey campign with different precorded audio for each lead. Is there a way to use any diferent audio to each leads. I have 5 audios different for 1000 leads aprox. so according a field in the list I will use one audio of these., cant I ?
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Re: Survey Campaing with different audio prerecorded

Postby mflorell » Thu Mar 17, 2022 3:25 pm

From the HELP:

Survey First Audio File -
This is the audio filename that is played as soon as the customer picks up the phone when running a survey campaign. If you want to have more than one audio prompt played to the customer, you can separate them with the pipe character. If Cepstral Text to Speech is installed on your system, then you can use a TTS prefix with a TTS ID that you have defined to have an audio file generated on the fly when a survey call is answered. You can also use a DYN prefix for this field to use lead field variables such as --A--province--B-- to refer to audio files that can be played. For both TTS and DYN playback capabilities, you must use one of the Cepstral campaign routing extensions like 8374 or 8375, even if you are not using Cepstral.
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Re: Survey Campaing with different audio prerecorded

Postby macaruchi » Thu Mar 17, 2022 4:41 pm

I need to read what it is DYN playback, I tested with Cepstral but it can do th job but I am looking for a cheaper solution than that besides I think you can use an AGI to do that

Thks
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Re: Survey Campaing with different audio prerecorded

Postby williamconley » Sun Jun 05, 2022 12:16 pm

macaruchi wrote:I need to read what it is DYN playback, I tested with Cepstral but it can do th job but I am looking for a cheaper solution than that besides I think you can use an AGI to do that

Thks


you must use one of the Cepstral campaign routing extensions like 8374 or 8375, even if you are not using Cepstral


DYN does not require Cepstral. So ... not expensive. Just borrowing the code from that section without invoking the paid module.
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