Understanding call Priority

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Understanding call Priority

Postby credrudy » Mon Jul 06, 2009 9:43 am

I am trying to understand how the queue priority works on a blended campaign. My understanding is that if you have a campaign with the Queue priority set to 30 and two In-groups one Queue priority set to 20 and on set to 40. That the one in-group set to 40 will take priority followed by the outbound calls from the campaign and then finale the in-group set to 20. Am I understanding this correctly?
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Postby mflorell » Mon Jul 06, 2009 3:11 pm

Yes, that's how it should work.
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Thanks

Postby credrudy » Thu Jul 09, 2009 7:01 pm

Thanks for your help
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