Vicidial Layout for software company

[inthegenes]

Hi,

I have two, soon to be three Vici boxes. One running 1.4 the other 1.2. We currently need to interface Vicidial with Latitude Software (https://www.debtsoftware.com). I spoke with a suport technician at Debt Software and she informed me that we would need to send them a layout of the dialer for them to be able to look into the possibilities of interfacing the Vicidial dialer with their 'dialer update service.' That way when Vicidial pops up an account the relevant information is sent to the Latitude software and the account populates on the Latitude screen.
They are requesting a Dialer layout, atypical of what is sent to software companies. Where would I be able to get such information.

Thank you.

[Michael_N]

they can look at the sourcecode.

[inthegenes]

Thanks for the quick reply. Where can I pull the source code from so tht I can send it to them?

[Michael_N]

you use vicibox`?


Tell them to download vicibox, the source is there

Or they could download it from svn:

http://wiki.vicidial.org/index.php/SVN:howto

[inthegenes]

Sorry for the miss direction. We are actually using VicidialNow (Checking webiste for source code).

[Michael_N]

Here is no source code..


The company can look at the installed files to figure out how to solve your problem

[inthegenes]

Which install files would they look at? Which files would I have them look at that are related to what they are requesting. Based on my 'limited' understanding They are looking for the dialer layout, most importantly how VICI pops up the accounts when a call is dialed and answered from the asterisk PBX system. That way they can grab or integrate that pop up into there system.

[mflorell]

What you are looking for is right in the help screen for the Admin web page: Campaigns -> Campaign Detail then the web form address help button "?"

You can set the URL to be whatever you need(including with variables) on web-based lead popups through the agent interface.

[inthegenes]

"Web Form - This is where you can set the custom web page that will be opened when the user clicks on the WEB FORM button. To customize the query string after the web form, simply begin the web form with VAR and then the URL that you want to use, replacing the variables with the variable names that you want to use --A--phone_number--B-- just like in the SCRIPTS tab section.

Web Form Target- This is where you can set the custom web page frame that the web form will be opened in when the user clicks on the WEB FORM button. Default is _blank."

Thanks for the reply Matt.
So your saying I can use the web form button to send a URL or query string to Latitude and have that string/URL pop up the account on Latitude? Sounds like it could work, I will check with Latitude in the morning re: what to send in the URL.
Is there and example of a web form query that you can direct me to to help troubleshoot this issue. I had planned on sending them the auto_dial_transfer_agent app (agi-VDADtransfer.agi) file. A colleague of mine directed me to this file, can you confirm that this file populates the Vicidial agent screen?

[mflorell]

You are correct, although, what is the version and build of your vicidial.php?

If you have agi-VDADtransfer.agi on your system you are not running 2.0.5(latest release) since that file is now depricated.

Here's an example of a web form entry:

VARhttp://www.yourserver.net/test_VICID ... _code--B--

[inthegenes]

I am running the latest build: VERSION: 2.0.5-173 BUILD: 90320-0424

That information was found on the net. I just found the file in the following location, /usr/src/agc_2.0.5/extras/old_agi and realized it was depreciated. What is the equivalent of this file in the build I am using?

Please help me grasp this as best as I can in the example given (VARhttp://www.yourserver.net/test_VICID ... _code--B--) the www.yourserver.net would be the destination that we are sending the two fields to. The two fields being phone number and zip (concatenated by &). Reason I am trying to grasp this as best as possible because the Latitude software we will be sending the data to is across a VPN. So I would have to send the command to a IP address.

[mflorell]

The agent interface doesn't really have anything directly to do with any AGI scripts. If you want to look at how calls are routed to agents then look at the agi-VDAD_ALL_inbound.agi (or the outbound one), but the agent interface is all based around the www/agc/vicidial.php script.

Yes, you can put an IP address in place of the www.yourwebserver.net, then the script name until the question mark, then the variables.

[inthegenes]

Hey Matt,

We ran into a problem before we even attempted to use the web forms app. The developers of the software refused to give any assistance. So without the software listening for a response or command we are at a roadblock on how to get the software to receive the data from Vicidial over the VPN.

Thanks for your help

[mflorell]

Imagine that, a proprietary software vendor refusing to show how to interoperate with their software

I've run into that a lot, they usually want you to use their solutions or pay a lot to have something developed by them, otherwise they won't help you at all.

Oh well, we have a lot of clients that are using other debt collection software packages if you are thinking of switching to something else that is already working with ViciDial.

[inthegenes]

We requested they just help us out tell us how to interact, instead of having them do any customization (billable), the next thing we heard was they wouldnt assist. Cant say for sure if that was the reason. In any case we are stuck, the debt collection software is being used by a client we have a contract with so we are locked in so to speak.

[Michael_N]

We requested they just help us out tell us how to interact, instead of having them do any customization (billable), the next thing we heard was they wouldnt assist. Cant say for sure if that was the reason. In any case we are stuck, the debt collection software is being used by a client we have a contract with so we are locked in so to speak.

Tell them how it is, and start talking about alternatives...

It seems like its some kind of CRM software.. could vtiger be used for this?

[williamconley]

the beauty of being "open source". after you've learned how to do it HERE, you can take your experience THERE and make it work anyway. there are all sorts of methods (short of reverse engineering, but if necessary ...) available to find out how to push data into a proprietary system.

also, just because they aren't open source doesn't mean there aren't other users who are interacting with this software who may have information to help YOU do it.

packet sniffing will often help you find out how to interact with proprietary software, but that's just one example. if information goes into the software, it has to get in there somehow, you just have to figure out how to "mimic" appropriately.

then post your results so the Next Guy can get out of the proprietary world (would have been nice of the software developer to offer to give you a single "window" for a cheap price to stop that from happening, but if they want to be meaners, play the game)