Noone is in your session: 8600051 Vs. 2.2.1-237

All installation and configuration problems and questions

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Noone is in your session: 8600051 Vs. 2.2.1-237

Postby digitaldirector » Thu Mar 31, 2011 11:54 pm

I have followed the Manual in setting up a new Campaign users and loaded leads with 5 in the hopper I have BLINK softphone and it is REGISTERED. when I log in I get the Famous Noone is in your session: 8600051. I have searched the board and Google .. I think this will be my last hurdle. any help would be appreciated. :)

I do not know how to get to the SIP DEBUG AND there is nothing on the Asterisk CLI .



Fresh Install Using GoAutoDial Current Version

Model Intel(R) Core(TM)2 Duo CPU E4600 @ 2.40GHz
CPU Speed 2.4 GHz
Cache Size 2.00 MB
Kernel Version 2.6.18-194.8.1.el5.goPAE (SMP)
Distro Name GoAutoDial CE 2.0

Vicidial 2.2.1 | VERSION: 2.2.1-237 BUILD: 100510-2015 | Asterisk 1.4.27.1-vici | Single Server | No Extra Software After Installation | Dahdi 2.3 | VtigerCRM 5.1.0 |Sangoma 3.5.14 | CentOS 5.5 as base (modified kernel as usual)|No Telepony Hardware Installed |Blink Softphone (Registered)
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Postby viciflash » Fri Apr 01, 2011 1:03 am

are you sure your extension can call another extension?

i got into the same situation and i figured that my sip extensions were not registered properly. they cant call one another.
GoAutoDial 2.0CE - standard install
Asterisk: 1.4.27.1-1
Vicidial: 2.2.1-237
Build: 100510-2015
Telephony cards: none
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Postby digitaldirector » Fri Apr 01, 2011 11:47 am

Hi ViciFlash.

I can not dial another extension.. How would I fix this problem?
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Postby viciflash » Fri Apr 01, 2011 12:45 pm

if you cant dial another extension then it means you're not registered properly. check your settings again in your sip phone
GoAutoDial 2.0CE - standard install
Asterisk: 1.4.27.1-1
Vicidial: 2.2.1-237
Build: 100510-2015
Telephony cards: none
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Postby williamconley » Fri Apr 01, 2011 12:47 pm

is your soft phone registered? (required to begin using the system)

is your soft phone on the same local network as your vicidial system?

what settings did you use in your soft phone?
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Postby digitaldirector » Fri Apr 01, 2011 12:52 pm

William and ViciFlash


Yes my softphone IS registered.

No my softphone is NOT on the same network

I registered my softphone like this

xxx@xx.myipaddress
xxxmypasswordxxx
xxxmycalleridxxx

and it is REGISTERED


Thank you both for your responses :D
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Postby williamconley » Fri Apr 01, 2011 1:02 pm

Code: Select all
asterisk -rx "sip show peers"
if the phone in question has the correct IP address listed, we can move on. If not, report back.

when you log in, does this phone ring?
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Postby digitaldirector » Fri Apr 01, 2011 1:05 pm

No William the phone DOES NOT RING when I log in

I take it that the code you listed is done in SHELL? or can I run this in the GUI?
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Postby williamconley » Fri Apr 01, 2011 1:10 pm

"shell" uh-oh. You sound like a geek.

that is meant to be typed at the console or in an ssh console. (ie: yep, at the "shell")
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Postby digitaldirector » Fri Apr 01, 2011 1:14 pm

:D Man I am far from a GEEK hahaha I have the admin running it now.. I will have the answer shortly...

Thanks!! :lol:
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Postby digitaldirector » Fri Apr 01, 2011 1:18 pm

William

I have ext. 203 and 201 registered now

[root@server ~]# asterisk -rx "sip show peers"
Name/username Host Dyn Nat ACL Port Status
cc100/cc100 (Unspecified) D N 0 UNKNOWN
203/203 xx.xxx.xxx..xxx D N 1039 OK (271 ms)
201/201 (Unspecified) D N 0 UNKNOWN
3 sip peers [Monitored: 1 online, 2 offline Unmonitored: 0 online, 0 offline]
[root@server ~]#
Last edited by digitaldirector on Sun Apr 03, 2011 8:16 pm, edited 1 time in total.
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Postby williamconley » Fri Apr 01, 2011 3:08 pm

203 is registered (asterisk shows an ip for the peer).

log in with phone 203.
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Postby digitaldirector » Fri Apr 01, 2011 3:16 pm

I have logged in with 203 and still no ring when I log into agent screen. I am on a mac so limited to SOFTPHONES .. Ext. 203 I am using ZoIPer softphone which is what is recommended in the USER MANUAL..
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Postby williamconley » Fri Apr 01, 2011 3:43 pm

we will need to see the asterisk cli from the moment you logged in to see if the system tried to call your zoiper phone.
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Postby digitaldirector » Fri Apr 01, 2011 3:59 pm

William,

Can you give me the "Code" I need to run?

Thanks
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Postby williamconley » Fri Apr 01, 2011 4:12 pm

well asked 8)

first log in via ssh (putty is a good program for the purpose so you don't have to sit AT the console).

at the console prompt enter
Code: Select all
asterisk -R


This will show you the "Asterisk Command Line". It may or may not (depending on your installation) show you a lot of details. To be sure you get enough details, you can enter
Code: Select all
set verbose 20


Now you should see the basic asterisk operations (including asterisk attempting to call your phone when you log in). If you do NOT see any traffic at all when you log in, you may try the sip debug setting
Code: Select all
sip debug

This will generate much more traffic and will be harder to read, but we need to see if ANYTHING happens when you attempt to log in (if nothing happens at the regular asterisk prompt only, of course). To get out of sip debug mode, back to the regular asterisk CLI
Code: Select all
sip no debug
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Postby digitaldirector » Fri Apr 01, 2011 4:50 pm

Well its obvious that its not connecting


Im gonna try again
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Postby williamconley » Fri Apr 01, 2011 4:56 pm

True. We're looking for Why.

ie: is it unable to dial that extension in sip? is the port blocked? is it auto-congested because of a network issue?
Last edited by williamconley on Fri Apr 01, 2011 4:57 pm, edited 1 time in total.
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Postby digitaldirector » Fri Apr 01, 2011 4:57 pm

William this is what I got...




[Apr 1 14:56:06] == Manager 'sendcron' logged on from 127.0.0.1
[Apr 1 14:56:06] ERROR[1154]: utils.c:966 ast_carefulwrite: write() returned error: Broken pipe
[Apr 1 14:56:06] == Manager 'sendcron' logged off from 127.0.0.1
server*CLI> set verbose 20
Verbosity is at least 20
[Apr 1 14:56:40] == Refreshing DNS lookups.
[Apr 1 14:56:51] == Parsing '/etc/asterisk/manager.conf': [Apr 1 14:56:51] Found
[Apr 1 14:56:51] == Manager 'sendcron' logged on from 127.0.0.1
[Apr 1 14:56:59] NOTICE[4541]: chan_sip.c:3115 auto_congest: Auto-congesting SIP/203-00000017
[Apr 1 14:56:59] > Channel SIP/203-00000017 was never answered.
[Apr 1 14:56:59] == Manager 'sendcron' logged off from 127.0.0.1
[Apr 1 14:57:01] == Parsing '/etc/asterisk/manager.conf': [Apr 1 14:57:01] Found
[Apr 1 14:57:01] == Manager 'sendcron' logged on from 127.0.0.1
[Apr 1 14:57:01] == Parsing '/etc/asterisk/manager.conf': [Apr 1 14:57:01] Found
[Apr 1 14:57:01] == Manager 'sendcron' logged on from 127.0.0.1
[Apr 1 14:57:01] == Manager 'sendcron' logged off from 127.0.0.1
[Apr 1 14:57:01] == Manager 'sendcron' logged off from 127.0.0.1
[Apr 1 14:57:06] == Parsing '/etc/asterisk/manager.conf': [Apr 1 14:57:06] Found
[Apr 1 14:57:06] == Manager 'sendcron' logged on from 127.0.0.1
[Apr 1 14:57:06] == Manager 'sendcron' logged off from 127.0.0.1
[Apr 1 14:58:01] == Parsing '/etc/asterisk/manager.conf': [Apr 1 14:58:01] Found
[Apr 1 14:58:01] == Manager 'sendcron' logged on from 127.0.0.1
[Apr 1 14:58:01] == Parsing '/etc/asterisk/manager.conf': [Apr 1 14:58:01] Found
[Apr 1 14:58:01] == Manager 'sendcron' logged on from 127.0.0.1
[Apr 1 14:58:01] == Manager 'sendcron' logged off from 127.0.0.1
[Apr 1 14:58:02] == Manager 'sendcron' logged off from 127.0.0.1
[Apr 1 14:58:06] == Parsing '/etc/asterisk/manager.conf': [Apr 1 14:58:06] Found
[Apr 1 14:58:06] == Manager 'sendcron' logged on from 127.0.0.1
[Apr 1 14:58:07] ERROR[1602]: utils.c:966 ast_carefulwrite: write() returned error: Connection reset by peer
[Apr 1 14:58:07] ERROR[1602]: utils.c:966 ast_carefulwrite: write() returned error: Broken pipe
[Apr 1 14:58:07] == Manager 'sendcron' logged off from 127.0.0.1
[Apr 1 14:58:57] == Parsing '/etc/asterisk/manager.conf': [Apr 1 14:58:57] Found
[Apr 1 14:58:57] == Manager 'sendcron' logged on from 127.0.0.1
[Apr 1 14:58:57] == Parsing '/etc/asterisk/manager.conf': [Apr 1 14:58:57] Found
[Apr 1 14:58:57] == Manager 'sendcron' logged on from 127.0.0.1
[Apr 1 14:58:57] -- Executing [55558600051@default:1] MeetMeAdmin("Local/55558600051@default-8e04,2", "8600051|K") in new stack
[Apr 1 14:58:57] WARNING[1714]: app_meetme.c:2985 admin_exec: Conference number '8600051' not found!
[Apr 1 14:58:57] -- Executing [55558600051@default:2] Hangup("Local/55558600051@default-8e04,2", "") in new stack
[Apr 1 14:58:57] == Spawn extension (default, 55558600051, 2) exited non-zero on 'Local/55558600051@default-8e04,2'
[Apr 1 14:58:57] -- Executing [h@default:1] DeadAGI("Local/55558600051@default-8e04,2", "agi://127.0.0.1:4577/call_log--HVcauses--PRI-----NODEBUG-----16---------------") in new stack
[Apr 1 14:58:57] -- AGI Script agi://127.0.0.1:4577/call_log--HVcauses ... ---------- completed, returning 0
[Apr 1 14:59:01] == Manager 'sendcron' logged off from 127.0.0.1
[Apr 1 14:59:01] == Manager 'sendcron' logged off from 127.0.0.1
[Apr 1 14:59:01] == Parsing '/etc/asterisk/manager.conf': [Apr 1 14:59:01] Found
[Apr 1 14:59:01] == Manager 'sendcron' logged on from 127.0.0.1
[Apr 1 14:59:01] == Parsing '/etc/asterisk/manager.conf': [Apr 1 14:59:01] Found
[Apr 1 14:59:01] == Manager 'sendcron' logged on from 127.0.0.1
[Apr 1 14:59:02] == Manager 'sendcron' logged off from 127.0.0.1
[Apr 1 14:59:02] == Manager 'sendcron' logged off from 127.0.0.1
[Apr 1 14:59:07] == Parsing '/etc/asterisk/manager.conf': [Apr 1 14:59:07] Found
[Apr 1 14:59:07] == Manager 'sendcron' logged on from 127.0.0.1
[Apr 1 14:59:07] == Manager 'sendcron' logged off from 127.0.0.1
server*CLI>
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Postby williamconley » Fri Apr 01, 2011 5:07 pm

Auto-congesting SIP/203-00000017
change "qualify=" to "qualify=no"

qualify = check for lag time and disable if it is outside range. setting it to no will disable the disabler. 8)

if qualify is set to yes it will default to a specific number. if it is specified, it will use that number in thousandths of a second (1000=1 second). if a sip packet takes too long to return ... it will disable the connection until "it is back in range". Not a desirable behavior during testing, but ensures good quality calls in production. You'll be working out your network lag time issues later.
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Postby digitaldirector » Fri Apr 01, 2011 5:18 pm

where do I set the qualify to NO?
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Postby williamconley » Fri Apr 01, 2011 5:25 pm

likely in sip.conf, but for now you can manually edit sip-vicidial.conf and change the entry just for cc203

after that you can work out whether it came from a template (admin menu in the gui has templates) or if it was set in sip.conf or what. it came from somewhere!
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Postby digitaldirector » Fri Apr 01, 2011 6:05 pm

Still no luck ... I edited both and the phone is not ringing


[Apr 1 16:01:07] ERROR[15964]: utils.c:966 ast_carefulwrite: write() returned error: Broken pipe
[Apr 1 16:01:07] == Manager 'sendcron' logged off from 127.0.0.1
[Apr 1 16:02:02] == Parsing '/etc/asterisk/manager.conf': [Apr 1 16:02:02] Found
[Apr 1 16:02:02] == Manager 'sendcron' logged on from 127.0.0.1
[Apr 1 16:02:02] == Parsing '/etc/asterisk/manager.conf': [Apr 1 16:02:02] Found
[Apr 1 16:02:02] == Manager 'sendcron' logged on from 127.0.0.1
[Apr 1 16:02:02] == Manager 'sendcron' logged off from 127.0.0.1
[Apr 1 16:02:02] == Manager 'sendcron' logged off from 127.0.0.1
[Apr 1 16:02:07] == Parsing '/etc/asterisk/manager.conf': [Apr 1 16:02:07] Found
[Apr 1 16:02:07] == Manager 'sendcron' logged on from 127.0.0.1
[Apr 1 16:02:07] ERROR[16114]: utils.c:966 ast_carefulwrite: write() returned error: Broken pipe
[Apr 1 16:02:07] == Manager 'sendcron' logged off from 127.0.0.1
[Apr 1 16:02:24] == Parsing '/etc/asterisk/manager.conf': [Apr 1 16:02:24] Found
[Apr 1 16:02:24] == Manager 'sendcron' logged on from 127.0.0.1
[Apr 1 16:02:54] ERROR[16153]: utils.c:966 ast_carefulwrite: write() returned error: Broken pipe
[Apr 1 16:02:54] ERROR[16153]: utils.c:966 ast_carefulwrite: write() returned error: Broken pipe
[Apr 1 16:02:54] ERROR[16153]: utils.c:966 ast_carefulwrite: write() returned error: Broken pipe
[Apr 1 16:02:54] == Manager 'sendcron' logged off from 127.0.0.1
[Apr 1 16:03:02] == Parsing '/etc/asterisk/manager.conf': [Apr 1 16:03:02] Found
[Apr 1 16:03:02] == Manager 'sendcron' logged on from 127.0.0.1
[Apr 1 16:03:02] == Parsing '/etc/asterisk/manager.conf': [Apr 1 16:03:02] Found
[Apr 1 16:03:02] == Manager 'sendcron' logged on from 127.0.0.1
[Apr 1 16:03:02] == Manager 'sendcron' logged off from 127.0.0.1
[Apr 1 16:03:02] == Manager 'sendcron' logged off from 127.0.0.1
[Apr 1 16:03:07] == Parsing '/etc/asterisk/manager.conf': [Apr 1 16:03:07] Found
[Apr 1 16:03:07] == Manager 'sendcron' logged on from 127.0.0.1
[Apr 1 16:03:07] == Manager 'sendcron' logged off from 127.0.0.1
[Apr 1 16:03:21] == Parsing '/etc/asterisk/manager.conf': [Apr 1 16:03:21] Found
[Apr 1 16:03:21] == Manager 'sendcron' logged on from 127.0.0.1
[Apr 1 16:03:21] == Parsing '/etc/asterisk/manager.conf': [Apr 1 16:03:21] Found
[Apr 1 16:03:21] == Manager 'sendcron' logged on from 127.0.0.1
[Apr 1 16:03:21] -- Executing [55558600051@default:1] MeetMeAdmin("Local/55558600051@default-d28e,2", "8600051|K") in new stack
[Apr 1 16:03:21] WARNING[16380]: app_meetme.c:2985 admin_exec: Conference number '8600051' not found!
[Apr 1 16:03:21] -- Executing [55558600051@default:2] Hangup("Local/55558600051@default-d28e,2", "") in new stack
[Apr 1 16:03:21] == Spawn extension (default, 55558600051, 2) exited non-zero on 'Local/55558600051@default-d28e,2'
[Apr 1 16:03:21] -- Executing [h@default:1] DeadAGI("Local/55558600051@default-d28e,2", "agi://127.0.0.1:4577/call_log--HVcauses--PRI-----NODEBUG-----16---------------") in new stack
[Apr 1 16:03:21] -- AGI Script agi://127.0.0.1:4577/call_log--HVcauses ... ---------- completed, returning 0
[Apr 1 16:03:25] == Manager 'sendcron' logged off from 127.0.0.1
[Apr 1 16:03:25] == Manager 'sendcron' logged off from 127.0.0.1
server*CLI>
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Postby trandos » Fri Apr 01, 2011 6:35 pm

what softphone are you use ?
iso install oneserver
GoAutoDial CE 2.0
Vicidial 2.2.1
Asterisk 1.4.27.1-vici

VERSION: 2.2.1-260 BUILD: 100527-2211
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Postby digitaldirector » Fri Apr 01, 2011 6:46 pm

ZOIPER
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Postby williamconley » Fri Apr 01, 2011 6:47 pm

Conference number '8600051' not found!
so now the meetme.conf doesn't have a conference room 8600051?
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Postby digitaldirector » Fri Apr 01, 2011 7:01 pm

[root@server ~]# screen -list
Code: Select all
There are screens on:
   4565.goautodial_d   (Detached)
   4571.ASTsend   (Detached)
   4378.asterisk   (Detached)
   4577.ASTVDauto   (Detached)
   4568.ASTupdate   (Detached)
   4586.ASTfastlog   (Detached)
   4574.ASTlisten   (Detached)
   4580.ASTVDremote   (Detached)
   4373.astshell20110331183133   (Detached)
   10771.ASTVDadapt   (Detached)
10 Sockets in /var/run/screen/S-root.
[edit: williamconley - changed for readability 8)]
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Postby williamconley » Fri Apr 01, 2011 7:12 pm

at least that's a good sign 8)

now back to the meetme.conf :)
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Postby digitaldirector » Fri Apr 01, 2011 7:15 pm

[Apr 1 17:17:01] == Manager 'sendcron' logged on from 127.0.0.1
[Apr 1 17:17:01] ERROR[6774]: utils.c:966 ast_carefulwrite: write() returned error: Connection reset by peer
[Apr 1 17:17:01] ERROR[6774]: utils.c:966 ast_carefulwrite: write() returned error: Broken pipe
[Apr 1 17:17:01] == Manager 'sendcron' logged off from 127.0.0.1
[Apr 1 17:17:01] ERROR[6772]: utils.c:966 ast_carefulwrite: write() returned error: Connection reset by peer
[Apr 1 17:17:01] ERROR[6772]: utils.c:966 ast_carefulwrite: write() returned error: Broken pipe
[Apr 1 17:17:01] == Manager 'sendcron' logged off from 127.0.0.1
[Apr 1 17:17:06] == Parsing '/etc/asterisk/manager.conf': [Apr 1 17:17:06] Found
[Apr 1 17:17:06] == Manager 'sendcron' logged on from 127.0.0.1
[Apr 1 17:17:06] == Manager 'sendcron' logged off from 127.0.0.1
[Apr 1 17:17:07] ERROR[6705]: utils.c:966 ast_carefulwrite: write() returned error: Broken pipe
[Apr 1 17:17:07] ERROR[6705]: utils.c:966 ast_carefulwrite: write() returned error: Broken pipe
[Apr 1 17:17:07] ERROR[6705]: utils.c:966 ast_carefulwrite: write() returned error: Broken pipe
[Apr 1 17:17:07] == Manager 'sendcron' logged off from 127.0.0.1
[Apr 1 17:17:12] == Parsing '/etc/asterisk/manager.conf': [Apr 1 17:17:12] Found
[Apr 1 17:17:12] == Manager 'sendcron' logged on from 127.0.0.1
[Apr 1 17:17:12] == Parsing '/etc/asterisk/manager.conf': [Apr 1 17:17:12] Found
[Apr 1 17:17:12] == Manager 'sendcron' logged on from 127.0.0.1
[Apr 1 17:17:12] -- Executing [55558600051@default:1] MeetMeAdmin("Local/55558600051@default-b6ae,2", "8600051|K") in new stack
[Apr 1 17:17:12] WARNING[6806]: app_meetme.c:2985 admin_exec: Conference number '8600051' not found!
[Apr 1 17:17:12] -- Executing [55558600051@default:2] Hangup("Local/55558600051@default-b6ae,2", "") in new stack
[Apr 1 17:17:12] == Spawn extension (default, 55558600051, 2) exited non-zero on 'Local/55558600051@default-b6ae,2'
[Apr 1 17:17:12] -- Executing [h@default:1] DeadAGI("Local/55558600051@default-b6ae,2", "agi://127.0.0.1:4577/call_log--HVcauses--PRI-----NODEBUG-----16---------------") in new stack
[Apr 1 17:17:12] -- AGI Script agi://127.0.0.1:4577/call_log--HVcauses ... ---------- completed, returning 0
[Apr 1 17:17:16] == Manager 'sendcron' logged off from 127.0.0.1
[Apr 1 17:17:16] == Manager 'sendcron' logged off from 127.0.0.1
server*CLI>
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Postby digitaldirector » Fri Apr 01, 2011 7:17 pm

well where do I find that?
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Postby digitaldirector » Fri Apr 01, 2011 7:20 pm

[rooms]
conf => 8600
conf => 8601,1234

#include meetme-vicidial.conf

; WARNING- THIS FILE IS AUTO-GENERATED BY VICIDIAL, ANY EDITS YOU MAKE WILL BE LOST
; ViciDial Conferences:
conf => 8600051

; Conferences:
conf => 8600001
conf => 10000


; END OF FILE


thats the Meetmee.conf and ViciDial conf
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Postby digitaldirector » Sat Apr 02, 2011 2:56 am

William thanks for all your help! You helped me learn how to at least troubleshoot far enough to find out what is and is not working. I finally had a friend install X-Lite and I logged in to the Agent Screen and IT WORKED!

My problem lies within my Firewall and the Server NAT deal. So onward I go to the NEXT problem.

:lol:

Miguel
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Postby williamconley » Sun Apr 03, 2011 12:14 am

i try not to toss fish. teaching to fish seems to work better for most people. you're going to be making $$ with this software for a long time ... you'll need to know at least the basics before you pass of daily responsibility (and customization) to someone else. a LOCAL technician makes it go much smoother.

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Vicidial Installation - SugarCRM integration - Customization and Add-ons
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williamconley
 
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