vicidial.org

by **turiyain** » Mon Apr 11, 2011 4:00 am

Dear Experts,

I have two phone line PBX Exchange with 6 local extensions in the office. Now i want to convert this PBX Exchange into a vicidialnow server. Am i in the right direction. From office i want to make calls to remote offices with Recording and reporting facility. Will Vicidialnow solve this requirement.

Thanks in advance.

Vijay TH

by **striker** » Mon Apr 11, 2011 4:50 am

hi

do you want to convert that pbx exchahge to goautodial (or)
u need to connect to tthe pbx exchage to the goautodial

by **turiyain** » Mon Apr 11, 2011 5:00 am

Thanks for the reply. i want to convert the existing PBX (With Extensions and two incoming/out going phone line to goautodial. Kindly guide me about the setup and hardware requirements.

striker wrote:hi

do you want to convert that pbx exchahge to goautodial (or)
u need to connect to tthe pbx exchage to the goautodial

by **striker** » Mon Apr 11, 2011 5:02 am

just enter your pbx details here

what kind of pbx exchang u r using
is it software based or hardware based like epabx

by **turiyain** » Mon Apr 11, 2011 5:03 am

It is a hardware based pbx with 2 incoming and outgoing phone lines and 6 extensions.

striker wrote:just enter your pbx details here

what kind of pbx exchang u r using
is it software based or hardware based like epabx

by **striker** » Mon Apr 11, 2011 5:07 am

i not sure what model it
i hope it is old epabx model

u need a server to install the goautodial.

for connectiong normal analog line u need fxo cards or fxo gateways.

u can also connect your existing epabx to your goautodial or ippbx using the fxo channels.

and use either softphone or sip ipphone to use as extension using the goautodial

by **turiyain** » Mon Apr 11, 2011 5:30 am

This is a quite new scenario for me. And things are not clear for me. Will you tell me the steps to achieve the target or any HOW To or URL for this purpose.

striker wrote:i not sure what model it
i hope it is old epabx model

u need a server to install the goautodial.

for connectiong normal analog line u need fxo cards or fxo gateways.

u can also connect your existing epabx to your goautodial or ippbx using the fxo channels.

and use either softphone or sip ipphone to use as extension using the goautodial

by **striker** » Mon Apr 11, 2011 5:38 am

just confirm me the make model of the pbx exchange you are using

by **turiyain** » Mon Apr 11, 2011 5:43 am

This is a Syntel-308 EPABX (ONYX - V2) Model. Or you can take this scenario like wise :

Two phone line in a office for incoming and outgoing. How should be converted to a open source solution without involving VOIP.

striker wrote:just confirm me the make model of the pbx exchange you are using

by **williamconley** » Mon Apr 11, 2011 5:55 am

does this pbx run in a windows or linux based computer? If not ... it is a PBX and cannot be converted to a linux/asterisk based telephone server.

Vicidial runs on Linux. Linux is an operating system. This operating system requires a standard CPU/motherboard.

IF this old PBX system is in a computer, do you have the CPU type and/or motherboard information?

Does it have a keyboard/screen/mouse? Can you "log in" to it? Does it have a CD/DVD drive or USB port?

by **striker** » Mon Apr 11, 2011 6:15 am

have a look at this picture it will solve all ur questions

http://img69.imageshack.us/i/epabxasterisk.jpg/

by **turiyain** » Mon Apr 11, 2011 6:15 am

I am sorry i am understood wrong. My simple query is that I have two incoming and outgoing phone lines and i want to make it automated e.g call recording and reporting with office extensions facility. Is it possible or not.

williamconley wrote:does this pbx run in a windows or linux based computer? If not ... it is a PBX and cannot be converted to a linux/asterisk based telephone server.

Vicidial runs on Linux. Linux is an operating system. This operating system requires a standard CPU/motherboard.

IF this old PBX system is in a computer, do you have the CPU type and/or motherboard information?

Does it have a keyboard/screen/mouse? Can you "log in" to it? Does it have a CD/DVD drive or USB port?

by **williamconley** » Mon Apr 11, 2011 6:20 am

So the goal is to use the existing PBX WITH Vicidial.

Complex method of not wasting the existing investment. Likely cost more than a flat-out replacement. (Now instead of just getting a Trunk Card for the Vicidial box, we have to ALSO get another card to interface with the legacy box and figure out how to signal match with it, then how to route calls from the old system through Vicidial ...).

But it is doable. I would suggest, however, that the process should begin without any of the legacy equipment involved. Get Vicidial up and running on the 6 trunks locally FIRST, and then work on integration. If this is done during off-hours, you'll have a parallel system that can be used. then we can work on getting the legacy system to recognize Vicidial and Vicidial to accept calls from it.

But seriously: Get vicidial online FIRST without the legacy system.

by **turiyain** » Mon Apr 11, 2011 6:25 am

Thanks for sending the image. Now it is clear that what to do. Kindly tell me the steps ..

Regards,

striker wrote:have a look at this picture it will solve all ur questions

http://img69.imageshack.us/i/epabxasterisk.jpg/

by **striker** » Mon Apr 11, 2011 6:31 am

step 1 => install goautodial /vicibox in a server

step 2 -> purchase a fxo gateway or fxo card ( 2 to 8 port is available in market withfxo and fxs combination)

step3 => configure the fxo card in the goautodial

step4 => connect the 2 telephone lines to the 2 ports of fxo port in fxo card or gateway

step 5 => connect another two ports of fxo card to the epabx fxs ports

now accrding to ur epabx extensions u need to create a dialplan in goautodial

so that all now u can make calls to pstn as well to epabx extensions vice versa

by **turiyain** » Mon Apr 11, 2011 7:52 am

Many many thanks to you. I was waiting for this answer. I will be back here to you soon. We have ordered the hardware as mentioned by your goodself.

With Regards,

VIjay TH

striker wrote:step 1 => install goautodial /vicibox in a server

step 2 -> purchase a fxo gateway or fxo card ( 2 to 8 port is available in market withfxo and fxs combination)

step3 => configure the fxo card in the goautodial

step4 => connect the 2 telephone lines to the 2 ports of fxo port in fxo card or gateway

step 5 => connect another two ports of fxo card to the epabx fxs ports

now accrding to ur epabx extensions u need to create a dialplan in goautodial

so that all now u can make calls to pstn as well to epabx extensions vice versa

by **gardo** » Tue Apr 12, 2011 5:55 pm

Great diagram and great instructions Striker!

by **turiyain** » Fri Apr 22, 2011 10:41 pm

Dear Sriker,

I have received my fxo cards (2 nos.) with one fxo port. I have installed both the cards and they are detected properly by the Box. Now i have two Land Line phone lines, there number are - (1) 5017539 (2) 5017525. To dial these number from out of station, there STD Code is - 0172 eg. 01725017539 etc. Now guide me my next steps. Your help is heatedly appreciated.

Kindly give steps for your words:

"now accrding to ur epabx extensions u need to create a dialplan in goautodial
so that all now u can make calls to pstn as well to epabx extensions vice versa"

With Regards,

turiyain wrote:Many many thanks to you. I was waiting for this answer. I will be back here to you soon. We have ordered the hardware as mentioned by your goodself.

With Regards,

VIjay TH

striker wrote:step 1 => install goautodial /vicibox in a server

step 2 -> purchase a fxo gateway or fxo card ( 2 to 8 port is available in market withfxo and fxs combination)

step3 => configure the fxo card in the goautodial

step4 => connect the 2 telephone lines to the 2 ports of fxo port in fxo card or gateway

step 5 => connect another two ports of fxo card to the epabx fxs ports

now accrding to ur epabx extensions u need to create a dialplan in goautodial

so that all now u can make calls to pstn as well to epabx extensions vice versa

by **striker** » Sun Apr 24, 2011 1:39 am

mention your card model

how many fxo and fxs ports it has

by **turiyain** » Sun Apr 24, 2011 11:18 pm

Thanks. The card is is AX100P (One FXO Port only) atcom.cn. This card is installed and configured in box. I have done it in elastix 2.0.3. Now i am able to make telephonic call through the box. But due to some issue in call centre module at my end, i want to do the same in goautodial 2.0 Final. Let me know if you need any other information.

With Regards,

Vijay Th

striker wrote:mention your card model

how many fxo and fxs ports it has

by **striker** » Mon Apr 25, 2011 12:32 am

hi vijay

have you configured the atcom card in goautdial , same like as you did in elastix.

i never handled the cards other than digium and sangoma cards.
so not sure how to configure the atcom cards.
so you follow the same method u did in elastix , in goautodial
and let me know .

or purchase a digium card or sangoma 4port FXS/FXO card.

by **turiyain** » Mon Apr 25, 2011 2:14 am

Dear Sir,

I have configured the card in goautodialnow. At hardware level all things are working fine and recognized by goautodial. Now what will be my next steps admin panel.

Regards

striker wrote:hi vijay

have you configured the atcom card in goautdial , same like as you did in elastix.

i never handled the cards other than digium and sangoma cards.
so not sure how to configure the atcom cards.
so you follow the same method u did in elastix , in goautodial
and let me know .

or purchase a digium card or sangoma 4port FXS/FXO card.

by **striker** » Mon Apr 25, 2011 2:33 am

1. go to vi /etc/asterisk/extension.conf
edit TRUNKX=zap/r1 to TRUNKX=DAHDI/g0 in global context
make sure what group u have u give to ur channel in chan_dahdi,conf

2. in default context add the following ( extension.conf)
exten => _888XXXXXX.,1,AGI(agi://127.0.0.1:4577/call_log)
exten => _888XXXXXX.,2,Dial(${TRUNKX}/${EXTEN:3},,tTor)
exten => _888XXXXXX.,3,Hangup
were 888 is the prefix while dialling and it will be descarded while dialling

3. now to go to ur admin=> campaign=> autodial prefix to 888
log in as agent and make a manual dial
(or)

register a softphone and dial a local no with 888 as prefix

4. For incomming ( i hope u wont get caller id for incomming )
go to vi /etc/asterisk/extension.conf
under trunkinbound context

exten => s,1,AGI(agi-DID_route.agi)

finally go to asterisk cli asterisk -vvvvvr
and type reload

now check the incomming and outgoing

by **turiyain** » Tue Apr 26, 2011 11:33 pm

Kindly tell me that what are the setup commands of FX Card to verify my setup.

striker wrote:1. go to vi /etc/asterisk/extension.conf
edit TRUNKX=zap/r1 to TRUNKX=DAHDI/g0 in global context
make sure what group u have u give to ur channel in chan_dahdi,conf

2. in default context add the following ( extension.conf)
exten => _888XXXXXX.,1,AGI(agi://127.0.0.1:4577/call_log)
exten => _888XXXXXX.,2,Dial(${TRUNKX}/${EXTEN:3},,tTor)
exten => _888XXXXXX.,3,Hangup
were 888 is the prefix while dialling and it will be descarded while dialling

3. now to go to ur admin=> campaign=> autodial prefix to 888
log in as agent and make a manual dial
(or)

register a softphone and dial a local no with 888 as prefix

4. For incomming ( i hope u wont get caller id for incomming )
go to vi /etc/asterisk/extension.conf
under trunkinbound context

exten => s,1,AGI(agi-DID_route.agi)

finally go to asterisk cli asterisk -vvvvvr
and type reload

now check the incomming and outgoing

by **turiyain** » Tue Apr 26, 2011 11:51 pm

turiyain wrote:Kindly tell me that what are the setup commands of FX Card to verify my setup. In my box under /etc/asterisk folder, there is no file named chan_dahdi.com.

striker wrote:1. go to vi /etc/asterisk/extension.conf
edit TRUNKX=zap/r1 to TRUNKX=DAHDI/g0 in global context
make sure what group u have u give to ur channel in chan_dahdi,conf

2. in default context add the following ( extension.conf)
exten => _888XXXXXX.,1,AGI(agi://127.0.0.1:4577/call_log)
exten => _888XXXXXX.,2,Dial(${TRUNKX}/${EXTEN:3},,tTor)
exten => _888XXXXXX.,3,Hangup
were 888 is the prefix while dialling and it will be descarded while dialling

3. now to go to ur admin=> campaign=> autodial prefix to 888
log in as agent and make a manual dial
(or)

register a softphone and dial a local no with 888 as prefix

4. For incomming ( i hope u wont get caller id for incomming )
go to vi /etc/asterisk/extension.conf
under trunkinbound context

exten => s,1,AGI(agi-DID_route.agi)

finally go to asterisk cli asterisk -vvvvvr
and type reload

now check the incomming and outgoing

by **striker** » Wed Apr 27, 2011 4:36 am

hi

even i dont understand why in goautodial this chan_dahdi.conf is not generating automatically
every time i need to manually create it and enter the details

you do this as you told u have already configured this card sucessfully in elastix
so copy the chan_dahdi.conf file from that sytem and copy it in goautodial
/etc/asterisk/chan_dahdi.conf
and in the last line of chan_dahdi.conf type this #include dahdi-channels.conf

once done type the following commands
dahdi_cfg -vvvvvvv ; post the result here if any error or no channesl shows

then go to asterisk cli
type module unload chan_dahdi.so
type module load chan_dahdi.so ; see the screen is there any error

then type dahdi show status
dahdi show channels

atlast post your feedback here

by **turiyain** » Wed Apr 27, 2011 5:16 am

Thanks, I have done it. Now i am able to make calls from my softphone through FX card. But the problem is when i make a call from my soft phone, it rings my mobile number. (1) I am not able to hear any voice. (2) When i disconnect the call from my mobile, still the land line number is busy and in the background not disconnecting. To disconnect the phone i have to restart the asterisk service, which is already disconnected from my mobile.

Your efforts are heartily appreciated.

striker wrote:hi

even i dont understand why in goautodial this chan_dahdi.conf is not generating automatically
every time i need to manually create it and enter the details

you do this as you told u have already configured this card sucessfully in elastix
so copy the chan_dahdi.conf file from that sytem and copy it in goautodial
/etc/asterisk/chan_dahdi.conf
and in the last line of chan_dahdi.conf type this #include dahdi-channels.conf

once done type the following commands
dahdi_cfg -vvvvvvv ; post the result here if any error or no channesl shows

then go to asterisk cli
type module unload chan_dahdi.so
type module load chan_dahdi.so ; see the screen is there any error

then type dahdi show status
dahdi show channels

atlast post your feedback here

by **striker** » Wed Apr 27, 2011 5:29 am

for voice issue u need to check wether you headphone is configured properly and in good working condition

for that disconnect

go to chan_dahdi.conf

enter this busydetect=yes

and reload the chan_dahdi.so and also asterisk

by **turiyain** » Wed Apr 27, 2011 6:07 am

(1) I am able to listen asterisk messages or beep from my head phone. So i am sure that there is no issue with headphone set.

(2) When i disconnect the call from my mobile. it is not updated in asterisk and it assume it is connected. Because if i try to make other call it gives the error of busy. And Call report tells that call are continued for log minutes. I am not able to disconnect the call from softphone. It already show disconnected while the call is active. The said changes in chan_dahdi.conf creating problem in call connecting. when the call is connected to my mobile dialed by soft phone, my sip phone gives message "abnormal call termination". and its disconnection option not available.

Hope now i am able tell the issue exactly.

striker wrote:for voice issue u need to check wether you headphone is configured properly and in good working condition

for that disconnect

go to chan_dahdi.conf

enter this busydetect=yes

and reload the chan_dahdi.so and also asterisk

by **striker** » Wed Apr 27, 2011 6:20 am

paste the content of the chan_dahdi.conf , dahdi-channels.conf , etc/dahdi/system.conf

dont paste that in this forum use the pastebin (http://pastebin.com/)

and post the link here

by **turiyain** » Thu Apr 28, 2011 10:48 pm

Sorry for delay. Last day i was on leave. Here is the link of pastebin:

http://pastebin.com/xCa7bMCL

With Regards, Waiting for your reply.

striker wrote:paste the content of the chan_dahdi.conf , dahdi-channels.conf , etc/dahdi/system.conf

dont paste that in this forum use the pastebin (http://pastebin.com/)

and post the link here

by **striker** » Thu Apr 28, 2011 11:07 pm

seems all are fine

only these two lines have u removed the " ; " before these lines and reload the dahdi drivers. in cli module reload chan_dahdi.so

;busydetect=yes
;busycount=3

by **turiyain** » Fri Apr 29, 2011 12:54 am

Hi Striker,

Thanks for your patience. I have solved the issue. There is a Linux Firewall, who was blocking sip port 5060 on gateway level. I allowed the port 5060 at LAN and WAN and problem disappeared. These is echo sound in between of conversation. But can i do for this issue. I am Centos Desktop 5.5 and ekiga as soft phone. I have properly configured the sound system. Tell me that where i am doing mistake. How can i add my second fxo card according to configuration. Both the card are detected properly.

Really you have done a great help for me. Due to which i am able to complete the task.

Kindly reply.

striker wrote:seems all are fine

only these two lines have u removed the " ; " before these lines and reload the dahdi drivers. in cli module reload chan_dahdi.so

;busydetect=yes
;busycount=3

by **striker** » Fri Apr 29, 2011 2:30 am

how many cards you have

how many ports each have

by **turiyain** » Fri Apr 29, 2011 10:49 pm

I have two cards & each card have only one port.

striker wrote:how many cards you have

how many ports each have

by **striker** » Sun May 01, 2011 11:53 pm

hi

in dahdi-channels.conf , u can see a line called group=

give 0 for both or 0 for first one and 1 for second one

and in extension.conf

TRUNKX=DAHDI/g0
TRUNKY=DAHDI/g1

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