Time Zone Dialing Dialing Issues

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Time Zone Dialing Dialing Issues

Postby sns227 » Thu Oct 20, 2011 10:05 am

I have my server set to USA CST. VD is set to -5GMT. When I load a list of 4000 numbers, the campaing says there are 3550 ready to dial. I assume that this is accounting for time zones that are too early to dial. When I start the campaign, it immediately dials USA PST which is too early to dial while im USA CST. Please see below hopper list. I would like to know what I (or VD ) is doing wrong to allow these PST numberst to be dialed. Any help will be greatly appreciated. Thank you, SNS

Live Current Hopper List 2011-10-20 09:39:37

---------- TOTALS
Total leads in hopper right now: 100

---------- LEADS IN HOPPER
+------+--------+-----------+------------+------------+-------+--------+-------+--------+-------+-------+
|ORDER |PRIORITY| LEAD ID | LIST ID | PHONE NUM | STATE | STATUS | COUNT | GMT | ALT | SOURCE|
+------+--------+-----------+------------+------------+-------+--------+-------+--------+-------+-------+
| 0 | 0 | 17946 | 107 | 3102151905 | MI | NEW | 0 | -7.00 | NONE | S |
| 1 | 0 | 19085 | 107 | 7022207544 | NV | NEW | 0 | -7.00 | NONE | S |
| 2 | 0 | 19086 | 107 | 7022971110 | NV | NEW | 0 | -7.00 | NONE | S |
| 3 | 0 | 19087 | 107 | 7023693332 | NV | NEW | 0 | -7.00 | NONE | S |
| 4 | 0 | 19088 | 107 | 7023822763 | NV | NEW | 0 | -7.00 | NONE | S |
| 5 | 0 | 19089 | 107 | 7024549393 | NV | NEW | 0 | -7.00 | NONE | S |
| 6 | 0 | 19090 | 107 | 7024566037 | NV | NEW | 0 | -7.00 | NONE | S |
| 7 | 0 | 19091 | 107 | 7024596363 | NV | NEW | 0 | -7.00 | NONE | S |
| 8 | 0 | 19092 | 107 | 7024922371 | NV | NEW | 0 | -7.00 | NONE | S |
| 9 | 0 | 19093 | 107 | 7026473215 | NV | NEW | 0 | -7.00 | NONE | S |
| 10 | 0 | 19094 | 107 | 7026478224 | NV | NEW | 0 | -7.00 | NONE | S |
| 11 | 0 | 19095 | 107 | 7026510282 | NV | NEW | 0 | -7.00 | NONE | S |
| 12 | 0 | 19096 | 107 | 7026565332 | NV | NEW | 0 | -7.00 | NONE | S |
| 13 | 0 | 19097 | 107 | 7027310357 | NV | NEW | 0 | -7.00 | NONE | S |
| 14 | 0 | 19098 | 107 | 7027940055 | NV | NEW | 0 | -7.00 | NONE | S |
| 15 | 0 | 19099 | 107 | 7028392614 | NV | NEW | 0 | -7.00 | NONE | S |
| 16 | 0 | 19100 | 107 | 7029822184 | NV | NEW | 0 | -7.00 | NONE | S |
| 17 | 0 | 19101 | 107 | 7755774862 | NV | NEW | 0 | -7.00 | NONE | S |
| 18 | 0 | 19102 | 107 | 7756738472 | NV | NEW | 0 | -7.00 | NONE | S |
| 19 | 0 | 19103 | 107 | 7757270285 | NV | NEW | 0 | -7.00 | NONE | S |
| 20 | 0 | 19104 | 107 | 7757271027 | NV | NEW | 0 | -7.00 | NONE | S |
| 21 | 0 | 19105 | 107 | 7757515159 | NV | NEW | 0 | -7.00 | NONE | S |
| 22 | 0 | 19106 | 107 | 7758280740 | NV | NEW | 0 | -7.00 | NONE | S |
| 23 | 0 | 19107 | 107 | 7758851845 | NV | NEW | 0 | -7.00 | NONE | S |
| 24 | 0 | 20016 | 107 | 9095746296 | TX | NEW | 0 | -7.00 | NONE | S |
| 25 | 0 | 20079 | 107 | 2068608615 | WA | NEW | 0 | -7.00 | NONE | S |
| 26 | 0 | 20080 | 107 | 2538741221 | WA | NEW | 0 | -7.00 | NONE | S |
| 27 | 0 | 20081 | 107 | 2539298618 | WA | NEW | 0 | -7.00 | NONE | S |
| 28 | 0 | 20083 | 107 | 4252552413 | WA | NEW | 0 | -7.00 | NONE | S |
| 29 | 0 | 20084 | 107 | 4257437091 | WA | NEW | 0 | -7.00 | NONE | S |
| 30 | 0 | 20085 | 107 | 5093889755 | WA | NEW | 0 | -7.00 | NONE | S |
| 31 | 0 | 20086 | 107 | 5094521877 | WA | NEW | 0 | -7.00 | NONE | S |
| 32 | 0 | 20087 | 107 | 5094530563 | WA | NEW | 0 | -7.00 | NONE | S |
| 33 | 0 | 20088 | 107 | 5095745287 | WA | NEW | 0 | -7.00 | NONE | S |
| 34 | 0 | 20089 | 107 | 5093828955 | WA | NEW | 0 | -7.00 | NONE | S |
| 35 | 0 | 20130 | 107 | 6238241210 | AZ | NEW | 0 | -7.00 | NONE | S |
| 36 | 0 | 20131 | 107 | 4804238032 | AZ | NEW | 0 | -7.00 | NONE | S |
| 37 | 0 | 20132 | 107 | 4805267814 | AZ | NEW | 0 | -7.00 | NONE | S |
| 38 | 0 | 20133 | 107 | 4809175639 | AZ | NEW | 0 | -7.00 | NONE | S |
| 39 | 0 | 20134 | 107 | 4809496534 | AZ | NEW | 0 | -7.00 | NONE | S |
| 40 | 0 | 20135 | 107 | 6022860448 | AZ | NEW | 0 | -7.00 | NONE | S |
| 41 | 0 | 20136 | 107 | 6028406708 | AZ | NEW | 0 | -7.00 | NONE | S |
| 42 | 0 | 20137 | 107 | 7757279803 | AZ | NEW | 0 | -7.00 | NONE | S |
| 43 | 0 | 20138 | 107 | 2134820268 | CA | NEW | 0 | -7.00 | NONE | S |
| 44 | 0 | 20140 | 107 | 3102044971 | CA | NEW | 0 | -7.00 | NONE | S |
| 45 | 0 | 20141 | 107 | 3102142729 | CA | NEW | 0 | -7.00 | NONE | S |
| 46 | 0 | 20142 | 107 | 3102153320 | CA | NEW | 0 | -7.00 | NONE | S |
| 47 | 0 | 20143 | 107 | 3102191173 | CA | NEW | 0 | -7.00 | NONE | S |

VERSION: 2.4-338a
BUILD: 110923-2043

Chassis Model: 813MTQ-520CB - 4x Hot-Swap HDD Bays
Processor 1: Intel Xeon E5506 Quad Core - 2.13Ghz, 4M Cache, 4.80GT/s QPI
Processor 2: Intel Xeon E5506 Quad Core - 2.13Ghz, 4M Cache, 4.80GT/s QPI
Memory: 8GB RAM
RAM Type: DDR3-1333 ECC Registered "x4"
Storage Drive 1: 500GB SATA 7,200RPM
sns227
 
Posts: 20
Joined: Fri Sep 02, 2011 11:33 am

Postby mflorell » Thu Oct 20, 2011 11:47 am

If you want your server set to USA CST you need to set the gmt offset to -6, not -5, that is EST. Take note of the message right next to that field that says "(Do NOT Adjust for DST)"
mflorell
Site Admin
 
Posts: 13869
Joined: Wed Jun 07, 2006 2:45 pm
Location: Florida

Postby sns227 » Thu Oct 20, 2011 12:25 pm

Thank you. I was told by several "experts" never to adjust that setting. PST is 2 hours behind CST. I assume making the adjustment you recommend would only adjust for 1 hour. Will changing it to -6GMT prevent calls to PST if I start dialing at 9:00AM CST?
sns227
 
Posts: 20
Joined: Fri Sep 02, 2011 11:33 am

Postby sns227 » Thu Oct 20, 2011 12:28 pm

Also, I ran into an issue where while the list said I had 3500 numbers to dial, I could not get any leads into the hopper. One of my advisors suggested that I change the setting from 9am-9pm dialing to 24 hour dialing and that solved the problem. Any feedback on what my problem is with regards to that? Thanks again
sns227
 
Posts: 20
Joined: Fri Sep 02, 2011 11:33 am

Postby mflorell » Thu Oct 20, 2011 8:22 pm

Well, what time zone is Linux and PHP on your server set to?
mflorell
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Location: Florida


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