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VICIDIAL: Agent Performance Detail                        2009-03-31 00:50:01
Time range: 2009-03-30 17:45:01 to 2009-03-30 23:59:59

---------- AGENTS Details -------------

CALL STATS BREAKDOWN:
+-----------------+----------+--------+---------+--------+--------+--------+--------+--------+--------+--------+--------+----------+----------+----------+----------+----------+----------+----------+----------+
| USER NAME       | ID       | CALLS  | TIME    | PAUSE  | PAUSAVG| WAIT   | WAITAVG| TALK   | TALKAVG| DISPO  | DISPAVG|     XFER |        N |      DNC |       C2 |       C1 |       B7 |       B6 |        A |
+-----------------+----------+--------+---------+--------+--------+--------+--------+--------+--------+--------+--------+----------+----------+----------+----------+----------+----------+----------+----------+
| ASHLEE SMITH    | 1552     |    192 |  322:04 |  10:19 |   0:03 | 148:24 |   0:46 | 154:36 |   0:48 |   8:45 |   0:03 |       29 |       87 |       23 |       16 |        6 |        6 |       23 |        2 |
| TROY JONES      | 2185     |    188 |  339:25 |  21:47 |   0:07 | 146:46 |   0:47 | 162:55 |   0:52 |   7:57 |   0:03 |       24 |       83 |       28 |       14 |       12 |       13 |       12 |        2 |
| MARGO JOHNSON   | 1984     |    175 |  357:44 |   5:24 |   0:02 | 139:36 |   0:48 | 200:19 |   1:09 |  12:25 |   0:04 |       29 |       43 |       17 |       12 |        8 |       30 |       36 |        0 |
| LYNETTE SMITH   | 1181     |    174 |  307:01 |  18:08 |   0:06 | 123:16 |   0:43 | 160:32 |   0:55 |   5:05 |   0:02 |       34 |       83 |       17 |        6 |        6 |        2 |       26 |        0 |
| LAWRENCE JONES  | 2306     |    163 |  350:16 |   3:59 |   0:01 | 141:14 |   0:52 | 200:45 |   1:14 |   4:18 |   0:02 |       23 |        2 |       11 |       11 |        6 |        2 |      108 |        0 |
| HARRY MILLER    | 2258     |    161 |  358:10 |  36:20 |   0:14 | 127:47 |   0:48 | 186:27 |   1:09 |   7:36 |   0:03 |       27 |       52 |       22 |        3 |        9 |       26 |        6 |       16 |
| MICHAEL SMITH   | 2069     |    154 |  331:48 |   6:47 |   0:03 | 130:23 |   0:51 | 186:36 |   1:13 |   8:02 |   0:03 |       25 |       21 |       33 |        6 |       11 |       18 |       15 |       25 |
| LARRY JONES     | 1934     |    142 |  258:36 |   0:23 |   0:00 | 125:28 |   0:53 | 123:23 |   0:52 |   9:22 |   0:04 |       17 |       56 |       13 |       14 |        8 |       33 |        0 |        1 |
| RACHEL JOHNSON  | 1831     |    125 |  239:04 |   2:54 |   0:01 | 119:32 |   0:57 | 111:20 |   0:53 |   5:18 |   0:03 |       16 |       58 |       13 |        5 |       10 |       10 |       11 |        2 |
+-----------------+----------+--------+---------+--------+--------+--------+--------+--------+--------+--------+--------+----------+----------+----------+----------+----------+----------+----------+----------+
|  TOTALS        AGENTS:9    |    1474|  2864:08|  106:01|   0:04 | 1202:26|   0:49 | 1486:53|   1:01 |   68:48|   0:03 |      224 |      485 |      177 |       87 |       76 |      140 |      237 |       48 |
+----------------------------+--------+---------+--------+--------+--------+--------+--------+--------+--------+--------+----------+----------+----------+----------+----------+----------+----------+----------+


PAUSE CODE BREAKDOWN:
+-----------------+----------+--------+--------+--------+  +----------+----------+
| USER NAME       | ID       | TOTAL  |NONPAUSE| PAUSE  |  |    LOGIN |          |
+-----------------+----------+--------+--------+--------+  +----------+----------+
| LYNETTE SMITH   | 1181     | 341:07 | 318:55 |  22:12 |  |     0:29 |    21:43 |
| ASHLEE SMITH    | 1552     | 326:41 | 316:18 |  10:23 |  |     0:15 |    10:08 |
| RACHEL JOHNSON  | 1831     | 246:32 | 237:28 |   9:04 |  |     3:47 |     5:17 |
| LARRY JONES     | 1934     | 275:46 | 266:04 |   9:42 |  |     0:20 |     9:22 |
| MARGO JOHNSON   | 1984     | 358:59 | 352:20 |   6:39 |  |     0:21 |     6:18 |
| MICHAEL SMITH   | 2069     | 334:38 | 325:01 |   9:37 |  |     6:47 |     2:50 |
| TROY JONES      | 2185     | 345:39 | 319:42 |  25:57 |  |     0:16 |    25:41 |
| HARRY MILLER    | 2258     | 359:20 | 322:28 |  36:52 |  |     0:19 |    36:33 |
| LAWRENCE JONES  | 2306     | 350:35 | 346:34 |   4:01 |  |     0:07 |     3:54 |
+-----------------+----------+--------+--------+--------+  +----------+----------+
|  TOTALS        AGENTS:9    | 2939:17| 2804:50|  134:27|  |    12:41 |   121:46 |
+----------------------------+--------+--------+--------+  +----------+----------+