Inbound DID Report 2010-01-12 05:43:17
Time range 8 days: 2010-01-04 00:00:00 to 2010-01-11 23:59:59
DID Summary:
+--------------------+--------------------------------+------------+------------+
| DID | DESCRIPTION | ROUTE | CALLS |
+--------------------+--------------------------------+------------+------------+
| 7275551211 | General Inbound | IN_GROUP | 197 |
| 7275551235 | Sales Inbound | IN_GROUP | 123 |
+--------------------+--------------------------------+------------+------------+
| TOTALS | 320 |
+------------------------------------------------------------------+------------+
Date Summary:
+-------------------------------------------+--------+
| SHIFT | |
| DATE-TIME RANGE | CALLS |
+-------------------------------------------+--------+
| 2010-01-04 00:00:00 - 2010-01-04 23:59:59 | 33 |
| 2010-01-05 00:00:00 - 2010-01-05 23:59:59 | 36 |
| 2010-01-06 00:00:00 - 2010-01-06 23:59:59 | 28 |
| 2010-01-07 00:00:00 - 2010-01-07 23:59:59 | 35 |
| 2010-01-08 00:00:00 - 2010-01-08 23:59:59 | 54 |
| 2010-01-09 00:00:00 - 2010-01-09 23:59:59 | 38 |
| 2010-01-10 00:00:00 - 2010-01-10 23:59:59 | 7 |
| 2010-01-11 00:00:00 - 2010-01-11 23:59:59 | 89 |
+-------------------------------------------+--------+
| TOTALS | 320 |
+-------------------------------------------+--------+
---------- HOLD TIME, CALL AND DROP STATS
GRAPH IN 15 MINUTE INCREMENTS OF AVERAGE HOLD TIME FOR CALLS TAKEN INTO THIS IN-GROUP
+-------------+-------------------------------------------------------------------------+-------+
| TIME | CALLS HANDLED | |
| 15 MIN INT |0 2 4 6 8 10 13 15 18 20 23 25 28 29| TOTAL |
+-------------+-------------------------------------------------------------------------+-------+
|+00:00-00:15+| | |
| 00:15-00:30 | | |
| 00:30-00:45 | | |
| 00:45-01:00 | | |
|+01:00-01:15+| | |
| 01:15-01:30 | | |
| 01:30-01:45 | | |
| 01:45-02:00 | | |
|+02:00-02:15+| | |
| 02:15-02:30 | | |
| 02:30-02:45 |****C | 1 |
| 02:45-03:00 | | |
|+03:00-03:15+| | |
| 03:15-03:30 | | |
| 03:30-03:45 | | |
| 03:45-04:00 | | |
|+04:00-04:15+| | |
| 04:15-04:30 | | |
| 04:30-04:45 | | |
| 04:45-05:00 | | |
|+05:00-05:15+| | |
| 05:15-05:30 | | |
| 05:30-05:45 | | |
| 05:45-06:00 | | |
|+06:00-06:15+|******C | 2 |
| 06:15-06:30 | | |
| 06:30-06:45 | | |
| 06:45-07:00 | | |
|+07:00-07:15+|****C | 1 |
| 07:15-07:30 | | |
| 07:30-07:45 | | |
| 07:45-08:00 | | |
|+08:00-08:15+|*********C | 3 |
| 08:15-08:30 |****C | 1 |
| 08:30-08:45 |****C | 1 |
| 08:45-09:00 |******C | 2 |
|+09:00-09:15+|****************C | 6 |
| 09:15-09:30 |****************************C | 11 |
| 09:30-09:45 |******************C | 7 |
| 09:45-10:00 |**************C | 5 |
|+10:00-10:15+|**************************C | 10 |
| 10:15-10:30 |***********C | 4 |
| 10:30-10:45 |***********C | 4 |
| 10:45-11:00 |****************C | 6 |
|+11:00-11:15+|*********************************C | 13 |
| 11:15-11:30 |*********************C | 8 |
| 11:30-11:45 |**************C | 5 |
| 11:45-12:00 |****************C | 6 |
|+12:00-12:15+|******C | 2 |
| 12:15-12:30 |***********C | 4 |
| 12:30-12:45 |*********************C | 8 |
| 12:45-13:00 |**************C | 5 |
|+13:00-13:15+|****************************C | 11 |
| 13:15-13:30 |**************C | 5 |
| 13:30-13:45 |****************************C | 11 |
| 13:45-14:00 |******C | 2 |
|+14:00-14:15+|***********C | 4 |
| 14:15-14:30 |******************C | 7 |
| 14:30-14:45 |*********************C | 8 |
| 14:45-15:00 |*********************C | 8 |
|+15:00-15:15+|*********************C | 8 |
| 15:15-15:30 |*********C | 3 |
| 15:30-15:45 |***********C | 4 |
| 15:45-16:00 |****************C | 6 |
|+16:00-16:15+|*********************C | 8 |
| 16:15-16:30 |*********C | 3 |
| 16:30-16:45 |***********C | 4 |
| 16:45-17:00 |******C | 2 |
|+17:00-17:15+|**************C | 5 |
| 17:15-17:30 |***********C | 4 |
| 17:30-17:45 |*********C | 3 |
| 17:45-18:00 |******C | 2 |
|+18:00-18:15+|***********C | 4 |
| 18:15-18:30 |******C | 2 |
| 18:30-18:45 |******C | 2 |
| 18:45-19:00 | | |
|+19:00-19:15+|****C | 1 |
| 19:15-19:30 |****C | 1 |
| 19:30-19:45 |****C | 1 |
| 19:45-20:00 |******C | 2 |
|+20:00-20:15+|***********C | 4 |
| 20:15-20:30 |****C | 1 |
| 20:30-20:45 |****C | 1 |
| 20:45-21:00 |******C | 2 |
|+21:00-21:15+|****C | 1 |
| 21:15-21:30 |**************C | 5 |
| 21:30-21:45 |****C | 1 |
| 21:45-22:00 |*********C | 3 |
|+22:00-22:15+|************************************************************************C| 29 |
| 22:15-22:30 |*********************************************C | 18 |
| 22:30-22:45 |***********C | 4 |
| 22:45-23:00 |***********C | 4 |
|+23:00-23:15+|***********C | 4 |
| 23:15-23:30 |******C | 2 |
| 23:30-23:45 |****C | 1 |
| 23:45-00:00 |***********C | 4 |
+-------------+-------------------------------------------------------------------------+-------+
| TOTAL | | 320 |
+-------------+-------------------------------------------------------------------------+-------+
Run Time: 0 seconds
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