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VICIDIAL: Auto-dial Closer Stats: |INBOUND2|          2009-03-30 23:59:42

Time range: 2009-03-30 00:00:00 to 2009-03-30 23:59:59

---------- TOTALS
Total calls taken in to this In-Group:              1278
Average Call Length for all Calls:                   261 seconds
Answered Calls:                                     1226  96%
Average queue time for Answered Calls:              5.22 seconds
Calls taken into the IVR for this In-Group:            0

---------- DROPS
Total DROP Calls:                                     51  4%               drop/answered: 4%
Average hold time for DROP Calls:                     16 seconds

---------- CUSTOM INDICATORS
GDE (Answered/Total calls taken in to this In-Group):  96%
ACR (Dropped/Answered):                                4%
TMR1 (Answered within 20 seconds/Answered):            93%
TMR2 (Answered within 30 seconds/Answered):            98%

---------- QUEUE STATS
Total Calls That entered Queue:                      370  29%
Average QUEUE Length for queue calls:              19.49 seconds
Average QUEUE Length across all calls:              5.64 seconds

---------- CALL HOLD TIME BREAKDOWN IN SECONDS
+-------------------------------------------------------------------------------------------+------------+
|     0     5    10    15    20    25    30    35    40    45    50    55    60    90   +90 | TOTAL      |
+-------------------------------------------------------------------------------------------+------------+
|   908    84    27    63    56    45    24    16    21     7     7     8     3     8     1 |       1278 |
+-------------------------------------------------------------------------------------------+------------+

---------- CALL DROP TIME BREAKDOWN IN SECONDS
+-------------------------------------------------------------------------------------------+------------+
|     0     5    10    15    20    25    30    35    40    45    50    55    60    90   +90 | TOTAL      |
+-------------------------------------------------------------------------------------------+------------+
|     1    14     7     9     5     4     6     1     1                 2           1       |         51 |
+-------------------------------------------------------------------------------------------+------------+

           CALL ANSWERED TIME AND PERCENT BREAKDOWN IN SECONDS
          +-------------------------------------------------------------------------------------------+------------+
          |     0     5    10    15    20    25    30    35    40    45    50    55    60    90   +90 | TOTAL      |
----------+-------------------------------------------------------------------------------------------+------------+
INTERVAL  |   906    70    20    54    51    41    18    15    20     7     7     6     3     7     1 |       1226 |
INT %     |   71%    5%    2%    4%    4%    3%    1%    1%    2%    1%    1%    0%    0%    1%    0% |            |
CUMULATIVE|   906   976   996  1050  1101  1142  1160  1175  1195  1202  1209  1215  1218  1225  1226 |       1226 |
CUM %     |   71%   76%   78%   82%   86%   89%   91%   92%   94%   94%   95%   95%   95%   96%   96% |            |
CUM ANS % |   74%   80%   81%   86%   90%   93%   95%   96%   97%   98%   99%   99%   99%  100%  100% |            |
----------+-------------------------------------------------------------------------------------------+------------+

---------- CALL HANGUP REASON STATS
+----------------------+------------+
| HANGUP REASON        | CALLS      |
+----------------------+------------+
| CALLER               |        368 |
| AGENT                |        857 |
| ABANDON              |         51 |
| NONE                 |          2 |
+----------------------+------------+
| TOTAL:               |       1278 |
+----------------------+------------+

---------- CALL STATUS STATS
+--------+----------------------+----------------------+------------+------------+----------+----------+
| STATUS | DESCRIPTION          | CATEGORY             | CALLS      | TOTAL TIME | AVG TIME |CALLS/HOUR|
+--------+----------------------+----------------------+------------+------------+----------+----------+
| A5     | No rebuttal State    | CONTACTS             |         45 |    1:54:48 |  0:02:33 |     0.49 |
| A6     | No Hold              | CONTACTS             |        123 |    2:21:01 |  0:01:09 |     1.33 |
| A8     | Verification Cancel  | CONTACTS             |        236 |   12:57:03 |  0:03:18 |     2.55 |
| DNC    | DO NOT CALL          | CONTACTS             |         16 |    0:47:40 |  0:02:59 |     0.17 |
| DROP   | Agent Not Available  | UNDEFINED            |         51 |    0:13:35 |  0:00:16 |     0.55 |
| G1     | SALE Value Plus      | CONTACTS             |        209 |   13:44:43 |  0:03:57 |     2.26 |
| G2     | SALE Value Plus and  | CONTACTS             |         86 |    8:05:55 |  0:05:39 |     0.93 |
| G3     | SALE Value Plus and  | CONTACTS             |         33 |    3:15:52 |  0:05:56 |     0.36 |
| G4     | SALE Value Plus - PH | CONTACTS             |        474 |  49:03:0-0 |  0:06:13 |     5.12 |
| INCALL | Lead Being Called    | CONTACTS             |          4 |    0:08:18 |  0:02:05 |     0.04 |
| QUEUE  | Lead To Be Called    | CONTACTS             |          1 |    0:00:00 |  0:00:00 |     0.01 |
+--------+----------------------+----------------------+------------+------------+----------+----------+
| TOTAL:                                               |       1278 |   92:31:55 |  0:04:21 |    13.81 |
+------------------------------------------------------+------------+------------+----------+----------+

---------- CUSTOM STATUS CATEGORY STATS
+----------------------+------------+--------------------------------+
| CATEGORY             | CALLS      | DESCRIPTION                    |
+----------------------+------------+--------------------------------+
| CONTACTS             |       1227 | Live Person Contacts           |
| NONDIALABLE          |          0 | Leads that cannot be dialed ag |
+----------------------+------------+--------------------------------+
| TOTAL                |       1227 |
+----------------------+------------+

---------- AGENT STATS
+--------------------------+------------+----------+--------+
| AGENT                    | CALLS      | TIME M   | AVRG M |
+--------------------------+------------+----------+--------+
| 1069   - DESMOND SMITH   |         70 |   313:34 |   4:29 |
| 1075   - STEVE JONES     |         42 |   177:16 |   4:13 |
| 1080   - SOPHIA JOHNSON  |         62 |   243:16 |   3:55 |
| 1091   - ISAIAH SMITH    |         26 |   161:00 |   6:12 |
| 1096   - NATHAN JONES    |         13 |    66:48 |   5:08 |
| 1149   - HARRY JOHNSON   |         19 |    54:51 |   2:53 |
| 1159   - DAVID SMITH     |         55 |   250:26 |   4:33 |
| 1232   - SHELLEY JONES   |         73 |   343:27 |   4:42 |
| 1346   - GEORGINA WILSON |          8 |    28:12 |   3:32 |
| 1406   - CHAD SMITH      |         77 |   342:40 |   4:27 |
| 1424   - JARRETT JONES   |         51 |   249:26 |   4:53 |
| 1625   - MELISSA SMITH   |         54 |   198:42 |   3:41 |
| 1731   - SERGIO JOHNSON  |         30 |    98:54 |   3:18 |
| 1741   - CORIN JAMES     |          1 |     4:53 |   4:53 |
| 1755   - LAURA SMITH     |         65 |   347:03 |   5:20 |
| 1762   - LEA JONES       |         89 |   364:24 |   4:06 |
| 1768   - CHRIS SMITH     |         32 |   191:26 |   5:59 |
| 1809   - ELIZABETH JONES |         18 |    92:36 |   5:09 |
| 1861   - BOB JOHNSON     |         74 |   384:54 |   5:12 |
| 1921   - MAX SMITH       |          5 |    18:54 |   3:47 |
| 2111   - CHRIS JONES     |          4 |     8:37 |   2:09 |
| 2123   - HARRY TAYLOR    |         18 |    88:30 |   4:55 |
| 2139   - BERNARD SMITH   |          1 |     3:54 |   3:54 |
| 2145   - SERENA WILSON   |         61 |   268:23 |   4:24 |
| 2174   - CHRIS JAMES     |         85 |   377:35 |   4:27 |
| 2183   - LINDA JONES     |         64 |   306:55 |   4:48 |
| 2212   - BRADLEY SMITH   |          2 |     4:31 |   2:16 |
| 2224   - BETHANY JOHNSON |          2 |    20:42 |  10:21 |
| 2246   - ANTHONY JONES   |          3 |    25:17 |   8:26 |
| 2248   - DEANA JOHNSON   |         44 |   228:38 |   5:12 |
| 2269   - ALEC SMITH      |         64 |   230:23 |   3:36 |
| 2302   - SANDRA WILSON   |          1 |     2:31 |   2:31 |
| 2310   - DARCIE JONES    |          1 |     3:29 |   3:29 |
| 2316   - LARRY JOHNSON   |          4 |    15:06 |   3:47 |
| 2324   - LYNN SMITH      |          2 |     4:44 |   2:22 |
| 2326   - DENNIS JONES    |          1 |     5:40 |   5:40 |
| 2333   - MICHAEL JAMES   |          2 |     4:01 |   2:01 |
| 2342   - NAFISA SMITH    |          2 |     6:42 |   3:21 |
+--------------------------+------------+----------+--------+
| TOTAL Agents:         38 |       1225 |  5538:20 |   4:31 |
+--------------------------+------------+----------+--------+

---------- TIME STATS


GRAPH IN 15 MINUTE INCREMENTS OF TOTAL CALLS TAKEN INTO THIS IN-GROUP
+------+-------------------------------------------------------------------------------------------------------+-------+-------+
| HOUR |0     2     5     7     10     13     16     18     21     24     27     30     33     36     39     41| DROPS | TOTAL |
+------+-------------------------------------------------------------------------------------------------------+-------+-------+
|+0800+|****X                                                                                                  | 0     | 1     |
|   15 |*****************************************************X                                                 | 0     | 21    |
|   30 |*****************************************************************************X                         | 0     | 31    |
|   45 |*******************************************************X                                               | 0     | 22    |
|+0900+|>>>D**********************************************************************X                            | 1     | 30    |
|   15 |>>>D***************************************************X                                               | 1     | 22    |
|   30 |>>>D*****************************************X                                                         | 1     | 18    |
|   45 |>>>D************************************************X                                                  | 1     | 21    |
|+1000+|**************************************************X                                                    | 0     | 20    |
|   15 |**************************************************************X                                        | 0     | 25    |
|   30 |>>>D********************************************************************X                              | 1     | 29    |
|   45 |************************************************X                                                      | 0     | 19    |
|+1100+|*****************************************X                                                             | 0     | 16    |
|   15 |>>>D************************************************X                                                  | 1     | 21    |
|   30 |>>>>>>>>>>D******************************************************************************************X | 4     | 41    |
|   45 |>>>>>>>>D***************************************************************X                              | 3     | 29    |
|+1200+|>>>>>D************************************************X                                                | 2     | 22    |
|   15 |>>>>>>>>>>D********************************************************************************X           | 4     | 37    |
|   30 |>>>>>>>>>>D***************************************************************X                            | 4     | 30    |
|   45 |>>>>>D*****************************************************X                                           | 2     | 24    |
|+1300+|***************************************************************************X                           | 0     | 30    |
|   15 |>>>D************************************************X                                                  | 1     | 21    |
|   30 |>>>>>>>>D*****************************************************************X                            | 3     | 30    |
|   45 |**************************X                                                                            | 0     | 10    |
|+1400+|**********************************************************************X                                | 0     | 28    |
|   15 |*****************************************************X                                                 | 0     | 21    |
|   30 |>>>D********************************************************X                                          | 1     | 24    |
|   45 |>>>D************************************************************X                                      | 1     | 26    |
|+1500+|>>>>>D*************************************************************************X                       | 2     | 32    |
|   15 |*********************************************X                                                         | 0     | 18    |
|   30 |>>>D**********************************************************X                                        | 1     | 25    |
|   45 |>>>D*****************************************************************X                                 | 1     | 28    |
|+1600+|>>>D********************************************************X                                          | 1     | 24    |
|   15 |************************************************X                                                      | 0     | 19    |
|   30 |******X                                                                                                | 0     | 2     |
|   45 |                                                                                                       |       |
|+1700+|*********X                                                                                             | 0     | 3     |
|   15 |>>>>>D*****************************************************X                                           | 2     | 24    |
|   30 |**************************************X                                                                | 0     | 15    |
|   45 |*******************************************X                                                           | 0     | 17    |
|+1800+|****************************X                                                                          | 0     | 11    |
|   15 |>>>D**********************************************X                                                    | 1     | 20    |
|   30 |>>>D*****************************************X                                                         | 1     | 18    |
|   45 |*****************************************X                                                             | 0     | 16    |
|+1900+|>>>D**********************************************X                                                    | 1     | 20    |
|   15 |*****************************************************X                                                 | 0     | 21    |
|   30 |>>>>>D*****************************************************************X                               | 2     | 29    |
|   45 |**************************************X                                                                | 0     | 15    |
|+2000+|>>>D*****************************************************************X                                 | 1     | 28    |
|   15 |*******************************************************************X                                   | 0     | 27    |
|   30 |************************************************************X                                          | 0     | 24    |
|   45 |>>>D***************************************************X                                               | 1     | 22    |
|+2100+|>>>D***************************************************X                                               | 1     | 22    |
|   15 |*********************************************X                                                         | 0     | 18    |
|   30 |>>>D***************************************************X                                               | 1     | 22    |
|   45 |>>>>>D************************************************X                                                | 2     | 22    |
|+2200+|>>>>>D*******************************************X                                                     | 2     | 20    |
|   15 |************************************************X                                                      | 0     | 19    |
|   30 |*******************************************X                                                           | 0     | 17    |
|   45 |****************************X                                                                          | 0     | 11    |
+------+-------------------------------------------------------------------------------------------------------+-------+-------+


---------- CALL ANSWERED TIME BREAKDOWN IN SECONDS
+------+-------------------------------------------------------------------------------------------+------------+
| HOUR |     0     5    10    15    20    25    30    35    40    45    50    55    60    90   +90 | TOTAL      |
+------+-------------------------------------------------------------------------------------------+------------+
|+0000+|     -     -     -     -     -     -     -     -     -     -     -     -     -     -     - |          0 |
|   15 |     -     -     -     -     -     -     -     -     -     -     -     -     -     -     - |          0 |
|   30 |     -     -     -     -     -     -     -     -     -     -     -     -     -     -     - |          0 |
|   45 |     -     -     -     -     -     -     -     -     -     -     -     -     -     -     - |          0 |
|+0100+|     -     -     -     -     -     -     -     -     -     -     -     -     -     -     - |          0 |
|   15 |     -     -     -     -     -     -     -     -     -     -     -     -     -     -     - |          0 |
|   30 |     -     -     -     -     -     -     -     -     -     -     -     -     -     -     - |          0 |
|   45 |     -     -     -     -     -     -     -     -     -     -     -     -     -     -     - |          0 |
|+0200+|     -     -     -     -     -     -     -     -     -     -     -     -     -     -     - |          0 |
|   15 |     -     -     -     -     -     -     -     -     -     -     -     -     -     -     - |          0 |
|   30 |     -     -     -     -     -     -     -     -     -     -     -     -     -     -     - |          0 |
|   45 |     -     -     -     -     -     -     -     -     -     -     -     -     -     -     - |          0 |
|+0300+|     -     -     -     -     -     -     -     -     -     -     -     -     -     -     - |          0 |
|   15 |     -     -     -     -     -     -     -     -     -     -     -     -     -     -     - |          0 |
|   30 |     -     -     -     -     -     -     -     -     -     -     -     -     -     -     - |          0 |
|   45 |     -     -     -     -     -     -     -     -     -     -     -     -     -     -     - |          0 |
|+0400+|     -     -     -     -     -     -     -     -     -     -     -     -     -     -     - |          0 |
|   15 |     -     -     -     -     -     -     -     -     -     -     -     -     -     -     - |          0 |
|   30 |     -     -     -     -     -     -     -     -     -     -     -     -     -     -     - |          0 |
|   45 |     -     -     -     -     -     -     -     -     -     -     -     -     -     -     - |          0 |
|+0500+|     -     -     -     -     -     -     -     -     -     -     -     -     -     -     - |          0 |
|   15 |     -     -     -     -     -     -     -     -     -     -     -     -     -     -     - |          0 |
|   30 |     -     -     -     -     -     -     -     -     -     -     -     -     -     -     - |          0 |
|   45 |     -     -     -     -     -     -     -     -     -     -     -     -     -     -     - |          0 |
|+0600+|     -     -     -     -     -     -     -     -     -     -     -     -     -     -     - |          0 |
|   15 |     -     -     -     -     -     -     -     -     -     -     -     -     -     -     - |          0 |
|   30 |     -     -     -     -     -     -     -     -     -     -     -     -     -     -     - |          0 |
|   45 |     -     -     -     -     -     -     -     -     -     -     -     -     -     -     - |          0 |
|+0700+|     -     -     -     -     -     -     -     -     -     -     -     -     -     -     - |          0 |
|   15 |     -     -     -     -     -     -     -     -     -     -     -     -     -     -     - |          0 |
|   30 |     -     -     -     -     -     -     -     -     -     -     -     -     -     -     - |          0 |
|   45 |     -     -     -     -     -     -     -     -     -     -     -     -     -     -     - |          0 |
|+0800+|     1     -     -     -     -     -     -     -     -     -     -     -     -     -     - |          1 |
|   15 |    16     1     -     1     -     2     1     -     -     -     -     -     -     -     - |         21 |
|   30 |    24     1     -     2     2     2     -     -     -     -     -     -     -     -     - |         31 |
|   45 |    17     3     -     -     -     2     -     -     -     -     -     -     -     -     - |         22 |
|+0900+|    15     1     1     1     2     -     1     1     3     1     -     2     -     1     - |         29 |
|   15 |    20     1     -     -     -     -     -     -     -     -     -     -     -     -     - |         21 |
|   30 |    16     -     -     1     -     -     -     -     -     -     -     -     -     -     - |         17 |
|   45 |    18     1     1     -     -     -     -     -     -     -     -     -     -     -     - |         20 |
|+1000+|    18     1     -     1     -     -     -     -     -     -     -     -     -     -     - |         20 |
|   15 |    20     1     1     -     1     2     -     -     -     -     -     -     -     -     - |         25 |
|   30 |    11     5     1     4     1     1     -     3     -     -     1     1     -     -     - |         28 |
|   45 |    19     -     -     -     -     -     -     -     -     -     -     -     -     -     - |         19 |
|+1100+|    16     -     -     -     -     -     -     -     -     -     -     -     -     -     - |         16 |
|   15 |    15     2     -     1     -     -     -     -     -     -     2     -     -     -     - |         20 |
|   30 |    19     6     1     1     2     2     1     2     3     -     -     -     -     -     - |         37 |
|   45 |    20     -     -     2     -     1     -     -     2     -     -     -     -     1     - |         26 |
|+1200+|    17     -     -     -     -     1     -     -     -     -     -     -     1     1     - |         20 |
|   15 |    19     2     1     1     1     2     -     1     2     2     -     1     -     1     - |         33 |
|   30 |     8     3     1     2     2     2     1     3     -     1     1     -     -     1     1 |         26 |
|   45 |    21     -     -     -     -     1     -     -     -     -     -     -     -     -     - |         22 |
|+1300+|    22     1     1     2     -     -     1     1     1     -     1     -     -     -     - |         30 |
|   15 |    17     2     -     1     -     -     -     -     -     -     -     -     -     -     - |         20 |
|   30 |    17     3     -     1     1     4     1     -     -     -     -     -     -     -     - |         27 |
|   45 |     9     -     -     -     -     1     -     -     -     -     -     -     -     -     - |         10 |
|+1400+|    20     2     -     -     3     -     -     1     1     -     1     -     -     -     - |         28 |
|   15 |    21     -     -     -     -     -     -     -     -     -     -     -     -     -     - |         21 |
|   30 |    21     -     -     1     -     -     -     -     1     -     -     -     -     -     - |         23 |
|   45 |    22     1     -     -     2     -     -     -     -     -     -     -     -     -     - |         25 |
|+1500+|    13     3     1     4     5     2     -     -     -     1     -     1     -     -     - |         30 |
|   15 |    16     1     1     -     -     -     -     -     -     -     -     -     -     -     - |         18 |
|   30 |    20     2     -     2     -     -     -     -     -     -     -     -     -     -     - |         24 |
|   45 |    23     -     -     -     -     -     -     -     1     1     -     -     1     1     - |         27 |
|+1600+|    20     -     2     1     -     -     -     -     -     -     -     -     -     -     - |         23 |
|   15 |    15     1     1     2     -     -     -     -     -     -     -     -     -     -     - |         19 |
|   30 |     2     -     -     -     -     -     -     -     -     -     -     -     -     -     - |          2 |
|   45 |     -     -     -     -     -     -     -     -     -     -     -     -     -     -     - |          0 |
|+1700+|     3     -     -     -     -     -     -     -     -     -     -     -     -     -     - |          3 |
|   15 |    18     -     1     -     1     1     1     -     -     -     -     -     -     -     - |         22 |
|   30 |    12     1     -     -     1     1     -     -     -     -     -     -     -     -     - |         15 |
|   45 |    13     1     -     2     1     -     -     -     -     -     -     -     -     -     - |         17 |
|+1800+|    10     -     -     1     -     -     -     -     -     -     -     -     -     -     - |         11 |
|   15 |    10     2     1     3     1     2     -     -     -     -     -     -     -     -     - |         19 |
|   30 |    15     1     -     1     -     -     -     -     -     -     -     -     -     -     - |         17 |
|   45 |    15     -     -     -     -     -     1     -     -     -     -     -     -     -     - |         16 |
|+1900+|    13     2     -     1     1     2     -     -     -     -     -     -     -     -     - |         19 |
|   15 |    20     -     -     -     1     -     -     -     -     -     -     -     -     -     - |         21 |
|   30 |    16     -     -     2     2     1     1     -     2     1     1     -     1     -     - |         27 |
|   45 |    11     3     -     -     1     -     -     -     -     -     -     -     -     -     - |         15 |
|+2000+|    15     1     1     3     4     1     1     1     -     -     -     -     -     -     - |         27 |
|   15 |    13     3     1     1     3     4     1     1     -     -     -     -     -     -     - |         27 |
|   30 |    19     3     1     -     1     -     -     -     -     -     -     -     -     -     - |         24 |
|   45 |    12     4     -     2     2     -     -     1     -     -     -     -     -     -     - |         21 |
|+2100+|    13     1     1     -     4     -     1     -     1     -     -     -     -     -     - |         21 |
|   15 |    16     -     -     -     1     -     -     -     -     -     -     -     -     1     - |         18 |
|   30 |    14     -     -     2     1     1     1     -     -     -     -     1     -     -     - |         20 |
|   45 |    15     1     1     1     2     -     -     -     -     -     -     -     -     -     - |         20 |
|+2200+|    14     -     -     -     1     -     3     -     -     -     -     -     -     -     - |         18 |
|   15 |    11     1     -     2     1     2     2     -     -     -     -     -     -     -     - |         19 |
|   30 |    13     -     -     2     -     -     -     -     2     -     -     -     -     -     - |         17 |
|   45 |     7     2     -     -     -     1     -     -     1     -     -     -     -     -     - |         11 |
|+2300+|     -     -     -     -     -     -     -     -     -     -     -     -     -     -     - |          0 |
|   15 |     -     -     -     -     -     -     -     -     -     -     -     -     -     -     - |          0 |
|   30 |     -     -     -     -     -     -     -     -     -     -     -     -     -     -     - |          0 |
|   45 |     -     -     -     -     -     -     -     -     -     -     -     -     -     -     - |          0 |
|+2400+|     -     -     -     -     -     -     -     -     -     -     -     -     -     -     - |          0 |
+------+-------------------------------------------------------------------------------------------+------------+
|TOTALS|                                                                                           |       1226 |
+------+-------------------------------------------------------------------------------------------+------------+

Run Time: 1 seconds