Inbound Summary Hourly Report: |INBOUND| 2010-01-12 05:38:55
---------- MULTI-GROUP BREAKDOWN:
+------------------------------------------+--------+--------+-----------+---------+-----------+---------+---------+--------+
| | | | | | TOTAL | AVERAGE | MAXIMUM | TOTAL |
| | TOTAL | TOTAL | TOTAL | AVERAGE | QUEUE | QUEUE | QUEUE | ABANDON|
| IN-GROUP | CALLS | ANSWER | TALK | TALK | TIME | TIME | TIME | CALLS |
+------------------------------------------+--------+--------+-----------+---------+-----------+---------+---------+--------+
| INBOUND - Inbound Calls | 486 | 448 | 7:59:36 | 1:04 | 27:32 | 0:03 | 1:21 | 38 |
+------------------------------------------+--------+--------+-----------+---------+-----------+---------+---------+--------+
| TOTALS In-Groups: 1 | 486 | 448 | 7:59:36 | 1:04 | 27:32 | 0:03 | 1:21 | 38 |
+------------------------------------------+--------+--------+-----------+---------+-----------+---------+---------+--------+
---------- INBOUND - Inbound Calls HOURLY BREAKDOWN:
+------+--------+--------+-----------+---------+-----------+---------+---------+--------+
| | | | | | TOTAL | AVERAGE | MAXIMUM | TOTAL |
| | TOTAL | TOTAL | TOTAL | AVERAGE | QUEUE | QUEUE | QUEUE | ABANDON|
| HOUR | CALLS | ANSWER | TALK | TALK | TIME | TIME | TIME | CALLS |
+------+--------+--------+-----------+---------+-----------+---------+---------+--------+
| 0 | 1 | 0 | 0:00 | 0:00 | 0:00 | 0:00 | 0:00 | 1 |
| 1 | 0 | 0 | 0:00 | 0:00 | 0:00 | 0:00 | 0:00 | 0 |
| 2 | 0 | 0 | 0:00 | 0:00 | 0:00 | 0:00 | 0:00 | 0 |
| 3 | 3 | 0 | 0:00 | 0:00 | 0:00 | 0:00 | 0:00 | 3 |
| 4 | 0 | 0 | 0:00 | 0:00 | 0:00 | 0:00 | 0:00 | 0 |
| 5 | 1 | 0 | 0:00 | 0:00 | 0:00 | 0:00 | 0:00 | 1 |
| 6 | 1 | 0 | 0:00 | 0:00 | 0:00 | 0:00 | 0:00 | 1 |
| 7 | 4 | 0 | 0:00 | 0:00 | 0:00 | 0:00 | 0:00 | 4 |
| 8 | 53 | 50 | 56:30 | 1:08 | 4:30 | 0:05 | 0:50 | 3 |
| 9 | 41 | 39 | 56:55 | 1:28 | 2:27 | 0:04 | 0:29 | 2 |
| 10 | 34 | 33 | 26:57 | 0:49 | 1:41 | 0:03 | 0:21 | 1 |
| 11 | 49 | 49 | 44:54 | 0:55 | 3:04 | 0:04 | 0:55 | 0 |
| 12 | 31 | 31 | 32:01 | 1:02 | 2:06 | 0:04 | 0:33 | 0 |
| 13 | 29 | 28 | 35:18 | 1:16 | 2:41 | 0:06 | 1:21 | 1 |
| 14 | 33 | 33 | 49:54 | 1:31 | 2:43 | 0:05 | 1:08 | 0 |
| 15 | 60 | 60 | 35:29 | 0:35 | 1:53 | 0:02 | 0:23 | 0 |
| 16 | 50 | 50 | 27:30 | 0:33 | 1:38 | 0:02 | 0:33 | 0 |
| 17 | 31 | 28 | 41:53 | 1:30 | 2:21 | 0:05 | 0:36 | 3 |
| 18 | 21 | 19 | 27:34 | 1:27 | 1:31 | 0:04 | 0:30 | 2 |
| 19 | 17 | 16 | 26:30 | 1:39 | 0:58 | 0:03 | 0:19 | 1 |
| 20 | 13 | 12 | 18:11 | 1:31 | 0:00 | 0:00 | 0:00 | 1 |
| 21 | 6 | 0 | 0:00 | 0:00 | 0:00 | 0:00 | 0:00 | 6 |
| 22 | 5 | 0 | 0:00 | 0:00 | 0:00 | 0:00 | 0:00 | 5 |
| 23 | 3 | 0 | 0:00 | 0:00 | 0:00 | 0:00 | 0:00 | 3 |
+------+--------+--------+-----------+---------+-----------+---------+---------+--------+
|TOTALS| 486 | 448 | 7:59:36 | 1:04 | 27:32 | 0:03 | 1:21 | 38 |
+------+--------+--------+-----------+---------+-----------+---------+---------+--------+
Run Time: 0 seconds
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