LOG TABLE DESCRIPTIONS DOC Started: 2016-11-14 Updated: 2016-11-14 This document is meant for reference only, and it may not contain all log tables. call_log - log of Asterisk inbound and outbound calls. Not necessarily accurate for call totals within VICIdial callcard_log - Details involving the optional calling card module. live_inbound_log - Logs of calls as they enter Call Menus. park_log - Logs calls parked by agents. recording_log - log for all recordings made within VICIdial or Asterisk. user_call_log - manual dial calls placed in agent screen, includes 3way calls vicidial_admin_log - Changes made through the admin interface. vicidial_agent_log - Agent activity through the agent interface. vicidial_agent_skip_log - Logs leads agent skipped in manual preview dial mode. vicidial_ajax_log - Special debugging log for agent screen AJAX which must be enabled in System Settings. vicidial_api_log - Log of all Agent and Non-Agent API calls to the system. vicidial_carrier_log - Details about outbound calls, used in the carrier response log report. vicidial_chat_log - Log of converstaions via optional chat module. vicidial_closer_log - Contains logs for all ViciDial inbound calls that entered an In-Group(queue). vicidial_cpd_log - Logs CPD responses if using Sangoma CPD(Lyra). vicidial_dial_log - Logs outbound call information, similar to vicidial_log but contains more info for troubleshooting, including outgoing CID. vicidial_did_agent_log - Only populated if "DID Agent Log" is enabled in system settings, will log the user that received a call from a DID vicidial_did_log - Logs of all inbound calls as they came into the system vicidial_dnc_log - Logs adding/deleting from the DNC lists. vicidial_dnccom_filter_log - Log for the optional DNC.com integration. vicidial_dtmf_log - Logs DTMF received within Asterisk. vicidial_email_log - Log of inbound/reply emails. vicidial_grab_call_log - Logs the agent grabs of calls waiting in queue vicidial_lead_search_log - Logs of agent lead search events. vicidial_list_update_log - Logs the optional list update process(which has to be manually set up on server) vicidial_log - Contains logs for all ViciDial-initiated outbound calls, much more information than call_log, and more accurate. vicidial_log_extended - Full caller_code and URL trigger information for inbound and outbound calls. vicidial_log_noanswer - Only populated if "No-Answer Log" is enabled in system settings, will log no-answer calls vicidial_manager_chat_log - Log of manager to agent chats. vicidial_monitor_log - Will log agent monitoring sessions that use the monitoring AGI script vicidial_nanpa_filter_log - Logs filtering processes of the optionaly NANPA cellphone filtering, if enabled on your system vicidial_outbound_ivr_log - Will log call menu entries from outbound auto-dial survey calls vicidial_process_trigger_log - There is a process triggering feature on the back end, this logs those actions vicidial_qc_agent_log - Log for quality control module vicidial_recording_access_log - Logs who accessed or attempted to access recordings, if that System Setting feature is enabled. vicidial_remote_agent_log - logs calls taken by remote agents. vicidial_report_log - Logs who ran a report, how long it took, etc. vicidial_timeclock_audit_log - This is separate from the timeclock and logs all clock punches, is not altered if a manager alters a timeclock entry vicidial_timeclock_log - Log for the timeclock, i.e. punching in/out. vicidial_url_log - Used by the URL report, logs URL responses and other details from URL calls initiated by VICIdial (i.e. dispo call url) vicidial_user_closer_log - logs the closer(in-group) selections by the agents in the agent screen. vicidial_user_log - Logs agent screen login and logout activity. vicidial_user_territory_log - Logs the Territory selections by the agents in the agent screen. vicidial_xfer_log - logs of transfers of calls from ViciDial agents to other in-groups(queues)