INBOUND LOCAL CALL TIME

[lgonzalez]

Pura vida.

I have a doubt, my CLOSER campaign is working great except for Local Call Time. I created my Call Time, default is from 800 to 1300, part time campaign. But I call after 1 pm and the call is taken normally even the agents logged in normally to the campaign.

asterisk:/# date
Fri Apr 13 17:46:36 CST 2007

My goal is to put a message when the call is out of time.

Any suggestions?

Thanks.

[mflorell]

Local Call times are only in effect for outbound dialing. Currently there is no method for restricting inbound calls by time.

[enjay]

If there is no way of restricting inbound calls would it break something if you were to modifying the dial-plan and add some time based conditions i.e. 8-5 run the agi script otherwise play a specified message and drop to a voicemail.

-Art

[mflorell]

That is the recommended method right now. For 2.0.4 I am rewriting a lot of the inbound processing and it will use the VICIDIAL local call settings when I am finished.

[enjay]

As far as inbounds go, any idea why VICIDIAL would create a new record for a record that already exists..

i.e. I have a lead that exists in my database but when that lead calls in with the same matching number as the one in the database it creates a new entry with all blank data instead of pulling up the existing lead information.

[mflorell]

Are you using the CID or the CIDlookup AGI script?