PREDICTIVE DIALLING ALL NUMBERS PER LEAD

[dennis]

Good day,

I just want to ask if this can be done. 1 lead or 1 dialable lead has multiple numbers, can a predictive dialing call all this number first before calling the next lead? AFAIK, system in predictive dials 1 number per lead. Example, the lead has given office number, residential number and personal number. System will dial first the office, if the result is unsuccessful, it will dial the residential again if this is unsuccessful again it will call the personal number. Can this be done? How? Could you please give me an instruction?

Thank you in advance

[carpenox]

Yes you can alt dial up to 6 numbers now I believe, here is more info:

https://vicidial.org/docs/ALTERNATE_NUMBER_DIALING.txt

Chris

[williamconley]

You can also use EXTENDED (unlimited numbers for one lead) and MULTI-LEAD (linking leads to each other for multiple contacts at the same client)

Short explanation from the (?) next to alt-number-dialing on the campaign

Auto Alt-Number Dialing [X]
This setting is used to automatically dial alternate number fields while dialing in the RATIO and ADAPT dial methods when there is no contact at the main phone number for a lead, the statuses to trigger alt dial can be set in the Auto Alt Dial page.

This setting is not used by the MANUAL dial method.

EXTENDED alternate numbers are numbers loaded into the system outside of the standard lead information screen. Using EXTENDED you can have hundreds of phone numbers for a single customer record.

Using MULTI_LEAD allows you to use a separate lead for each number on a customer account that all share a common vendor_lead_code, and the type of phone number for each is defined with a label in the Owner field. This option will disable some options on the Modify Campaign screen and show a link to the Multi-Alt Settings page which allows you to set which phone number types, defined by the label of each lead, will be dialed and in what order. This will create a special lead filter and will alter the Rank field of all of the leads inside the lists set to this campaign in order to call them in the order you have specified.