How to activate Remote Agent Listing by setting on/off hours

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How to activate Remote Agent Listing by setting on/off hours

Postby pandzkilla » Sat Mar 07, 2020 4:51 pm

Hi All

We have remote agents list dialing 20 lines smoothly and loaded with 200k leads.

My problem - how to set an automatic trigger to turn ON the list and turn OFF at the desired time, since we're doing it manually to prevent it from dialling during off hours.


Any suggestions would help.


TIA
OS: Amazon Linux 2 AMI
Kernel Version: 5.10.173-154.642.amzn2.x86_64
Version: 2.14-853a
Build: 220328-1420
Asterisk: 13.29.2
Dahdi: DAHDI Version: 3.1.0-12-g5c840cf Echo Canceller:
SVN Version: 3593
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Re: How to activate Remote Agent Listing by setting on/off h

Postby williamconley » Sat Mar 07, 2020 11:20 pm

That is not presently a feature of Vicidail. Probably because it's too easy to write a sql query to change a remote agent between ACTIVE and INACTIVE at specific times.

Most, however, change the remote agents to INACTIVE automatically, but reserve ACTIVE for a manual change at the start of shift by a manager to avoid activation when there is nobody in the room during any unusual staffing incidents.
Vicidial Installation and Repair, plus Hosting and Colocation
Newest Product: Vicidial Agent Only Beep - Beta
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Re: How to activate Remote Agent Listing by setting on/off h

Postby pandzkilla » Sun Mar 08, 2020 10:18 pm

Hi Sirs,

Do you have a sample in place.
OS: Amazon Linux 2 AMI
Kernel Version: 5.10.173-154.642.amzn2.x86_64
Version: 2.14-853a
Build: 220328-1420
Asterisk: 13.29.2
Dahdi: DAHDI Version: 3.1.0-12-g5c840cf Echo Canceller:
SVN Version: 3593
pandzkilla
 
Posts: 5
Joined: Thu Jan 31, 2019 12:01 pm

Re: How to activate Remote Agent Listing by setting on/off h

Postby williamconley » Sun Mar 08, 2020 11:05 pm

lots of places have timed msyql queries implemented.

are you familiar with crontab -e? how to create a timed event?
Vicidial Installation and Repair, plus Hosting and Colocation
Newest Product: Vicidial Agent Only Beep - Beta
http://www.PoundTeam.com # 352-269-0000 # +44(203) 769-2294
williamconley
 
Posts: 20018
Joined: Wed Oct 31, 2007 4:17 pm
Location: Davenport, FL (By Disney!)

Re: How to activate Remote Agent Listing by setting on/off h

Postby pandzkilla » Mon Mar 09, 2020 9:55 am

Got it, Thanks so via cron.
OS: Amazon Linux 2 AMI
Kernel Version: 5.10.173-154.642.amzn2.x86_64
Version: 2.14-853a
Build: 220328-1420
Asterisk: 13.29.2
Dahdi: DAHDI Version: 3.1.0-12-g5c840cf Echo Canceller:
SVN Version: 3593
pandzkilla
 
Posts: 5
Joined: Thu Jan 31, 2019 12:01 pm


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