SIP extension Closer

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SIP extension Closer

Postby Zaraab » Mon Jun 29, 2020 4:44 pm

I want my agents to be able to transfer calls to the closers, where as my closers will only use the sip phone rather than login into the vicidial through a closer group, plz advise how to achieve that
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Re: SIP extension Closer

Postby carpenox » Mon Jun 29, 2020 4:54 pm

this is done through the campaign detail settings. Have you checked through the manager manual?
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Re: SIP extension Closer

Postby Zaraab » Mon Jun 29, 2020 4:59 pm

carpenox wrote:this is done through the campaign detail settings. Have you checked through the manager manual?


I have checked the manager manual which is the free one.

im using vicibox 9, i just want to know how to do the settings so that my agents can transfer calls to SIP extensions used by the closer
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Re: SIP extension Closer

Postby carpenox » Mon Jun 29, 2020 5:07 pm

OK so the way i do it is by setting the inbound campaign for directagent queue to the sip extension and pre-populating the presets in campaign for outbound. then u can hit transfer conf and then local closer. you have to change certain settings to Y such as inbound and transfer and its a little more than that but its kinda common sense if u read the ?s
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Re: SIP extension Closer

Postby Zaraab » Mon Jun 29, 2020 5:18 pm

carpenox wrote:OK so the way i do it is by setting the inbound campaign for directagent queue to the sip extension and pre-populating the presets in campaign for outbound. then u can hit transfer conf and then local closer. you have to change certain settings to Y such as inbound and transfer and its a little more than that but its kinda common sense if u read the ?s


thanks u so much for the sharing, I would request ur kind, so that if u could just explain a bit clear?

Suppose i have an inbound or outbound campaign, and I have extensions say for example 1001, 1002... Now all i want is, that i want the agents of the inbound and outbound campaign to be able to transfer their calls to extension 1001 or 1002 through blind transfer or dial with customer.

Thanks.
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INSTALLATION METHODS : MOSTLY SCRATCH & STD INSTALLATION WITH .ISO
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Re: SIP extension Closer

Postby carpenox » Thu Jul 09, 2020 1:41 pm

do you have your dial prefix set for 3way in the detail view of your campaign?
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Re: SIP extension Closer

Postby Zaraab » Sun Jul 12, 2020 2:44 pm

carpenox wrote:do you have your dial prefix set for 3way in the detail view of your campaign?


no
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Re: SIP extension Closer

Postby carpenox » Sun Jul 12, 2020 7:15 pm

try it ;)

-nox
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