SIP extension Closer

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SIP extension Closer

Postby Zaraab » Tue Jun 30, 2020 6:04 pm

I want my agents to be able to transfer calls to the closers, where as my closers will only use the sip phone rather than login into the vicidial through a closer group, plz advise how to achieve that
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Re: SIP extension Closer

Postby carpenox » Tue Jun 30, 2020 7:03 pm

that isnt something so easily explained, theres multiple steps for it but ill tell u what, ill make a quick video rather than try to text it
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Re: SIP extension Closer

Postby Zaraab » Tue Jun 30, 2020 7:05 pm

carpenox wrote:that isnt something so easily explained, theres multiple steps for it but ill tell u what, ill make a quick video rather than try to text it

will u share the video on youtube or where?

And may i get the information when u have done the video finished?
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Re: SIP extension Closer

Postby carpenox » Tue Jun 30, 2020 7:21 pm

https://cyburity.tk/d0wnl0ads/closer1.mp4 - not sure if i remembered all the settings to change but hopefully thatll work.
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Re: SIP extension Closer

Postby Zaraab » Tue Jun 30, 2020 7:52 pm

carpenox wrote:https://cyburity.tk/d0wnl0ads/closer1.mp4 - not sure if i remembered all the settings to change but hopefully thatll work.


thanks u soooo sooo much, undoubtedly the best technical guy here.
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Re: SIP extension Closer

Postby carpenox » Tue Jun 30, 2020 9:26 pm

did that work? and im far from the best, lol im just a user like most the people here. Matt, Kumba and William are the pros

I try to help because it helps me learn at the same time, plus if ive gone through the same issues that the above mentioned people helped me with, its only right that I pass that knowledge on to the newcomer...
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Re: SIP extension Closer

Postby Zaraab » Sun Jul 05, 2020 12:45 pm

carpenox wrote:did that work? and im far from the best, lol im just a user like most the people here. Matt, Kumba and William are the pros

I try to help because it helps me learn at the same time, plus if ive gone through the same issues that the above mentioned people helped me with, its only right that I pass that knowledge on to the newcomer...


no my friend it did not work :( ,,, all i want is, that my agent to be able to transfer their calls to a sip extension , say suppose they will transfer the call to sip 2030.... and the person using sip extension 2030 will receive the call in the SIP phone.... the person using 2030 will not log into the dialer to receive calls...he will just use sip phone.. plz help
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Re: SIP extension Closer

Postby carpenox » Sun Jul 05, 2020 1:04 pm

You don't want the closer to receive all the customer info when transferred? I'll try that out tonight the easy you want and see if it works different..
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Re: SIP extension Closer

Postby Zaraab » Sun Jul 05, 2020 1:22 pm

carpenox wrote:You don't want the closer to receive all the customer info when transferred? I'll try that out tonight the easy you want and see if it works different..


no.... i just dont want my closer to log into the vicidial and take the transferred calls.... all i want it, my closers will use SIP phone with extension,,, and they dont have to log into the vicidial.... so once an agent transfers a call, they agent should transfer the call directly to the sip extensions the closers are using,, and then the closer will receive the call directly in the sip extension
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Re: SIP extension Closer

Postby carpenox » Sun Jul 05, 2020 6:35 pm

Do u have it set as onhook agent?
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Re: SIP extension Closer

Postby Zaraab » Mon Jul 06, 2020 2:58 pm

carpenox wrote:Do u have it set as onhook agent?


no
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Re: SIP extension Closer

Postby carpenox » Mon Jul 06, 2020 3:05 pm

try it if hes not logging into dialer.....
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Re: SIP extension Closer

Postby Zaraab » Mon Jul 06, 2020 8:22 pm

carpenox wrote:try it if hes not logging into dialer.....


ok my friend, u are amazing !!!!

btw, can u tell me how many sockets i should see in my server when i run "screen -ls"?
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Re: SIP extension Closer

Postby carpenox » Mon Jul 06, 2020 9:41 pm

it depends what u turned on during the install.pl setup. on average anywhere from 5 to 9
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Re: SIP extension Closer

Postby Zaraab » Mon Jul 06, 2020 10:01 pm

carpenox wrote:it depends what u turned on during the install.pl setup. on average anywhere from 5 to 9


What should u turn on during installation can u suggest plz? I did stock iso installation
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Re: SIP extension Closer

Postby carpenox » Mon Jul 06, 2020 11:07 pm

show me what u have on screen -ls
and ill tell u if u have it on right
here is mine for single server:
There are screens on:
4216.ASTVDadapt (Detached)
2463.ASTemail (Detached)
2461.ASTfastlog (Detached)
2457.ASTVDremote (Detached)
2455.ASTSIPlogger (Detached)
2453.ASTVDauto (Detached)
2451.ASTlisten (Detached)
2449.ASTsend (Detached)
2447.ASTupdate (Detached)
9 Sockets in /run/screens/S-root.
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Re: SIP extension Closer

Postby Zaraab » Tue Jul 07, 2020 8:57 am

carpenox wrote:show me what u have on screen -ls
and ill tell u if u have it on right
here is mine for single server:
There are screens on:
4216.ASTVDadapt (Detached)
2463.ASTemail (Detached)
2461.ASTfastlog (Detached)
2457.ASTVDremote (Detached)
2455.ASTSIPlogger (Detached)
2453.ASTVDauto (Detached)
2451.ASTlisten (Detached)
2449.ASTsend (Detached)
2447.ASTupdate (Detached)
9 Sockets in /run/screens/S-root.




There are screens on:
13708.ASTVDadapt (Detached)
2611.ASTemail (Detached)
2607.ASTVDadFILL (Detached)
2604.ASTfastlog (Detached)
2381.asterisk (Detached)
2375.astshell20200706163742 (Detached)
6 Sockets in /run/screens/S-root.
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Re: SIP extension Closer

Postby carpenox » Tue Jul 07, 2020 4:23 pm

ok youre missing some very important ones. the send and listen which are based off the manager.conf file which you may have some errors in if its not loading.
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Re: SIP extension Closer

Postby williamconley » Thu Jul 16, 2020 1:05 pm

Stage one: What is the system set to run:
Code: Select all
cat /etc/astguiclient.conf | grep VARactive_keepalives
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