Transfer Call Length

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Transfer Call Length

Postby Op3r » Tue Jul 21, 2020 3:26 pm

I've been wondering about this.

Does anyone know where can I find the transferred call length? Is this a report for this? If not where do you see it?
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Re: Transfer Call Length

Postby Kabis » Fri Jul 24, 2020 12:08 am

Hi Team,

Did you check export calls report?
We are ready to help you,
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Re: Transfer Call Length

Postby carpenox » Fri Jul 24, 2020 12:34 am

Thats only for inbound calls I believe
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Re: Transfer Call Length

Postby Op3r » Fri Jul 24, 2020 1:49 pm

Kabis wrote:Hi Team,

Did you check export calls report?


I dont think its there.
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Re: Transfer Call Length

Postby carpenox » Fri Jul 24, 2020 11:46 pm

op3r - its not, thats for inbound but it doesnt record length of time
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Re: Transfer Call Length

Postby mflorell » Mon Jul 27, 2020 3:22 pm

Transferring how exactly?

Are you using the NVA recording AGI script at any point in the transfer call going out?

That's what I'd recommend doing if you aren't no summary reports on that data, but the call data will all be stored somewhere in the logs if you do use that.
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